Juan has a terrible attitude problem and doesn't know how to conduct business with his customers. He only chooses to follow protocol when it bests suits him, and if your machine doesn't work after it's left with him and you pay him for it, it'll probably still not work. Don't worry, he'll just make you another estimate so he can get more money out of you. read more

Are not reliable and outrageous labor charges. They picked up my mower last week to replace a belt and put a tube in front tire. Two days ago they called to say it is ready to pick, I asked weren't they going to return? Said would return the next day, I asked for a time range and was told between 8 and 12. Waited all day, no mower. Called again this morning and was told they would bring as soon as truck got back. That was 6 1/2 hours ago, still no mower. As far as charges, the parts I needed would be maybe $60 retail, yet my bill is over $230. I'm assuming the $170 is for labor. Update: mower was returned this evening. I was told that the spindle assembly had to be replaced as bearings were worn out thus the extra amount on my bill. This would have been good to know earlier. Still labor charge is higher than expected and communication with customers needs improvement. read more

i left my BRAND NEW cub cadet side by side here to have a simple part fixed relating to the brakes- got it back with an empty tank of gas & an OLD BATTERY! i was reimbursed for the gas that was stolen but not the battery that has clear marks of use-not the one that came from the factory! being reimbursed for the gas they stole was an admittance of guilt, just be very aware if you must use these people! i am now learning that several other people have had their new batteries STOLEN & swapped out as well! UNACCEPTABLE! read more

The close of deer season, I began using my Stihl pole saw at the farm to trim away unruly branches. My pole saw began to run terrible so I take it to Total Power Products (TPP) as the farm isn't too far away. I explained what was going on with it, and if the shop guys had time to look at the ON/OFF switch, that would be great. I called back two weeks later to check on it, and I was told "we're waiting for the new carb to arrive." So I called back the following week and I was told " the new carb came in, but it was the wrong one." Two more weeks go by and I call back. Yep, "the new carb came it but we can't find the ON/OFF switch anywhere, but we'll keep looking." One more week goes by and I call again. "Well I have a dealer in Asheboro that has it, I'm sending one of the guys to go get it." I call back another week later and was told "well, that dealer didn't have that switch." So I asked if it was ready? They said" yep, runs great, but you'll need to stop it by choking it down, by using the choke lever." They also said "we didn't charge you any labor as it took so long, just charged you for the carb." So this is now the middle of April 2021, I go get it and put it in my shop. Last week I go to use it and the throttle handle is missing all but two of the screws holding it together, the tension/return spring is missing and the throttle lever will not budge. I called and spoke to Ronnie the next day, he told me "Ill have the shop guys round up those missing parts and I'll call you back in a day or so." Well that was two weeks ago. So I called Stihl USA, ordered all the new parts...throttle cable, throttle handle, ON/OFF switch and tension/return spring. I took it to a certified Stihl dealer near me and I'm just waiting for the new parts to come to that dealer, to repair it. TPP is probably good at some tings, and they've been fair to me before, but this time, I am truly disappointed with TPP from start to finish. They've lost my business from now on.. read more

I was having a problem with my mower. I thought I had the problem solved and took the part off of the mower. They were very quick to help me and were going to sell me the very expensive part that I took in. After asking me questions about what the mower was doing, they took the part and tested it for me. The part I asked for was over $100, but there was nothing wrong with it. He suggested a part that was correct for $14. How many people would be so honest to sell you a much lesser amount? I have never been in this place that I was not treated with respect. Honestly is hard to come by, but I will always shop here. read more