Feel bad to say it but one of the stars off is purely that this location is hard to get to if you…read moredon't drive. As a plus size woman finding clothing that fits right is hard enough, finding fashionable or fun clothing is another thing altogether. In the past Places like Penningtons did little to stay trendy but much has changed with their catalogue expanding. It is my go to for basics. Now I am able to find some funkier wears here so that is a big plus. With three locations in London, I find though it's out of the way this one has the most attentive yet not pushy staff. Prices could be better, but it is what it is.

Pennington's is a wonderful store with friendly staff. They are always on hand to help with any…read moreneed....

While it's your choice to not accept status cards, your employee handled it so wrong, yet you…read morebelieve he did nothing wrong. Obviously customer service isn't important to you, so I'll never shop here again and will tell everyone to avoid here as well.

I love this place, I buy all of my clothes there. Their prices are great. I love that they offer…read moreplus sized clothing for men, it's hard to find those in thrift/consignment stores in my experience.

I recommended this store to my friend as I have with all my female clients since 2008 when I…read moreinvited your store to participate in a benefit production for autism Ontario at the Wolfe performance theatre .That will never happen again! I was shocked to learn that if you purchase an entire outfit costing close to $500.00 the staff is helpful, friendly and accommodating. However, if for whatever reason, you are unsatisfied with your purchase and need to return for a refund or exchange it's quite a different story. We were treated like second class citizens, the manager went so far as to accuse my friend of running a scam of wearing the outfit and bringing it back for refund. The handbag, shawl, and earrings were not being brought back ,only the dress! All the manager had to do was explain that the exchange policy/ gift card could be used at any of the companies sister stores in the mall and all would have been well(. she did not do that, she said gift card only to be used in her store) we were met with sarcasm, accusations, arrogance, and an extremely dismissive attitude with a sanctimonious smile across her face. laughing in our faces was the last straw, I lost my patience at that point, I'm sure most would after being accused of lying, trying to cheat the store, and her vindictive nature! staff training on how to defuse negative experiences not escalate them is highly recommended! There is so much more to say about this experience but I will leave it there!

I love this brand and am a very loyal customer, and I AVOID the Masonville location because the…read moregirls that work here are so rude and unprofessional. I've been to this location many times as I live in London during the school year. I've never has a particularly great experience here, the staff seem condescending, and only pay attention to customers when there is a potential to make a commission. Back in the fall, I was looking for some new jeans, which is often a daunting task for me, but I went into aritzia hopeful. One girl, named Silver, came up to me and asked if she could help I said sure. I explained the type of jeans I liked and the style etc. I have an athletic build (bigger legs, small waist, and am fairly tall--5'8) so jean shopping takes patience. After having no luck with probably 8 pairs of jeans I was ready to head out and Silver and I think she manager convinced me I should keep trying on jeans and they said that the only jeans they had that would work for me were these "citizen" jeans which conveniently had the price tag ripped off, and happed to cost $350?? They asked why I didn't like the other jeans and I just said I didn't like how they were fitting tight on my legs and butt, and gaping in my waist and were too short, and then Silver said "well why are your legs SO big, we don't our jeans fit most girls". I was in shock that someone would just blatantly say something like that and also very embarrassed. So, I just order online now and will NEVER be trying on jeans here ever again.

From the owner: Aritzia is an innovative women's fashion retailer. Each season, we curate a unique collection of…read morebeautifully designed clothes that are on trend, high quality and of good value. Our clothing, distinctive store design and personalized customer service are the core of what we do. We develop our own brands, treating each as an independent label with its own creative team and aesthetic. As a group, they have a few things in common: an effortless appeal, a focus on fit and an of-the-moment point of view. We sweat the small stuff. It's why we search out the best mills and factories around the world. It's why we consider (and reconsider) every last seam, pleat and button. It's why our clothes look and feel so good.