If you ever get a chance to experience Cookies with Mrs Kringle or Breakfast with Santa at Tower City in Cleveland- Don't bother! We paid $25 a person + a $40 Service Charge to sit in a freezing cold room eating grocery store cookies, drinking coffee and cocoa from a vending machine dispenser, while a nice woman coughed all over everyone (and we're still sick). Our 6 and 8 year old were bored within minutes since we ended up being the only ones there at Noon and other than a woman reading one story from a book there was nothing else to do. The Staff, especially Erik the Elf, were friendly and helpful but the experience was overpriced and the train ride we paid extra for was a joke. There was no Santa (unless you paid $60 a person for breakfast.), and no Mr. Jingeling, but there was Bruce The Spruce but the line was too long. It was really for babies and small children. There were .3 small cars that went in a very small circle a few times...boring! And the Toy Shoppe was a big money grab. It was like being at the Dollar Store (or Five and Up) with cheap toys that cost $5 and up. The entire event was a waste of time and money. I would NOT recommend! read more

Tower City Center - The Littlr Train - Shopping Centers Near Me - Cleveland, Ohio

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Tower City Center... more like, Towering City Center of Disappointment. I mean, they said this was once a vibrant place to be as the shopping and entertainment destination. Even the Ritz Carlton is within there. What a joke. I remember they had water fountains and waterfalls, you could go to the movie theater, shop at unique places, grab some food at the food court that had great options, and enjoy the atmosphere. Now it's just a shell of itself. The place is nothing special anymore. It's just a walk through to get to the Gund or the Jake on a cold day. You call this a center, more like a ghost town with a few scattered businesses clinging on that will eventually tank. May as well call it Deformed City Center. May as well just throw in the towel because you're gonna need to clean this place up after it gets demolished one day. read more

I had not been to Tower City for a very long time. It is different and definitely not as busy. The green space is nice, but the retail stores are lacking. The food court seemed to be getting some business. A few restaurants were closed during a busy time. Tower city still offers the covered walkway to Rocket Mortgage Field House. The theatres are closed as well. Overall the facelift green space is nice, but have no real need to visit. read more

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Tower City Center Mall is a huge building that encompasses a city court building, Casino, local novelty shops, Ritz Carlton Hotel, a train station on the lower level and a food court! The food court has a unique variety of choices for everyone. Service is quick and friendly. Prices and quality are pretty good! There are plenty of places to sit and relax. This building also connects to Rocket Mortgage Field house via indoor walkway. read more

Tower City Center - Train station on lower level - Shopping Centers Near Me - Cleveland, Ohio

My first time visiting Cleveland. This review is purely about my experience EXITING THE BUILDING. I took the red line RTA from my hotel to downtown and decided to get off at the Tower City stop. First, it wasn't clear how to get off the train platform. There was an elevator with a line of people, so I took the stairs. It ended up being three flights before I entered the mall. My objective now? Leave. Now that I was in the mall and had walked up many flights of stairs, I figured I had to get down to ground level. So I took an escalator down. That somehow brought me back down to another part of the RTA station, so I had to go back up the escalator. I saw sunlight out some doors and found an escalator to get me to that level, and exited. This put me in a parking area. After exploring for a few minutes, I found that this was incredibly pedestrian unfriendly, and I'm sure there was no way to exit unless you were driving a car. Okay, so I went back in the mall in the opposite direction. There was a door that looked like it could be an exit, but it was closed off. I head to another level in the same direction that said there was a casino? Perhaps I could exit through that? No, there was construction, so I couldn't get through there. Now this place is starting to seem like a prank, or Limbo, or the Severed floor, some place you can enter but never leave. There were random exit signs that pointed towards doors that headed into backrooms clearly not intended for customers. Eventually I decide to follow the sign for Public Square. For all I know, that could just be the name of another RTA station, but it did finally lead me to an exit. After 15 minutes I was finally able to exit this damn building. Bad signage is a theme I've noticed in Cleveland. At the airport, on the highway, at this mall, signs are confusing or are pointing you to things that don't exist. Tower City Center, all I'm asking for is one simple sign: Exit To Street. read more

Visited Tower City Center for the first time in a while with my family. We were watching the Cleveland Air Show nearby and we decided to walk around downtown. My kids were hungry, so we went to the food court in Tower City Center. As we walked through, I noticed most of the stores have gone out of business. And most of the restaurants in the food court have closed. There were only four restaurants in business on the day we visited. The place is beginning to fall into disrepair also. At least the bathrooms worked. We'll see if Cleveland ends up demolishing this building as part of a larger plan to revamp the riverfront. In any event, something needs to be done here because this place is a ghosttown. read more

