I have used TrustLine Mortgage for years for both my personal properties and investment properties…read moreand they provide superior service. They are exceptionally responsive both in the pre-sales initial qualifying process and then of course during the actual purchase process. I had used them when I was local in Jacksonville but I recently moved out of town and I still used them for a new home and everything went great, I now have a beautiful new home thanks to TrustLine. As far as the other negative review about not knowing where a closing is, that is clearly the Realtor's responsibility, not your Mortgage lenders. TrustLine worked great with all parties, my Realtor, Insurance agent and myself. I look forward to working with TrustLine again in the near future for my next investment property!

Worst service in Jacksonville, I would highly recommend not using this company. The biggest problem…read morethey have is lack of communication! They don't talk to each other in the office and they don't let their client know anything! They didn't even tell me where the closing was. My wife and I showed up at their office and were informed the closing was somewhere else, luckily it was in the same building. Everyone I had been dealing with were out of the office when my closing was scheduled, and no one even stopped in during the process. I used them to try and keep my business local, should have used and internet company. Never even got a thank you for my business. And the bonus to all this is they lost two pieces of sensitive information, including a copy of my w-2. If I have any issues with identity theft I will be asking them how they plan on fixing it. Would not recommend to anyone!!!!!

Great service, friendly people quick in and out awesomeness have been using them for years and will…read morecontinue

They are wonderful with helping you with all of your tax needs and wants. They help you keep IRS…read moreoff your tail! They have never made a mistake when filing my taxes. They have the same employees for years. They are very knowledgeable and when they have the answer for you, they ask a Team Player co-worker for the answer. If you need your taxes sometime during the year, they always have your records-easy access. I highly recommend Ned Jackson for services.

I was moving out of my home and having renters move in, so I needed a new insurance policy…read more Unhappy with my current agent, Brightway was recommended to me, and I am so pleased with the results. I was going on a 3-week overseas vacation, so I was in a time crunch. Within a couple of hours (on my last day in the states), Joe had a quote for me with significant savings. After a quick phone call at the airport I could rest easy knowing that I chose the right agent. I came back, met with him, and in one hour I had my home insured for renters. Joe took the time to do everything right, and met my every need. I wish I had went with Brightway earlier - I can't recommend them enough.

I've been interacting with Justin Thompson at this agency for years on behalf of my mother for her…read morehome insurance policy and have been so happy I recently contacted Justin for a policy for my own first home purchase. He got back to me same day with all the info I requested as well as provided my lender the info they needed same day. I will continue to recommend this brightway agent to my friends and colleagues. Thank you Justin for exceeding my expectations again!