I will start with the positive: my driver, Russell was very friendly and understanding. I give them 2 stars because, if things go according to their intentions I would imagine that it is a lovely day. Unfortunately for me, they did not and I cannot believe that a tour company can still be in business after treating their customers as I was treated.
That is about the only nice thing that I can say about working with this company. I was signed up for the Wineglass Bay tour to visit various viewpoints within the Freycinet National Park. When we arrived, the park was closed due to fire danger for the day. Instead of offering a refund and returning us to Hobart, we were taken to several mediocre beaches and told that no refunds would be given. They did offer the option to take the tour at a different time but, since I could not due to my schedule, I was basically just out of luck.
My discussion about my refund made it very clear that they care much more about the bottom line and not refunding people even if they were not given what they were sold than they do about people being satisfied customers. It is unfortunate that I will have to get my credit card company to take up the matter with them because they only care about the money. Please avoid this company at all costs for your own sanity's sake on the chance that something may go wrong. I wish I had read the similar reviews before I booked with them. Lesson learned! read more