I'm kinda scared of this intersection and I swear this store gets more crowded every visit... but otherwise it's a top notch Tom Thumb. Very clean, a beautiful floral department, and big selection of fresh produce, meat, and seafood. I think this Tom Thumb is bigger and nicer inside than the other Tom Thumbs around, but it does tend to feel a little crowded. Luckily they seem to have plenty of staff on hand and aisles open. read more

Still waiting for a refund after eight days. Couldn't feed my family for two days because of the missing items. On August 10 I placed an order for 36 items totaling $145. When my groceries were delivered about 1/2 or 17 items missing. Either the store did not give to the driver or the driver intentionally or mistakenly did not leave all the bags behind. We submitted our refund request within minutes of the order being delivered on August 10 at approximately 6 PM. It was denied on August 13. It took me hours to reach Tom Thumb and finally be told that it was automatically rejected due to the amount of the refund. Just to be clear that is not what the rejection stated had I not called and pushed. They would've kept my money. Nonetheless, I was told the refund would be processed. Today is August 18. I have zero money left no food and the refund has not been issued. This is significant as like most people I live paycheck to paycheck, but unlike most people, I am totally disabled veteran. I have accessibility issues and an 86-year-old mom that also lives with me. I just say FU Tom Thumb, you screwed me and my mom really bad this week. read more

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Speed of service at the deli counter. I am writing this review while I wait to be served. I have been here for 20 minutes already, had time to check email, do some online research, take a phone call, and bounce around to see if there are other reviews regarding the deli counter before writing this. I came up when somebody had already been sitting here. They got one item and then asked for a second. I am still waiting for that to be finished, and during that time I have not even been acknowledged. I have watched another worker walk out from the back multiple times and go back in, not to mention another person standing around another section of the counter doing nothing. I have also watched other people come up, wait, and leave. I have gone elsewhere and been served significantly quicker. Overall, it gives an impression that they couldn't care less about the service. read more

Great store manager who solved my gift card issue. Thank you very much appreciate the great customer service!

Love this store. Always friendly and always clean. Would recommend anyone in the area to come here

I ordered a cake a week in advance and even received a text from the store 2 days before pick up confirming that it would be ready that day and time , I showed up and they had no cake made !!!! instead offered me a really ugly frozennnn cake and slapped an image on top of it that u could still see the mess they had underneath it and made me late for my sons $600 birthday party and for there mistake all they did was take $10 off a cake that looked a complete mess I literally cried wish I could upload a pic read more

Usually I only come here for my license and registration/car related stuff. I never shop here bc in my head their prices are higher than their competitors. I know on some products this is true, but in general I'm not positive on this. I also don't have any Tom Thumbs that are convenient to me. I came looking for a Redbox. I was lured into the bakery by all the delicious looking products. The gigantic jalapeño cheddar bagel was irresistible. There was only one left so I grabbed it. If I remember correctly it only cost $.69. This bagel really hit the spot. I planned on eating it with my dinner, but it was so big that it became my dinner. It was loaded with crusty cheese and several pickled jalapeños that added a nice spice. The bread was nice and soft, I could tell that it was fresh. The store was clean and well organized. I saw many organize/natural options. This is always a plus. Overall, I won't start shopping here, but I will stop occasionally by for that bagel (if it's on my way)! read more

Tom Thumb - Grocery Near Me - Arlington, Texas

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I've always enjoyed Tom Thumb as a chain. All the perks of the Albertsons corporation, but a step up in quality and experience versus the main Albertsons stores. This particular Tom Thumb is conveniently located between Arlington and Euless near Viridian. It's easy to get into and easy to get out of, which is huge for grocery stores in this area. We stopped in to get the fixings for a nice steak dinner for out of town company. We grabbed some bone-in ribeye, sweet potatoes, asparagus and a couple bottles of wine. Everything was of excellent quality and their wine selection is wonderful. Price-wise, it's a bit more expensive than most run of the mill grocery stores, but in my opinion, that's just fine since you're getting a tangibly better product. Service-wise, they are always appropriately staffed and you never have to stand in long lines. Their employees are always friendly and helpful. The store itself is clean and laid out nicely. They also have an excellent selection of plants and flowers. I'd definitely recommend this Tom Thumb location. read more

