I grew up in the Parkersburg and I always knew Buttermores was the place to go for jewelry. It's…read morewhere my grandparents and parents always went so when it came time for me to propose to my girlfriend I went to Buttermores. I went over my budget because I wanted the best quality I could get and thats what Buttermore promised me. Instead my now wife hasn't had the ring a year yet and 4 diamonds have fallen out. 5 months after I purchased it a diamond fell out so I sent it back paid my own shipping and they fixed. Two weeks later the same diamond fell out again only a few weeks before our wedding! I wasn't happy the first time but hey things happens, but the same diamond falling out again 2 weeks later. Buttermores reimbursed me for the second time I shipped it up to them to fix, but refused to reimburse me for the first time saying that "it wasn't their fault I moved out of town". That may be true it's not their fault I moved, but it is their fault their product was not quality and no one should have to pay shipping for a faulty product. A month and a half later, a different diamond fell out so I called again, and not only did they try to say it must be something my wife is doing to the ring they were very rude on the phone. Before I had a chance to ship it back, another bigger diamond fell out as well. At this point Buttermore told me they need to ship it out and get the whole ring remounted which is admitting they provided me with a faulty product which they still would not verbally admit or pay for any of the shipping. They said it would take two weeks to remount the ring and they had it almost two months. They never called to inform me about the status of the ring, after a month and a half of waiting, I called them. One of the phone calls I made to check in on the ring, since they weren't keeping me updated, they snapped at me saying "we don't know" and refused to find out, that I would just have to wait. Buttermore Customer Service is horrendous. I am extremely disappointed and regret my decision to purchase my wife's ring there. They do not communicate, speak kindly to, or take care of their customers. I will not buy anything from Buttermores from here on out and neither will my family who all still lives in the Mid-Ohio Valley and has purchased from them before. My wife should not have had to be without her engagement ring for 3 out of the 10 months of me giving it to her.

I went in to get some rings resized and wanted to get an appraisal. There were several people…read moreworking and no customers... considering those circumstances, I expected to receive a bit warmer of a reception. The lady who assisted me treated me like I wasn't worth her time and informed me that "priority is given to their 'real' customers" so she couldn't commit to when my ring could get resized. Further, when I asked if there was a jeweler on staff who could look at one of my rings to give me an opinion on the stone, she said, "Well I'm not going to get Mr. Buttermore out of the back just for that." She looked at it herself, gave me a grim assessment, casually insulted me, and then recommended that I go to another jeweler whilst casually insulting them as well. As much as I like to support local businesses, I won't be back. The people at several jewelers in the mall were infinitely more helpful and professional... including the girl at the pop up kiosk.