They acknowledged they remember my transaction -- and still chose to deny me a refund because I "used" their broken-down facilities twice after they had already charged me for the full month. Let's be clear: those two visits happened right after the charge went through. The facility was already in poor condition, and I drove away with dirty mats. The last time I was there, I cancelled immediately after attempting to clean my car and realizing their machines were not working. After that, I chose not to return -- and I still don't plan to return until November 27. Today is November 7. So they're keeping my money for services I'm not using, and that were not fully functional to begin with. They may call that policy. I call that a rip-off. read more

Attendant (Hailey maybe?) was super knowledgeable and friendly and is the only reason my review is two stars and not one. For what looks like a fairly new car wash, the washer did an ok job, but what really offended me was how badly the vacuum sucked (...or rather, didn't suck?). After paying for a wash, I had to go home and use my vacuum cleaner since their "industrial quality" machine was so bad. Sad that my dust buster did a better job. With so many options for car washers here, it's really time for Tommy's to step up their game read more

So one of the managers here at the Tommy car Wash wants to touch my vehicle while I'm paying to get it washed cuz he says I'm holding up a line but there's two lanes there's no cars behind me and there's no car in the other lane and he didn't want to let it go News flash you're not allowed to touch other people's property and your manager you should know better it's time to complain to corporate You don't touch other people's property it's that simple read more

Do not come to this place!!! It was good when it first opened everything was 5 stars but now i dont think it even deserves 1 first of all my car was heavily scratched on both sides going through car wash and then it left multiple spots even dirtier than it was before and the vacuum barely has any power do not come here better off washing your car at home. All these pictures were taken as soon in the parking lot of the car wash so there was no time for it to get dirty. read more

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Update Sunday 23 March-- free for everyone day so 45min + line waiting for a lower level car wash than what you paid for. Several components in the was not working, and yes an accident where a car got hung up and the belt drove another car into the back of it-- absolute chaos. ****************** D-. Not worth it. Long lines, and you don't even get the wash you paid for. How they make it right? Go wait in line for another 20-30mins. There's always a part of the wash not in service or not working. Workers have attitudes. There's always someone holding up the APP line-- and a worker with an attitude strolls out, takes forever. Also- LOTS of accidents-- they cram pack the cars in there inches apart --- one gets hung up and others are jammed into the back causing damage. Then they order you to exit the wash and exchange insurance information. Not kidding. I'm canceling my membership. Not well managed and borderline fraud. They know exactly what they are doing. Go elsewhere. read more

I have been given the runaround regarding damage to my vehicle that is clearly being caused by the machinery at this location. Have asked multiple times to have Ana H. call me back and not once has she reached out to me. After 3 weeks of calling and getting the runaround trying to get a hold of someone to help. Leroy Avila reached out to let me know that they were not responsible for the damage caused, at that point he had not even reviewed the incident. And being dismissive and unprofessional told me I can go and talk to him but had made his decision that it was not covered. So I decided to go in person and talk to this kid, and he was smirking and basically laughing at the situation, and had the audacity to tell me that I hit a curb, clearly showing him how there tire shine is damaging my front bumper and side skirts on both sides! So I asked to talk to the owner or corporate, and this kids was laughing telling me they wouldn't do anything for me and I would have to deal with him at this location again! And basically he was going to deny the damage! I went on to say, if we can place my vehicle back in his washer and if my vehicle came back out with additional damage to prove it's his machine, then he would be liable. With a smirk he told me he was not covering anything additional cause to my car because it came in with prior damage! I need the owner or regional manager of this location to reach out to me! Update to Owners response: Once again, lack of professionalism and horrible business practices, you can't address a paying customer's legitimate concerns but are quick to reply with a bogus defense online. Wish I would have seen all of your poor ratings and reviews prior to taking my vehicle. Will be sure to continue to share my nightmare experience with your "business". read more

Bro, are you kidding me? I just asked this guy if the armor all was working again and he said . Liar!!!! I come back inside to ask him and he has a smirk on his face! Jerk The money is worth it but for weeks now this location has not had armor all working for the tires. He is a smug punk representing your company. Another one! read more

Never once did I authorize a monthly fee. The card was on the app that I used for 2 single washes and they started charging my card $32.99 a month. Noami is rude, arrogant and clueless. Go anywhere else but here. Never trust their app with your credit card!!! read more

Super friendly employee Daniel registered me I travel across five states and this is the best one car wash I've been to in the southwest Friendly Karen made sure I was happy with my car wash afterwards read more

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This is a crap car wash . Went there today for their month of free washes ans was denied. They false advertise.

Love this place. I use this place specifically because they have the conveyor belt system for your vehicle and not the track system other washes typically have. This system is doesn't scratch up the wheels of you don't place your vehicle on the track just correct. Everyone is super friendly here and helpful. Their wash also gets my vehicle super clean. The only downside is that on Saturdays they typically are slammed, so sometimes you have to wait for a vacuum. I don't mind waiting thou because how ice this place is along with the folks here. read more

A Horrendous Car Wash Experience: Shattered Windshield, Zero Accountability! If I could give this car wash zero stars, I absolutely would. My recent visit to this establishment has left me with a cracked windshield and a bitter taste in my mouth. I urge everyone to steer clear of this place, lest you suffer the same fate as I did. Let me start by recounting the nightmare that unfolded at this car wash. I brought my new vehicle in for a routine wash, expecting a simple and safe service. Little did I know that my car would be subjected to a horror show. As they washed my car, I noticed . The brushes they used seemed harsh, and they were in no way gentle with the vehicles in their care. To my dismay, after the wash was completed, I noticed a significant crack in my front windshield. I was in shock! There was no way this damage could have occurred without the car wash staff being responsible for it. I immediately alerted the management, hoping they would take accountability and offer a resolution. However, my experience with their customer service was nothing short of appalling. The staff displayed a complete lack of concern and professionalism, attempting to deflect blame onto me. They suggested that the crack must have been pre-existing, and I failed to notice it before the wash. Excuse me? I know my car inside out, and the windshield was perfectly fine before their wash. when they replayed the video you could see my car had no damage before entering To make matters worse, the manager refused to accept any responsibility, even when presented with clear evidence that the damage occurred during their service. They brushed off my complaint This level of dismissive behavior and blatant denial of their actions was utterly disheartening. Now, I'm left with a cracked windshield that I have to pay for out of my own pocket, all because of the car wash's incompetence and refusal to own up to their mistakes. It's unbelievable that they can get away with causing damage to customers' property and show no remorse or willingness to rectify the situation. In conclusion, avoid this car wash like the plague! They don't care about their customers or the vehicles they handle. If you value your car and your hard-earned money, look elsewhere for car wash services that prioritize quality, safety, and customer satisfaction. This establishment is a disaster waiting to happen, and I wouldn't wish this terrible experience on anyone. read more

A great drive-thru car wash! Complete with powerful vacuum and carpet washer/drier. Fast DIY car wash when you need one! read more

I loved this car wash, they sent me in the mail my first free car wash & a free month to register in the app. I had a great experience and it left my car super shiny. read more

Was really excited about this place as I was looking for a change from Mr. Carwash, the value is way better here and I really like the cleaning process. The free vacuums and car mat cleaning are definitely great added plus and you don't have to add an ugly sticker to your windshield. read more

The customer service at Tommy's car wash is excellent! The young man at the window today was professional, kind and courteous. I definitely will keep going there for my car washes! My car shines so nicely too! read more

The car wash was great, but the vacuums were terrible. They didn't have any suction at all. So,I just left after drying my car.