I was in to shop today and I had been asked for my IDENTIFICATION to purchase a gift card and I have brought them weekly for months and the lady working at the self checkout Terry was the person asking and I felt so disrespected and treated like I was a thief but this is not the first time I've dealt with her and felt uncomfortable she is very unprofessional and she is okay with that and she did not say that this is a new policy at no time she just said that they always ask for ID but this store has lost a loyal customer read more

Alright Tom, I was unfair to you in my last review. You see, things change when you get a little older, wiser, have kids, or are pregnant. I can now appreciate that you don't have self-checkout lanes because there's no way this pregnant lady is scanning her own stuff! I also appreciate the huge selection of all items and reasonable amount of organic foods. And although I still think you're a bit overpriced, I really don't care anymore because you're in the neighborhood. It was lovely today that the cashier asked me if I needed any help carrying out my groceries! They still do that?! And sorry about the picture of moldy tomatoes....I mean what store doesn't have a few bad apples? We're cool Tom. read more

Tom Thumb - Mmm...so fresh! - Grocery Near Me - Arlington, Texas

Never rely on the bakery at this store. I ordered 36 cupcakes for my daughter's 1st birthday 6 days ago and they called this morning (the day of the party... 3 hours prior to pick up) to tell me that they're out of them. When I called back to discuss, the girl in the bakery was literally laughing at the situation. As an event planner, I have never had a vendor be so careless and nonchalant about not being able to full-fill a service. They had no other ideas or options and couldn't care less. That's the first and last time I ever attempt to use a grocery store bakery and we won't be shopping at Tom Thumb again. I will also be letting the 500 moms of Viridian know how I was treated so they don't make the mistake on their baby's big day. read more

I only come when it's convenient. I don't think they have the greatest selection of foods and their prices are high. Quality is there, but you will pay for it! They do have a nice bakery and flowers. Other than that, I like to shop at other stores to get the same thing for cheaper. read more

Tom Thumb - Grocery Near Me - Arlington, Texas

D/T 1/29 6:56 PM Tom Thumb Drive Through Pharmacy I refuse to go in this store due to the way I was treated a while back, but hadn't needed a pharmacy for quite sometime, and so used the place I knew. They got me through quick, price was fair, and were polite. So skip the store but the pharmacy is still of good quality, and worth using. read more

This is my new favorite store. It's clean and the staff is friendly!! I was able to find produce that is hard to aquire at other stores!

This was my favorite store for about 20 years. When I heard Kroger had bought them I knew what would happen. There had been only a few changes when Albertsons bought them, but Kroger has already downgraded the store as expected. My favorite employees are gone. The person that helps you at self-checkout was not there more than he was actually there and when he did help me he was very rude. I'm used to seeing excellent service and friendly faces and this was an unpleasant experience. I suppose all my favorite employees made too much. Customer service was helpful but not the caliber of those I'm used to. The only thing that hasn't changed for the worse (so far) is the pharmacy. Still top-notch service and they will work to find you the best prices. What a shame to see this top class store go downhill! At least they are still carrying some of the signature products that I love. For now. read more

I ordered this cake from the bakery, I picked it up Saturday, March 14. This cake was one of the best cakes I have ever eaten. I would have gave 5 stars, but, they told me they couldn't do white, cake with almond flavoring. The cake was still amazing, very fresh, the buttercream icing was perfect. The price for my cake was very reasonable. I should also mention, it was beautiful, I had sugar Crystal's sprinkled on top, absolutely beautiful. read more

Tom Thumb - Grocery Near Me - Arlington, Texas

I will never use their online pickup again. My order wasn't right and I was missing things I paid for. The refund process is a huge hit and miss, and I never received my refund for the items I didn't receive. Items were substituted for the exact same item at a higher price, how is that even possible?? And to top it off, I selected "No Substitutions" to avoid that very inane situation. Never again, at least not at the Green Oaks location. I usually shop the Pantego location anyway, much better atmosphere. I was in a hurry this time and that literally cost me $$. read more

Stopped in on vacation bc this location had a Starbucks. We were trying to figure out what we wanted for brunch. While in the store we ended up in front of the deli. The lady that helped was amazing. We decided to get an 8 price chicken. Half habanero half baked. We also got wedge fries and red beans and rice. The habanero was amazing very little heat but great flavor. Very juicy. Everything extremely fresh. The big winner for me was the red beans and rice. Highly recommend this grocery store very clean. read more

