Had some water damage in my home in early 2017. Needed upstairs and downstairs hallways hardwoods replaced and ceramic tile in a spare bathroom. Also wanted carpet laid in one room and the stairs reupholstered. Was referred to J.O. Morris at Totally Floored by my contractor. J.O. Came out very quickly to measure after our disaster crew had removed the old flooring. The only issue I have with his estimate was the fact that he put down no square footage. This was an alarm to me but I proceeded anyway because he was recommended by my contractor, who I trust. I will say it is very hard to get ahold of anyone at this business. Often you have to call multiple times or wait days for a call back. The lady that works in the office is super unfriendly and unhelpful. After a second visit and meeting with J.O. we had our flooring picked and a date of install set. Tile in spare bathroom, hardwood flooring in upstairs and downstairs hallways, and lay carpet in the formal dining and upholster the stairs (I already had the carpet and pad from a previous job). On the day of the job, the contractors showed up 45 minutes late. To me, this is unacceptable to start out. They showed up in an old Ford Explorer with a bunch of flooring shoved in the back. One spoke English, one did not grasp it so well, both in their twenties. I seriously doubt these guys were legit contractors . I felt like I had been part of a bait and switch. They came in the house to check out the job and get ready to set up. When I mentioned laying the carpet, the guy replied that they did not lay carpet. The guy said that another crew would come to do the carpet most likely. This didn't seem right to me, because it's rare for two crews to be late on the same job. At this point I was very unhappy, I had removed the carpet already and had the new carpet ready to be in rolled and cut. I called J.O., no answer. I called the office at Totally Floored, no answer. After calling multiple times someone at the office answered. I told her the issue and she says, "Call J.O." . I informed her I already had and he did not answer, she got really rude with me. After I got off the phone I decided it didn't feel right and that I wanted my flooring done right so I decided to cancel the job. I called the Office back and informed them of my decision. After cancelling the job, J.O. called me back pretty quickly. He said he had not written the carpet down, so essentially he forgot. All in all this was an epic waste of time and effort on my part, I had everything ready, all they had to do was show up in a timely manner and do the job that was agreed upon to be done. This company is very fly by the seat of their pants, rush you out the door when you're in their showroom, and clearly they don't write stuff down (no sq footage on estimate, did not write down that I was getting carpet put down), not somebody I want to do business with. read more

This company worked as a subcontractor to completely tear up and replace the hardwood floors in my house, as well as to install a tile backsplash in my kitchen. On numerous occasions, crews failed to show up as scheduled and failed to contact us or the contractor on those occasions. After several MONTHS, their work has finally been completed. They installed defective floor boards, some of which had to be cut out and replaced, and others that needed to be puttied in order to smooth over the rough edges. Initially, they did not have enough flooring to cover the job, so we also had to wait (more) extra time to get the flooring installed. The backsplash tiles are level, but are pushed in at different "thicknesses" from the wall, creating an uneven appearance. Additionally, they never cleaned up after they completed any work. I would not only fail to recommend this company, I would advise people to run in the opposite direction. read more

This company was recommended by a friend. I am astounded at seeing a negative review of this company, as I was bowled over by how good they are! The owner came out to the house and brought samples of flooring for me to choose from, based on what I told him I wanted. That saved me the agony of wandering through a huge showroom and getting totally confused. His workers showed up when he said they would, worked straight through the day and finished up quickly. Their work was perfect. I cannot recommend them highly enough. Wonderful work. read more

I used totally floored for a new house. When the carpet that tradition homes installed was removed it was noticed that the second floor bedroom was not level at all. Tradition homes tried to blame it on totally floored but there isnt a way to fix it without repairing underneath the floor where someone tried to fix it without anyone knowing. Totally floored definetly did the right thing by agreeing to install the new flooring and pay for it after the builder tried to act like there wasnt even a problem from the begining! read more