We purchased a truck here before the end of the year and got a very good deal. With the Employee pricing and other discounts our salesman JJ Sunday made it work for us. We got more then we anticipated in a truck and are extremely happy with our choice. JJ seemed to have a bad wrap In another review on yelp but in my opinion he was very knowledgeable and helpful in getting us the truck we wanted. It can be stressful buying a vehicle for anyone especially with a salesman who isn't listening to what you want and just trying to make a sale. JJ got all our boxes checked and then some. We are from NY and he also was very informative on purchasing out of state and personally taking care of calling our insurance agent for us. The truck was gorgeous upon pick up and they even gave us a full tank of gas! And wait! There's more! They took care of the motor vehicle paperwork too! Let's not forget we live in NY so that right there is amazing! We also got a free first oil change tune up and two more to follow after that! The finance manager was also very informative and made the transaction go smoothly. The dealership was very clean and put together with a big selection of cars and trucks. I would recommend them highly. read more

Tom Hesser Chevy is either a well designed dishonest grift that ROBS it's clients blind or they are by far the worst unprofessional collection of dimwits that know nothing about their product or customer service. I brought in a 2019 Suburban for repair with notable transmission issues.  I asked that this be checked first and if all was good with that, to proceed doing other standard 80-90k maintenance work. After waiting roughly 3-4 weeks, I was told to pickup the truck - Paid the $6000 bill.  After minutes of driving the transmission issue was still fully present (which I was told there was not any upon first inspection), the car was making a new additional much louder noise than before. Back to dealership, dropped off again.  Got a call that they cannot figure out why the sound is worse after they just serviced it; but the transmission is not the problem.  They then stated they needed to go deeper in to the engine as there could be carbon build up or lifter issues.  Another 2-3 weeks go buy and I am told to come pickup.  Another $2,000 bill. Pick up the car and the loud sound the dealership created is now gone.  Took the car on a weekend road trip to test everything out.  While driving, the original transmission issues I initially reported were still present and progressed further in to excessive slipping and hard kicks from the transmission.  Called dealership and said it needed to come back in.  I was promised a rental car from Jen (Side note:  Jen quit during this time probably because she knew the kind of company she was working for and didn't want to constantly deal with disgruntled customers who have also been ripped off; I saw a few each time I was in their office).  The reason I was told I can expect a rental was because of the ongoing issues their techs couldn't repair as well as the huge wait time during each time the truck went in for service.   I waited more than a month to get a rental as I could not be without a car for that long again; I kept getting told maybe next week.  I finally had it, bought another car to use in the short term, and drove over and dropped my truck off a third time.  I told them to only call me when the car was properly fixed.  More weeks pass.  I called and emailed multiple times and received no call back.  I left messages for the service manager hoping to escalate but apparently, he was either always on vacation or hiding like a coward in the back office while the clearly stressed ladies in the office take the brunt from the effects of his weak management and non-existent customer service ability At about week 2 of waiting for answers with no communication, I drove over the dealership to get any update on the status.  Upon arrival, I was told that "we we're just going to call you today."  The next words "looks like the transmission (and a few other parts) are shot and need to be replaced" to the tune of $9600.  I was floored; asked for my keys and left.   Turns out the first issue that I asked to be looked at before anything else was the main problem all along (duh).  Why would they do any other service work to a truck that needs such a expensive major work done first?  I would not have opted to do any work knowing this up front; maybe they knew this too.   I just paid off the truck in full recently and thought I would "treat" my car by going to the dealership for a more expensive, yes, but assumed professional service from trained Chevy techs.  What I received was work done by incompetent techs that caused bigger problems than they solved.  Combine that with the obscene lack of customer service, communication or support.   IN SHORT: DO NOT DEAL WITH THESE PEOPLE.  THEY WILL RIP YOU OFF AND HAVE ZERO RESPECT FOR YOU AS A CUSTOMER OR YOUR VALUABLE TIME.  ZERO STARS... PS: I'd also venture to guess most of these positive reviews are fake, bots or posted by friends, family, and employees of Hesser. read more

The service department just rescheduled my original diagnostic appointment (which was a 2-week wait), so I now have to wait 4 weeks before they can even check my broken infotainment display to see what's wrong. A month is a long time when I can't reliably see my speedometer or gas gague. read more

The best car dealership! Honest, helpful, knowledgeable, friendly. Could not ask for a better experience. Have purchased several vehicles over the years and always a great experience. read more

On the second visit, they found the problem and fix it. Tammy is great! See ya in May to turn in my lease for another vehicle

Tammy Amico provided exceptional customer service by being friendly and kind while assisting with my recall.

Have gotten a few vehicles there for the family. Always great service and attention to our needs. read more

A loaner car was included in the warranty if our 1 WEEK old car had to be brought in and serviced over night, it was a shame they couldn't honor it. not only that Some time later when it had to get services again and charged for something that wasn't in the warranty, some caps weren't put into their place. The secretary didn't even have correct information on our vehicles history. The whole process has been a nightmare. read more

Best car buying experience I've ever had!! Bryan and Kayla were professional yet so friendly it felt like we were old friends !!! Until I had the car for a week and found something wrong with the ac/defrost and remote start. I called Bryan. No return call. I called Kayla. No return call. I called service. No return call. I have now had the 2024 Chevrolet less than 2 weeks. Tomorrow I will be making a trip down to Tom Hesser. . Will let u no what happens. read more

