Wow this is about to get real. Fist it really sucks that I am
about to destroy this place, since I do like there food.
It all started about a month and a half ago, at a place called Tosco's
In Rosendale NY. I ordered a pizza half sausage and half pepperoni.
I was told it would be 25 minutes, I got there in 15 minutes to find
the pizza sitting on top of the oven, when I got it home it was not hot.
Next about a week latter I ordered 2 sandwiches, one philly steak and
cheese sandwich, just steak and cheese no onions, peppers, or mushrooms,
and a turkey B.L.T wrap with fries, again I was told 25 minutes, so I got
there early. This time they messed up the philly steak and cheese, and
had to make another one, mean while the turkey B.L.T. and fries were
sitting under a warming light the whole time, so when I got it home the
fries were cold and mushy.
Third time I ordered a turkey B.L.T. with fries and a philly stake
and cheese roll not a sandwich this time. This time I get there the steak and
cheese is not done so, I was waiting and was asked what the order was for. I
told them a philly steak and cheese roll and a turkey B.L.T. They told me
that the order was not read rite by the person in the kitchen and they never
made my turkey B.L.T. Now I have to wait while they make my turkey B.L.T.,
in the mean time the philly wrap gets done and put on top of the oven, when it
gets home it's cold.
I said something to them while waiting about this being the third time my order
was messed up, and if it happens again I may never order from them again. They
never even addressed the issue, not even to say they were sorry.
Well here is were it gets real. Saturday Feb. 25th, 2017. I ordered a philly steak
and cheese wrap. Got there early to make sure it would not be sitting out waiting for
me. While waiting there was a server thunder storm. The person I was with was buying,
so I went to get my truck and park next to the door so she would not get soaked getting in.
The power went out, and it was raining very hard with strong winds. I went out the door
and went to my right, then I fell. There were bricks stacked up 2 or 3 high rite outside
the door. I never saw them and fell hard. I tore the knee out of my jeans, cut my knee and hand,
my knee was bleeding pretty bad as was my hand. I went back in and told them, and told the
person I was with I was leaving, even if the order was not ready. She said it was done and
she was paying and would be rite out.
The owner nor any of the staff asked nor checked to see how bad I was bleeding. They never even
asked if I was ok, they never even said a word to me. When the person I was with got in to my truck,
she asked how I was and I showed her my knee and hand. She told me after I asked, that no-one inside
acted concerned at what just happened. They made sure to not only charge her for the food, but since
the power was out they could not open the cash register, so they owe her $2.50 change from the price of
the order. So I will never go there again, due to there incompetence and lack of concern. The best part
is a free meal cost me $30.00 for a pair of jeans, $75.00 for a pair of sneakers, and $15.00 for stuff at the
pharmacy for the cuts. $120.00 and not as much as an are you ok.
I guess they can be lucky that my injuries were not server enough for me to sue the hell out of them.
Instead I'll just go down the street to some place else from now on for my food. Great place to go if
you want poor service, and lack of concern. Makes me glad that I was a loyal customer for years, ordering at least 4 or 5 times a month. read more