Tower City Center - Veggie elite - Shopping Centers Near Me - Cleveland, Ohio

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Tower City Center doesn't hold a lot of stores anymore. It's pretty empty and doesn't have a lot of business. It does need some updating and maintenance. It's a classic in the area, but unfortunately needs some TLC. read more

Tower City Center - Shopping Centers Near Me - Cleveland, Ohio

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This tower is deceiving. I thought it was some judicial building or something. It's a shopping center and a business center. This may have been prominent in its younger days Currently under going slight renovations and such. They have so much potential, but with the city exploration done. I see why it has lost its grand moments. Cleveland is not a torusity town. Nor does it seem to be a downtown night life driven area. Meaning the foot traffic with the area is very low. I think if they can determine how to get tourists to come or attract the younger members to live downtown. Such centers as tower city can become amazing again. South potential. It will then attract people and business. Either way the architecture is amazing and for those who don't mind looking at that will enjoy. Don't focus on the shops and ementities as much. Quiet beautiful!!! read more

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Great to see this mall making somewhat of a comeback with various events and special occasions being planned and celebrated. Although I don't think it will ever get busy busy again, let's hope that something magical happens to this gem of our city. read more

would give zero stars, just like it has almost zero stores or eateries. the restroom is the beyond disgusting! the security is rude, arrogant and full of power trips. no one really seems to staff the building until it closes at 7. really disappointing, it used to be a great place! read more

I loved coming here for years. It's the heart of downtown in my eyes. There are places to eat and shop. The public transportation (RTA) is also located downstairs and they have their own parking area also. This is a very good location to visit for the holiday with all the events they have. read more

Tower City Center - Shopping Centers Near Me - Cleveland, Ohio

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First time coming here, this place is absolutely huge it is a bit sad that this place is half empty but they have great stores, serves as an important stop for people getting on the RTA lines, it is also a bit of an entertainment hub but the stores that are there aren't really the best either. I definitely wouldn't mind a casual stop here either in the future. read more

An urban shopping center like this is becoming rarer or closing. It still looks pretty nice. Tower City Center is like a mall in an office building, with mostly chain stores. Business is kind of slow with most of the stores empty. You should still come see it because of the cool fountain. Before this used to be a very popular place to go in Cleveland. It was popular when more people used to go downtown. There's been a little bit of a revival around the area with the casino they opened next to it. It still feels pretty empty. There's a lack of enough open stores. A good thing is the convenience. There's an RTA station here, so you can get to downtown and not have to find parking. Architecture in here is pretty awesome. Sitting in front of the fountain is the coolest thing about this. A large pool and fountain is on the first floor. The food court is the busiest area, with mostly fast food stuff. Around this are the stores, or the spaces where these used to be. The remaining stores sell lots of cheap useless stuff it seems. It may not be a good place anymore but there's some good things around it. Jack Casino is located next to it. There's a walkway connecting to a parking garage, Progressive Field and Quicken Loans Arena that makes this place useful. read more

Tower City Center - Fountain - Shopping Centers Near Me - Cleveland, Ohio

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This place is a ghost town and a shell of its former self. Absolutely nothing worth seeing here. The food court is deserted save for 4-5 places and with the exception of 6-7 t-shirt shops and boutique places, the rest of the shops are empty and boarded up. An indoor "park" now covers the once beautiful fountain. I remember when this place was vibrant. Sadly, the way people shop today has made malls a dying breed, let alone ones located in urban city centers. Riffraff and crime didn't help this place either. Other than using this place as a transit hub, just walk on through. Nothing to see here anymore except ghosts of the past. read more

Tower City Center - Indoor park - Shopping Centers Near Me - Cleveland, Ohio

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I just came today while in town for the Cleveland film festival - had some spaghetti at the food court for dinner - t mobile - bath & body works plus Victoria's Secret has closed locations here as well as brooks brothers which has now become a gown store - the dollar store is still open took a look but didn't need anything - and rainbow plus a few boutiques had opened up - a few new eateries - McDonald's no longer there as well as Dublin donuts and the rta tram line downstairs still exists - nice to stretch my legs and walk around ! Could open a few more businesses - the coffee place is now a small sandwich shop too ! read more