I had to give up on Sylvester Chevrolet after the 4th visit where the TPMS sensors got mixed up and a silly argument with the service manager over whether DEF is included on the 2 year complimentary Diesel Cruze services. 60 seconds in the glove box and I came back in with the 'getting to know your Diesel Cruze' and read to the manager what it said. Tom Hesser has been the most reliable straight forward dealership of the 4 Chevrolet dealers I've tried since 2010 (2 were in Oregon). I drop either car off, say what I need done and they do it. Just what you expect but don't always get from others. Also, so far they have consistently relearned the TPMS sensors so the dash readout is correct every time, something none of the other dealers seemed to be able to master. read more

I brought my truck into Tom Hesser chevy multiple times to get fixed and was informed that it was fixed and was good to go and that they checked everything out. The final time I had it at Tom Hesser chevy I was yet again informed that there was nothing wrong with the truck, only to find out its still not fixed when I got the truck back home. I called and texted the dealership for the next 5-6 weeks and I still have not heard back from them regarding the issues. I was only told its too cold outside to fix the issue. I know their shop is heated... I took the truck to a different dealership and they fixed the issues in 2 hours. read more

This place updated my review. They cost me 300 dollars 8 years ago by inspecting my car and not telling me they wouldn't give me stickers. What an utter shame. read more

*update* STILL awaiting the call from the manager that commented on my review. I will never purchase a vehicle here again. My regular sales person had left and JJ sold me a truck in November. Worst salesman ever ! He NEVER told us our truck has locking lugnuts . The wrench to remove said lugnuts was not included in the truck and when we went for our first service they Said they would just break the lugnuts and have to replace them. JJ is cocky and rude! I wanted to test drive a 2019 Chevy Blazer and he didn't have time for me. Guess what I went to a new dealership and purchased 2019 Chevy Blazer same night! BIG MISTAKE JJ... HUGE MISTAKE. Do NOT deal with JJ or the service manager at Tom Hesser Chevrolet. read more

Went in for a problem with my display and safety touch screen and the staff there worked hard to get it fixed. It took awhile to get the part in ( mostly due to the GM strike) but once it arrived, they promptly got me back on the road again. read more

This place is ridiculous. I took my vehicle to be repaired under warranty. This dealership tried to scam the warranty company into paying for unnecessary repairs, and when they refused, they tried to scam me out of 546 dollars to repair the heat in my car. I am married father of 2 soon to be three,and I am far from a handy type of guy. I cant even change the oil in my car. When I refused to allow them to take my money, I took my vehicle to autozone, purchased the part for 50 dollars and fixed it myself in less than an hour. Shame on you Tom Hesser Chevorolet. I can only hope this review reaches someone and it helps them not get scammed out of hundreds of dollars like I almost was. read more

When I walked in I was really only looking. I didn't need the truck but Nicholas B. went above and beyond my expectations,from the moment I walked in the door and even after I brought the truck home. He arranged to pick up the truck and take it back for the add ons I wanted and for a repair to the door handle. Jenn in finance was also great to work with vert detailed and explained things very well. Her follow up and going the extra mile was AMAZING... KUDOS Tom Hesser you have a great staff !!! read more

I had wonderful sales consultant named William help with my car buying needs and even stayed late when his shift was over while I was finishing up the paperwork with their sales manager. Overall I would recommend them them to friends and family. Actually already did. You may have one of my friends coming up on Black Friday looking to purchase as SUV off your lot. read more

Can't possibly say enough good things about this place. I recently bought a used car from them and I never thought a car dealership could make me feel more taken care of! Without going into too many specifics, they made sure I didn't have to travel more than I had to (coming from 2 hrs away, this was a big deal), they took care of any and all concerns I had (went above and beyond!), I was treated with respect and I never felt pressured through the entire process. Living in Philly, this was my first vehicle purchase and I feel incredibly lucky to have found them. Would definitely recommend them! Thanks Jason, Jennifer, and Nicole :) read more

"Worst Experience" Worst service department and managers I have ever dealt with. I spend most of my life at the service center due to their inability to actually identify and fix vehicles. Once the issue is identified after numerous attempts they break something else!! If you want to waste your life this is the place for you! read more

The sales people are not pushy and very professional. Very easy to work with and seems to respect the fact that the customer doesn't want to sit there all day long. The deals are made quick with little pressure. The only reason I don't give TH 5 stars is because the dealership is small and dated with limited customer parking. Although they are undergoing renovations so we'll have to see how that goes. Other than that I had a good experience. read more

I recently bought a used truck at Tom Hesser and just had to say it was a wonderful experience. William, Calvin and JJ are second to none when it comes to customer service, taking care of the all the details and even picking the truck up at my house for additional servicing. Customer care is taken to the top level at Tom Hesser! Thank you all so much. read more

Adam was extremely helpful. He helped us find the car we wanted and your finance department got us a better interest rate than any other dealership. As we mentioned to Adam in the near future we will be definitely coming to Tom Hesser Chevrolet for our new or certified used Chevy truck purchase. We absolutely love our new Camaro! A+++ to your staff. read more

Had a doctors appointment at the same time as my car, so it worked at great two blocks away. -They asked if I wanted a ride, but I was ok to walk. My car was serviced and finished before I was done.All finished my noon! Mary M. read more

Everyone was very nice and worked very hard to make sure we left the dealership with a vehicle. Even afterwards, if you have a question, they are there to help. Thank you to our dealer RJ and everyone else at Tom Hesser Chevrolet. read more