I'm updating my review to reflect how this situation was ultimately handled.
I had an appointment booked and paid a $200 deposit. On the day of the appointment, I experienced a sudden medical emergency. After arriving in the studio parking lot, I had to go directly to the ER, where I spent several hours being assessed. Because it happened in real time, I wasn't able to give advance notice. My sister still attended her appointment that day and let the artist, Elly Roberts, know that I was in the ER.
Her booking policy states that emergencies are considered on a case-by-case basis. Afterward, I reached out, explaining the situation and offered to provide proof of my hospital visit. Initially, my appointment was treated as a no-show, and my deposit was forfeited. Then I didn't receive a response to my follow-up email.
While I understand the importance of cancellation policies, I did find the lack of response and consideration in this situation disappointing.
However, after posting my review, the shop owner, Kevin, reached out to me directly. He was very understanding and offered to refund my $200 deposit in full. I really appreciated him taking the time to look into the situation and resolve it in a fair and professional way.
The studio itself seems well run, and I had a positive impression of the owner, but based on my personal experience, I would be hesitant to book with Elly Roberts again.
Overall, while my experience with Elly Roberts was frustrating, I do want to acknowledge that the owner made a genuine effort to make things right, which I truly appreciate. read more