What in the hell happened? Used to come here a lot growing up visiting family and it as a decent mall now it's not even semi decent. Most of the shops are gone, no food court or movie theater (not sure when that happened) and I went in one store and the cashier was eating chips. Beyond unprofessional and ghetto! What an embarrassing place. I was shocked to see there was a post office vendor. read more

This shopping center reminds me of the former city centre in downtown Columbus that closed. Tower City Center is most likely on the verge of closing unless some incentives are placed to draw businesses back into the building. I've only been here a few times. Once to get lunch at a Chinese restaurant (or Japanese?), a few times to use the ATM at Chase Bank, and a few times to post mail. PROS - - beautiful and historic building - awesome architecture - RTA stop (train) - some food vendors which reasonably affordable food - accessible (downtown) - hotel is inside - a small US Postal Office Kiosk is here - Chase Bank CONS - there are only a few business left - not much foot traffic - entrance is filled with people asking you for money - parking garage is expensive Overall, something needs to be done to save this beautiful building; otherwise it will most likely be closed. *** - 32 total reviews in 2019. - 242 total Yelp reviews. - Reviewed on 20 February 2019. read more

This is located downtown and houses a mall, movie theater, casino, food court and access to trains. There are very few shops in comparison to what you would expect in a mall, but it is nice to have them available when you are downtown and do not have time or access to go to suburban shopping malls. It is pretty at Christmas time as they decorate well. read more

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I found that this mall has most of the stores I have been to in other malls. Nothing stuck out as positive or negative that way. They do have a lot of pretty fountains and lovely glass ceilings. The floors were crack in some of the places but I would imagine it's from the mass about of people going through to get to the train station underneath. read more

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This mall reminds me a lot of a poor man's New York Penn Station. Shops above, trains below. The shops are the name-brand stuff that are usually pretty expensive and stuff you likely will not find in your local suburban town. Unless it is the holiday season, I imagine most of the shops do not do pretty well for that reason. I could be wrong though. I did like that the RTA literally runs below the mall, with all the lines coming together, like Penn Station, making for an easy change for when you want to either get to the airport, the Rock Hall, a sporting event, or just want to chill at Lake Erie. The friendly RTA staff will also direct you into the right area if you get lost, which was really something I appreciated as a tourist to the area. Sure, the scenery is pretty. But again, back to the Penn Station thing. Although here is where it feels more like Grand Central because of the turn of the century theming. But it definitely did not feel unsafe to walk through, whether it was early morning or late at night, so Cleveland, thank you for that. Once you leave though check out the Public Square. It is truly the reason to come visit Downtown Cleveland! read more

This looks like it was once a beautiful place. It still has elements of great architecture and design. But otherwise, it's like a creepy dead mall. Even the fountain was closed. There are several security guards milling about, yet we still felt very unsafe. I do not recommended. read more

Tower City Center - Shopping Centers Near Me - Cleveland, Ohio

Dint get to explore much but been here just to ride the RTA.The center is so big with huge ceiling which depicts grandeur . Lot of retail shops and Food Spots can help kill a lot of your time if you have. Pros: --------- 3 min walk from Public Square Spacious Clean RestRooms In Downtown RTA station Underground read more

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Tower City Center seems like a most visited place for tourist but because of it's amazing shopping or dinning options. If you are taking the RTA train, the lower level is the main hub where all the trains connect. And the complex also have an inside walkway that connects to The Quicken Loan Arena and The Horseshoe Casino. I love the architectural details of the interior. Make sure you look up at the beautiful ceilings and enjoy the courtyard area in the Main Concourse. read more

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Had the most incredible afternoon. We got to see Merpeople in the fountain. My niece was so excited! The parking situation has always sucked in tower city. I kind of feel like that's the reason so many stores are closing. The place was spotless and volunteer staff was incredible. Today was a good day! read more

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Dirty old and dangerous. Filled with homeless trying to stay warm. Hardly any stores here and what was here half was closed. Parking is dangerous and shoddy and you pay to park. Save yourself and go somewhere else read more

