*WARNING!!!* Do NOT use this vet…read more My young daughter took her cat in to get spayed and was charged $740!!! And this is AFTER having paid $140 for a 5 minute (literally) consultation. This is far more than we have ever paid for any of our cats (or dogs). She was prepared for a vet bill of $400ish dollars. We told her how much it would be based on having had 8 cats go through it (at different vets)- one of which was last month a one of the best clinics in our area on the Lower Mainland. I looked up the recommended fee on the CVMA (Canadian Vet Association's) fee guide- and this price not even close to what is suggested. I then went on to randomly google vets in the area.... All of which charged far less. This was not an emergency procedure, and there were not any complications. I was sure that there was a mistake, and called for clarification, asking why it is so much higher, and the office just said "well I guess we are more money, but thats our price". They were cold and unapologetic while our 19 year old daughter is in tears. She was also charged for a microchip that no one discussed with her (ethical???). She was not given a quote for anything by the way. She was however sent a contract at 7am to approve the morning surgery, which she rushed to complete- only one signature was required. At no point did anyone explain or outline the cost or the addition of the microchip. The price breakdown that I eventually insisted on was given to my daughter. The breakdown charged a fee for the "spay" which seemed reasonable at $216. But then went on to charge extra for: anesthesia (is this an option), fluids, pain medications, and a collar (that she was not given). We encourage everyone to spay their cats (for all of the obvious reasons) but with it costing $900, I can see more people declining than going forward with it. :( Lets just hope that from here, our cat will heal well in case the vet decided not to use stitches because it "is an extra" or was not specifically requested. So brutal.

Dr. Rachlin is a good Dr. but she is never there anymore. So you get whoever is there. Since it…read morewent to the VCA model, I think it is too much like a clinic, albiet an expensive clinic. Lots of auxiliary staff, line ups to buy food, not enough seating. I regret to say I am going to find a vet that is NOT under the VCA model, where there is more consistency and they take a personal interest in you and your animal.

A few years ago a veterinarian here allowed a stranger to put down my cat without my permission or…read moreknowledge. I went out for the afternoon and my unhinged and unwell downstairs tenants stole my cat and brought him here where I had been a long time client, and the vet put him down without contacting me first or following up at all. I came home that afternoon to find my beloved elderly cat gone with no explanation until the tenants finally confessed. This was so deeply wrong and frightens me for others.

I can't thank Dr Negrea enough for the care and attention he gave to my dog Boomer, during a…read moretraumatic visit. He went above and beyond to give him the best treatment and make him comfortable as well as set my mind at ease. Without a doubt I would recommend him to anyone looking for a kind, compassionate and knowledgeable veterinarian that that will have your animals best interest at heart.

I had just recently moved to Victoria with my French Bulldog who had suddenly developed an…read moreabscessed anal gland and needed help. Of course in was late afternoon on a Friday when I discovered it so it looked like the only option was going to be a trip to an emergency animal hospital and all the extra costs a visit there entails. I phoned my daughter for advice and she recommended Midtown Vets as she had taken her Frenchie there recently and was very happy with the care they had received. I followed her advice and was delighted by the prompt and professional care we got that evening. The staff were all very kind and knowledgeable - the gland was lanced and drained and we were on our way home in a couple of hours. In fact I was so happy that I decided to make them my regular vet! So I would highly recommend them - be it an emergency situation or for regular veterinary care.

Terrible experience that cost me $600. The receptionist and…read morethe vet assistant confirmed a total of 3 times that the hospital would help me with grooming my cat Daisy. She was traumatized over the last year with a jolting move from outdoor access to no outdoors. I could not get her to take sedation with gabipenten in order to get her groomed. The grooming I was charged for was not completed in accordance with my request. The Vet was rude, condescending, insensitive, and very impatient. He kept repeating, "Mam this is not a grooming parlour" over and over again. His assistant gaslit me saying I never asked for her paws to be done. The Vet threatened me with "all conversations are recorded", accusing me of not asking for her paws to be done. Of course she is going to agree with her boss when he put her on the spot. I will never go back and I will spread the word every way I can that this hospital is not a safe place, and they cannot be trusted.

Hi Sue, Your store is the best…read more This is the best pet food available. Sue is extremely knowledgeable about her products. Very friendly and approachable. Products are always available, and best suppliers. David and Angie

A lovely pet store with high quality products! Features a…read morelarge selection of dog food, treats and toys. Store also has smaller, but still well stocked, wall of cat food and toys. Staff is very friendly and knowledgeable about the products. Definitely my favourite pet store.

They are such kind and patient people. They're willing to work with my dog who is not an easy…read moreclient. So thankful and appreciative that they took the time to groom her and make her look great!

Hazel is excellent. Good work, good service.read more

Excellent rates and a passionate groomer. She's very good with my hypersensitive dogs.read more

I had a relationship with this grooming lady, and she failed…read more We had had both our dogs groomed by her (fairly good grooming, though) BUT, in the end, it was her greed got the best of her business model. She demanded a $50 deposit without any return possibilities AT ALL. DON'T GIVE HER MONEY; she takes it. : ( I had no intention of "quitting" her services, but I moved, and according to what she said, when you move, or change groomers, she refunds this $50! Not so, due to unforeseeable circumstances (family matter), I needed cash fast to help out someone here on the Sunshine Coast where I live now, and she REFUSES to refund me, although we were her customers for over 4 years or so. I can't believe that greed is the main operator here, over customer service, relationships, AND good reviews that she would otherwise have gotten. To this day, I haven't seen a penny back despite different text messages or emails to her. Bad service, hate to say, don't choose her.

Super knowledgeable staff have been super helpful with both my cat and dog. Great selection, good…read moreprices, and, again, the knowledge of staff members is indispensable

What a wonderful pet store! The owners were so kind to my pup and it is obvious they are very…read moreknowledgeable so I was able to ask them many questions I had about some changes I've noticed in my dog. I was very happy with their recommendations and I found exactly what I was looking for and some other treats at great prices. I will definitely be back and would highly recommend Growlies!

I will be forever grateful. Went from the worst experience…read moreever (near death) to the happiest and Merriest Christmas.. He is a miracle and I thank Dr.Bell and all the staff for his recovery..

I came in with an emergency case, my cat had gotten in a fight and it's eyeball was punctured…read more Refused emergency assistance and wanted me to wait 7 h to get my emergent case seen. Completely appalling behavior for a medical professional. Will be referring case to appropriate regulatory bodies for review if their ethics.