Slow to finish a job. Installed inferior gas converter which had to be replaced 3 years later and…read moreincorrect pipe configuration and improper venting

Never use this company, I had them come out to move a refrigeration line, they camem took my…read morefreon and never came back to re-install, they don't return phone calls, never answer the phone, don't come when they say the will. Never use this company.

Our heat pump condenser went out Thursday and Brinson& son"s responded that day. Our 18 year old…read moreunit was replaced by Friday afternoon and the techs were efficient , knowledgeable and professional. The new unit is quiet, energy saving and warranted. I recommend this company highly.

I've been through a whole house remodel in Wilmington and just had issues with the thermostat for…read morethe existing HVAC system. I replaced it myself but only hot air came out of the ducts. Brinson & Sons had someone here in about an hour after my call and straightened out the initial programming of the thermostat and did a tune up in less than an hour. The price was very fair, and the service was exceptional. A+++++ across the board. Thank you! This was my best experience with a home related service provider since moving here.

Our summer started out uncomfortable. We called James and Son, and they managed to get us in same…read moreday !!!! The timing was perfect. Everything went beyond expectations. Ben did an amazing job analyzing, diagnosing, and ultimately fixing a system, that has seen better days. Thank you Ben.... We are lifers!!!

Called these guys after ARS ROOTER gave me and estimate of $3000. for heat pump repairs. James tec…read morediagnosed the problem and cost was $170.00.great service. Stay away from ARS.

I had my AC scheduled for maintenance, The cost for that, after 9 years of no maintenance was very…read morereasonable, and the AC tech., Brandon-a great guy explained everything very well. Following that I had a problem with my thermostat. They came back, after hours, and Brandon worked about two additional hours, they replaced two thermostats that were corroded and did so at NO CHARGE. I've never had service like this before. A great company and great people work for them. I highly recommend them

The techs are all great, the office staff is so kind and quick to help! Would never recommend any…read moreone else!

Have had our system approx 2.5 year and Carrier unit shutdown and warning light popped up on…read morethermostat. As luck would have it we were leaving town for two weeks. I called Newcomb and they said they would have a tech come out by end of day and report back, that was Monday. Tuesday....nothing. Wed, I called them and they let me know I should receive a quote on issue on Thurs. Friday I called them again and was told quote person was out so asked to speak with owner and he was out but did call me back to let me know that part that malfunctioned was under warranty so no quote was needed and I would only be charged for labor. But was told they reworked unit so I would have heat, part had been ordered and should be there on Monday and they would get out to fix early next week. Was told malfunction was not normal but not uncommon either. Monday, Tues and Wed no communication so called and was informed part was back ordered. Thursday, Friday.....nothing. Got home late Sat and heat was on so that was nice but I have no idea if unit has been fixed or if i am still running on a band aid. Today is Monday ( two weeks later) really can't think running system on a "work around" is good for unit. So I will call again looking for answers. So Carrier has no parts and Newcomb has poor communication.. PS, we have had unit serviced by Roger since the beginning and he has been great, which makes this doubly frustrating.

The best heating and air repair. Period. The…read moreWilmington/Leland area is woefully short on good HVAC contractors, but Newcomb is the very best. I've called on them dozens of times for tenants and for my own use. They're always courteous and arrive when they say they're going to (or call to let you know of a delay). Their employees are friendly, knowledgeable and professional. I've recommended them to three different neighbors and all have been pleased with the outcome. I signed up for their annual preventive maintenance plan - they come out twice a year to inspect equipment and ductwork, clean the lines, change your air filter, etc. No one wants the AC to go out during our steamy summers!

My heat pump is 27 years old and still performs with efficiency because of the expertise of this…read morecompany. Like all machines, this one has had a share of part failures. And since approximately 2012, when a part fails I call Mr. Burkhardt, who, is always prompt to respond to these events. He is an experienced diagnostician and repairman ( who carries a wide range of parts in his truck ). I find the company to be friendly, honest, dependable and affordable. What everyone wishes for when in NEED !

Jason spent a fair amount of time trying to charge the system after replacing accumulator…read more($150.00) (there was a leak in the system) and it worked for a couple of hours and then nothing. I hope he returns to fix the problem after paying $818.20 for the work. Will update this review after he comes back to fix problem. Problem solved and it had nothing to do with Jason's work. I needed a new circuit breaker for the HVAC Called Jason in the morning and he came around midday and show me the problem and how to replace the old breaker.

Just used Kenny Fowler Heating & Air to replace my hvac system. I could not be more pleased with…read morethe results!! From the first phone call on a holiday weekend until completion of their installation I was treated with respect and courtesy. They went above and beyond to help me. Chris was phenomenal and the team that replaced my unit was simply the best. Way to go guys!! You have a loyal customer for life!!

Hands down best HVAC company in Wilmington! We had to get a completely new unit. They were fast,…read morehelpful, knowledgeable and very trustworthy. Plus, the price felt very fair. Other companies quoted us way more and didn't take the time to get to know our situation the way Chris did. We'll only use this company from now on!

Four Star Air installed a new heating and cooling system in one day. Excellent service and follow…read moreup after the job. I would highly recommend. Randy L

Thank You Magic! Came out on a Sunday, was able resolve my issue. Now my A/c is up and running…read moreagain. I would highly recommend!