Tower City is one of those bucket list places I've been wanting to check out for years and just finally got around to visiting for the first time... where to begin... It is unique and beautiful as evidenced in the attached photos, but still seems to appear sort of run down at the same time. My first impression was that this probably USED TO BE a really nice space. Some of the stores are ok, some are really bad - almost flea market like. The mall kind of has this dirty smell to it, not as bad as the parking garage, but still smells strange. The one thing that really stuck with me was the feeling of not being safe. I felt this way nearly the entire time I was there. LOTS of unsavory looking characters that may have wandered in from the square and seem to be up to no good. I wouldn't return just for this reason alone. It would also be nice if they actually told you where to park on their website... seems like an obvious major oversight. Sadly, many of the items I have mentioned were mentioned in other peoples reviews seven years ago. Not a fan. read more

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The only thing that they have going for this place is the bath and body works here and the RTA. Other than that this place is a dump. Its dirty and customer service here doesn't exist. There is a starbucks that gets busy around business break hours. Also beware of your surroundings here. The casino is connected as well. I just really avoid this place now. It's not worth it. read more

Tower city is making a come back. It has a lot of local businesses that have unique things in them. The holiday season here is amazing. Its worth a trip to check it out. read more

***Tower City Center reminds me of a lot of Downtown shopping centers where you have some contemporary stores as well as a lot of services and shops that have been there for a long while and might not feel the freshest; overall, it is not a bad place to walk around, but it also not a great collection of shops; the architecture is occasionally interesting and the glass design provides a view of the river from many vantage points (though the river does not look that great)*** I am not sure what the parking situation is here. read more

Tower City Center - Shopping Centers Near Me - Cleveland, Ohio

Tower City Center gets three stars from me. Why? Well, it's a medium of two major factors, a positive and a negative. Read on and I'll explain. First of all, Tower City is not a mall anymore. Well, unless you're looking to stock up on personalized graphic tees, light up belt buckles with your name flashing, Bath & Body Works garb, or lots of info from the pro-life kiosk. Other than that, we agree. Tower City WAS a mall, and a cool one at that. But over the years it has dwindled down to chotchy stores, abandoned shop fronts, and an experience that can leave you feeling relatively unsafe if you're alone. *Le sigh* Such a shame, I know... On the brighter side, Tower City brings Cleveland together. It holds and connects many of CLE's biggest companies within its office buildings. The history of the building itself is rich and fascinating beyond what most of us understand or care to know. And the architecture....Please do me a favor. Next time you find yourself in Tower City, look up. Soak in the intricate details taken to make this building so beautiful. Beyond that, it serves as the connector of the city through its easy access to our great public transportation system, the Rapid. Business men and woman utilize this service daily to get to and from work. These people are making amazing things happen in Cleveland and it all comes together in this building. I love that. Clevelanders don't appreciate how amazing this building actually is--and for good reason too! It's certainly taken a dive in the past years, and that's putting it lightly. But I can't wait to see what progressive movement of Cleveland has in store for Tower City. With all the amazing things coming in the 5-10 years, I think we're in for a great surprise! ...Until then, I wouldn't recommend walking around there alone at night. It get's just a wee-bit dicey. read more

Tower City Center - Shopping Centers Near Me - Cleveland, Ohio

Dont' go here.It was full of shady looking people and I didn't see one security officer. I left as quickly as I arrived. Too bad, it's a nice building and could be so much more. read more

The entire place is starting to become a bit run down. There are still few stores in full operation but for the most part I wouldn't really say it is a great place to go and do most of your shopping. Inside there is a nice fountain and there is a food court as well but not a ton of options. One major convenience is that the RTA is in the lower floor and there is walkway access to Progressive field and another that leads to the Federal Court House. There is a really cool observation deck on one of the floors in the building which is definitely cool to check out! The hours of that are a little odd though so you must plan in advance! read more

What the HELL happened to this place? Back in the 90's I used to drive up from Youngstown to TCC to hang out all the time. The place was nice, and clean, and had mid-level to upscale stores....J Crew, Banana Republic, Structure, Elements of Surf, Warner Brothers Studio Store, Fuddruckers, Discovery Channel. My wife and I moved to California in 2004 and moved back to the Youngstown area in 2009. We visited TCC at the end of 2010 for the first time in almost 6 years. Where had all the good stores gone? Where was the up-scale? There was a freakin' DOLLAR STORE in there. I don't know what happened while we were gone, but there was a moment in TCC where I was almost in fear for our safety. It's sad to see was this place had become, as I had previously enjoyed shopping and just BEING there. For God sakes, I remember a wedding party getting their wedding pictures taken on the grand stairway in the main concourse back then!! Letter grade: D - read more