I visit this location at least once a week for the past three years and every experience I've ever had has always been outstanding. This past weekend they exceeded all my expectations! I needed a custom birthday cake for my daughter and they said the cake decorator leaves each day at 2pm. I rushed up there and made it just in time. Did I mention I need this cake the next day which was a Saturday, probably their busiest day for cakes. Once we arrived she was so patient with us, this was a cake for a 13th birthday so you can imagine! She looked through our photos and made my daughters dream cake come true. We were thrilled. When we arrived ion Saturday to pick it up, It was so beautiful and looked exactly the way we talked about!!! I had looked at other bakeries in the area and they were all over $170. I paid only $65!!!! The party was a hit and everyone complemented on how beautiful it was. As I cut the cake I wasn't too sure how it would taste and unbelievable! We had chocolate cake on top and white cake on the bottom. It was the best cake I've had since my wedding. I've had many cakes with 3 daughters and nothing came close as to how moist this cake was. Everyone loved it and many had second piece. We just finished the last piece and I'm sorry it had to end! If you are looking for a specialty cake don't rule out this Tom Thumb. I know I wasn't sure about how a grocery store cake would compare but like I said it was beyond all expectations. I will never get another cake from anywhere else. I believe her name was Megan. Make sure you ask for her! I know she works from 6am to 2pm. Trust me you won't be disappointed! read more

Tom Thumb - This is the cake, my daughters colors were pink, gold and black. We were going for the Kate Spade look - Grocery Near Me - Arlington, Texas

I've never had a complaint about this location. Always clean. Staff always friendly. Good produce and bakery selections. Starbucks Baristas always on point with quick service. read more

When I moved to the area the closest grocery store next to me was Kroger. I went there for a few months but was often irritated at the lack of stocked shelves, fresh produce, and beer/wine options. A local friend recommended I try Tom Thumb and my initial reaction was since it was a nicer, cleaner store with more selection than the groceries had to be more expensive. Since my first trip a little over a year ago I do not go to any other store but Tom Thumb for groceries. The produce section is massive, the fresh meat/cheese stations offer quick service and an overwhelming variety, and the beer section (my personal favorite) gives you a wide array of international and local brew choices. The cashiers are starting to remember my face and will even bring up past conversations I have had with them when I come in every Sunday. In the year that I have been frequenting this store I have never been disappointed with the cleanliness, variety, and service of the store. read more

Tom Thumb - Gluten Free Selections! - Grocery Near Me - Arlington, Texas

I will start Tom Thumb was a very clean supermarket and grocery store. They seem very well organized in the bakery is just great. I always love to grab the bread or their bagels. They have a great selection of produce and manager specials if you can find them read more

I have shopped this store exclusively since it opened years ago and have always been satisfied in every way until now. I became very upset after an unsettling experience last week and am now warning everyone to be very cautious when taking advantage of "Reward Card" deals. The advertised boneless, skinless chicken breasts at $1.99 a pound which I decided to stock up on. When I checked out I happened to be watching as they rang up at $4.99 a pound. When I pointed this out the checker was very polite and apologetic and attempted to adjust the pricing manually but it still was not coming down to the advertised $1.99 per pound price. I asked for the manager who called back to the meat department and said the price was correct. I asked her to go with me to the display which clearly had a large $1.99 per pound price and an arrow pointing down to the packages right in the middle of the large display. The butcher was nearby and came over, pointing to the packages left of the arrow saying "Those" are the ones for $1.99 and the ones to the right were $4.99 per pound. This only increased my frustration. I asked WHY on earth would you place a sign right in the middle of a large display saying one price while charging another to an unsuspecting customer? His only response was "This is how corporate tells us to do it." This was far from a satisfactory answer. I demanded that they remove that sign and separate the items for truth in advertising and that what they were doing was wrong, and misleading and that the public would know about it if they did not do it. The manager ripped the sign off the display and the butcher began making room in another case for what I thought was a new display for the much higher priced product that happened to look almost identical to the sale product in question. There were 2 other customer who took it all in. I asked a lady beside me to look at the display and she said I was absolutely right and that she understood it to reflect the $1.99 per pound on everything in that case. The gentleman beside her also spoke up immediately and said that was why he was there and that he would have grabbed the $4.99 items and not noticed that he was being overcharged because he trusts the scanner. I do not trust scanners. If I hadn't caught this my total would have been $30.00 higher for my purchase that night. I am posting a photo that I took and you can view it and make your own decision. I went back to the store the following morning on my way to the office and the display was exactly as it was before, with the higher priced chicken and the $1.99 price prominently above that which will scan for $4.99 per pound to unsuspecting customers. This is corporate greed and needs to be exposed. I resent this kind of practice and misrepresentation and it is clearly intentional to maximize profits. BUYERS BEWARE!!! read more

