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    Tosha

    4.0 (1 review)
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    Services - Tosha

    Recycling dropoff

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    8 years ago

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    Carolina Waste & Recycling

    Carolina Waste & Recycling

    (25 reviews)

    This review is not about the guys that pick up the trash, anybody can make a mistake and they do a…read morehob nobody else wants to do because there is no glamor. This review is about their customer service phone operator that most likely works from home and her unwillingness to solve the issue. I was bypassed and I can understand, the guys are on a tight schedule and they did my block but bypassed me and because I knew they were still in the neighborhood I called their office to see if she could communicate with the driver to tel him to go back and pick up my trash. After asking a lot of questions she said they would come back the days after, seriously? I am going out of town and my trash can would have to be on my sidewalk for a whole week possibly with a note from the HOA Minus 25 stars to her for being rude and unwilling to fix a minute mistake. I had to go and find the truck in my neighborhood and ask them to go back, if you own this business talk to her and make her change her attitude and let know that this time my check could have been 3 weeks late on her account

    1-Star Review -- Reserved for the "Supervisor"…read more We were skipped on our regular trash pickup day, so we called the office. Every receptionist we spoke with was polite, concerned, and assured us they would help. Seven days and several phone calls later... still no pickup. Each time we called, we also asked for the supervisor to give us a call. Apparently returning a customer's phone call is a little too far outside the supervisor's job description, because that call never came. Not once. ‍ Then we reached FloJo. What a difference! She didn't just tell us she'd take care of it--she actually did. Problem solved. That's why FloJo earned her own well-deserved review from us. So this is strictly for the "supervisor," who somehow managed to remain completely unavailable throughout the entire 7-day ordeal. Perhaps FloJo could give them a few pointers on customer service. And just so there's no confusion: the drivers have always been great!

    Tosha - recyclingcenter - Updated August 2026

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