Tom Thumb - Deceptive & Misleading - Tom Thumb advertises $1.99 lb. boneless/skinless chicken breasts but they scan at $4.99 a lb. BEWARE!!! - Grocery Near Me - Arlington, Texas

I just love going to Tom Thumb. They always have a huge variety of things that you just won't find at Wal-Mart or Kroger. I'm not crazy about the parking situation, but I also don't mind walking. I like the smaller carts you can push when you want a few items, but don't want to push a huge shopping cart around. There is a nice selection of organic items as well. They have croissant donuts 4 for $4 and a Starbucks inside. Oh and free wifi. The Girl Scouts camp out indoors during cookie season for those that have that cookie craving. Oh and another thing, Red Box is indoors here. Get a card for the store for great savings if you plan on shopping here as a regular. I almost forgot they have hot soups in the deli and all natural cooked whole chickens and cooked turkey breasts. Enjoy! read more

Tom Thumb - Croissant donuts!!! - Grocery Near Me - Arlington, Texas

Augustin B. is the deli manager at this location and he knows customer service! After a bad experience the night before my visit with an employee that will not be named, I came in to report the incident to the manager as I was partially upset. I was refused service by the unnamed employee and sent to the factory manufactured deli meats, and that is all I will say on the matter. I came in to complain and during my explanation, Augustin B. Listened intently and asked questions as well as recalled facts that I had mentioned. He apologized for the inconvenience and assured me that the problem will be addressed despite my insisting that no action had to be taken as my visit was simply to inform the manager and correct the error. (I shop here frequently and know that most of the time things are great!) He recommended certain other meats and cheeses to try as well as gave me samples of the recommendations. After all was said and done, he walked me to the register and gave me the deli order as an apology and asked that the one bad experience not sully their reputation for customer service. They in no way earned 5 stars from me due to the free food. It was the conversation that followed and the careful attention to detail on a personal level that won this. Again, all thanks go to AUGUSTIN. I will be purchasing all of my deli meats from this Tom Thumb from now moving forward. read more

This is a review of Tom Thumb pick up. What a total Cluster! I've used their delivery service but that website is hard to follow. I meant to add to the order and ended up paying another delivery fee. But this Pick up? Never, ever again! I placed my order ok. But had no idea how it worked to get them to come out to my car. Called the phone # in the confirmation email. On hold 15 minutes before I gave up and just called the store. Got a very friendly customer service lady. So, waited for my delivery time. No charge for pick up. Pulled in at 3 pm. There's phone number and you supposedly give them your parking space. Good luck with that. I'm told first to leave a message but then told the box is full??? I call the store again and finally I see a guy heading out. But not with my groceries. Another car pulled up during all this and she gets her groceries first. Finally, he goes inside; back out with my groceries??? Apologizes that it was his first day. I get home in bazillion degree heat to learn that MOST of my order is missing! Called and spoke to a Joseph. Told him of ALL the issues. At least the Hass avocados not in stock in the bag he offered individually. Nice. But not driving back same day. Went back today. The guy was apparently improperly trained (Tom Thumb's fault). Never got my cold storage items. Oh, and BTW, the phone number to call when you pull up was still not working today. Like they really care. Will NEVER use Pick Up again. I just learned that Pick up is no longer free. WTH? Now charge $3.95. Run far and run fast! read more

Very clean. Great Starbucks inside....excellent baristas, especially Jasmine. Good selection. Well staffed. Friendly workers.

Love going to this Tom Thumb, the friendliest staff and clean and ver easy to get to from where i live. Although it is kinda pricey. I also recently have been getting lunch from the deli here! It is delicious, and sometimes get a coupon for a free sandwich! read more

this store always has things we need at somewhat reasonable prices. They are generally more expensive than other retailers, however it is nearby and the quality of their merchandise is seemingly superior. The customer service is exceptional and the cashiers always seem to remember us when we come in. they even go as far as asking us how we've been if it's been a few days since we've come in. Sometimes I shop here just because that often makes me smile, something you do not get at Walmart or even target every time. read more

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Oh such a convenient location as its on my way home from work! I love their produce section as everything appears freash and they seem to carry everything that I need. Service here is great. This place is well maintained. This location is as good as it gets! read more

This place has deals and is certainly a little bit cheaper than Whole Foods . When it comes to quality of food , Tom Thumb is very inferior . Expired stuff on the shelves , meat that is not fresh enough to not rot before the expiration date . To be fair Tom Thumb has refunded my money which is appreciated . But why waster your time here ? Food is better elsewhere , and so is gas , as at this particular location the quality of regular unleaded is extremely poor. read more

I do like this location alot. Very friendly staff. Store is always nice and clean. The Starbucks inside is always on point. And the Deli workers are always quick with help or refilling product. I work by this location also, so Im always zipping in for $5 Friday sales or this and that for lunch. Never seems overcrowded when I go, but usually that is during the work days. Guessing it can get crowded at nights or on weekends like my normal location always does. I am a Tom Thumb fan, no complaints here. O plus they double and triple coupons still and that's rare to find nowadays. read more

Clean and friendly TT compared to others here... I like those Ready to Go section, they are all quick and friendly staff!! read more

Tom Thumb - Nice sushi rolls, daily made! - Grocery Near Me - Arlington, Texas

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I thought I had written a review about Tom Thumb but I guess not welllll I'll just say a few things I mean it's a grocery store so it's not really much to say. I like the fresh fruit and the deli section is pretty good here. I also like that it's so clean and quiet it makes for a great shopping experience. The main things I come here for is the catfish at the seafood counter and the deli meat they have great pastrami. Another favorite of mine is the Cajun crab dip. That's why I was there today I was grabbing some while I watch the game. A little too if you are unsatisfied with the portion they have on the shelf you can ask for it behind the seafood they make it at the store and you can buy it by the pound. I do like the staff there I never really had any issues there except one time when I was getting a sandwich made at the counter and the old lady there was being really difficult telling me what came on a sandwich I had ordered a million times before and debating me that she couldn't put olive oil on the bread cause that's not how it comes I was like whatever lady. That was the only issue I've ever had there any other time I need something the staff goes way out if their way to make sure I'm completely satisfied so that's a big plus in my book. read more

Tom Thumb - Clean - Grocery Near Me - Arlington, Texas

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Tom Thumb on North Collins is my grocery store of choice out of process of elimination. The Albertson's and Kroger in the neighborhood probably earn 98% of their revenue off food stamps and government funding. The quality of products, service, the actual store and the customers at both the nearby Kroger and Albertson's are down right scary. Tom Thumb is the only grocery store in the neighborhood where you won't get mugged in the parking lot. Great staff here. As I grocery shop multiple times a week I am starting to see regular faces and they're usually pretty nice when you talk to them. They're not out going or welcoming, just there doing there job. The selection is great. It's a huge grocery store with everything you'll need. The deli has a great selection of meats, produce is ample, the seafood and butcher is pretty weak but has what you need (albeit previously frozen) and the dairy and juices are great. They are starting to carry more "Local Texan" items which I like. I'd rather support a farmer that lives in Texas opposed to shipping money to Mexico. And the rewards program is great, linking in to your American Airlines account. read more

While my husband and I used to go to Kroger down the street because it was closer to the house we switched over to this Tom Thumb about a year ago and haven't looked back! They have everything for your grocery needs and more! They have a small gluten free section in dry and frozen foods which was a treat to find! I was afraid we would have to go to market street but I was wrong. Will most likely be our grocery store as long as we live here! read more

Great bakery fresh food. Great selection and the best they are on instacart so getting Tom thumb delivered is even better.

Always like Tom Thumb and will continue shopping there but I will be more watchful in the future on expiration dates! Just bought a stuffed chicken--not cheap ($25) and as we were unpacking our groceries noticed that it had a very small "Sell By" date of 7/17. Today is almost three months past the sell by date! What gives? I expect more from a quality grocer like Tom Thumb! On our way back to take it back!!! read more

This is probably the most unpleasant Tom Thumb I have ever been to it was very dirty, and terrible customer service i will not be coming back. read more

I feel like I've been missing out. I went today for the first time and it was so refreshing to go to a store that was clean, well stocked, bright and organized. I went to the seafood counter and the gentleman was friendly & fast. My cashier was friendly as well. I spoke with someone in customer service and she was also great. The prices can be a little more expensive than other stores but quick service, a clean store & a certain level of clientele makes it worth it. read more