I still love Tower City. I enjoy reading the reviews of Tower City Center to see which Yelpers are the most racist. I don't like being around people so an empty mall is the perfect paradox. People used to like coming here for the perfect pair of Docs (Martins). I still have 3 pair of Wallabee Clarks I bought at Golands. They closed up about 4 years ago. It is a beautiful building. This mall is still better than Crocker Park, South Park, Beachwood, Legacy Village or any of those places. Just seeing the people who go to those malls makes me want to puke. Just buy stuff on the internet like a normal person. Come to Tower City for the fun! read more

I love Tower City and I loved it and it always makes me feel as though I am in another city you see the Christmas Decorations and it just amazing how people act this time of year don't get me wrong my people are amazing but this time of year they are nice and kind: This is why we are the most amazing people in Ohio: Love my People read more

Tower City Center - Universal time of the year the ying and yang of Cleveland - Shopping Centers Near Me - Cleveland, Ohio

What the hell happened to this place? Like for real. I'm shocked. Obviously I haven't been here in years. Like since junior high. This used to be my favorite place to come in cleveland when I was younger. There are no stores anymore! Where did they go? All I see is boarded up empty spaces that were once stores. The Sweet shop is gone! That was my favorite. It was depressing walking through here. There aren't really any shoppers just people loitering. This is just a prime spot to get sexually harassed by people. Very disappointed. I won't be back. The only thing good they have is the beautiful fountain and food court. Blah. Nope pass it. Not a good experience. read more

Tower City is the heart of Cleveland. All RTA Transportation can be accessed from Tower City. Tower City is home to a Hard Rock Cafe, Morton's Steakhouse, and other food court type eateries. On three levels there are several shops: mens formal dress, Champs, Cleveland sports memorabilia, bath and body works. Uniquely, there are two shops on par with current urban fashion trends: Next, and Villa. Villa is known to be the place to get new limited edition shoes. Weekly, there are lines out the door, at Villa, of people waiting to get the new stuff. The Horseshoe Casino can be accessed from Tower City. There is also a Ritz Carlton. Facility is open 24/7. Public Restrooms are available. Expect loiterers. read more

Tower City Center - Face of Tower City - Shopping Centers Near Me - Cleveland, Ohio

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Great place....if you want an airbrushed t-shirt or anything from the $1.00 store or a scratch off lotto ticket. Sad that this used to house J Crew, Gap, Banana Republic and Express. Before Crocker Park and Legacy Village there was Tower City and the Galleria. I work in the building adjacent so we usually take breaks from the office and take a walk around. There are a few stores left (FYE, Bath & Body Works & a few other mom & pop stores) but it's just kind of a gloomy feel when you walk around. They have done something about the amount of kids that filter in here, but its just sad to see something once great now reduced to almost nothing. read more

Tower City Center - Shopping Centers Near Me - Cleveland, Ohio

We attended the CIFF at Tower City last weekend. It was the first visit for me and my husband, and I can't say we were impressed. As Cara L. mentioned, the architecture and design of the building are truly incredible. Unfortunately, the interior of the place looked dirty and depressed, and felt a bit frantic with all the food court vendors shoving their samples in our faces. We spent the most time walking around, eating and looking for coffee in-between movies, and were sad that every store closed at 7pm. . on a Saturday. What? It seems to me that this mall was once something special, but has become a sad after-thought. Come on, Cleveland! read more

Tower City Center 50 Public Square Cleveland, OH 44113 If you ever find yourself in Cleveland, you cant go without visiting the Tower City Center. This Historic land mark used to be know as the Cleveland Union Terminal and signs of its history are everywhere. This unique center is connected to two hotels (Ritz Carlton & Renaissance) a huge casino (Horseshoe), an 11-screen movie theater, 100 shops, 6 restaurants, and Cleveland's mass transit system. (RTA). They also have connected walkways to Progressive Field, and Quicken Loans Arena. The Skylight Concourse is definitely something to see; this four story (+) tall atrium overlooks the Cuyahoga river hosting a food court and cinema. Here you can grab some stir-fried veggies at Sakkio Japan, Bourbon Chicken at Kelly's Cajun Grill, or just a warm pretzel from Auntie Anne's while enjoying the scenery of downtown Cleveland and Ohio City. The holidays at Cleveland City Center is truly a sight to see. In December they have a 40ft tall Christmas tree with larger than life hanging mechanical ornaments, Gingerbread village, and the best thing ever, the Twigbee Shop! Here you can bring kids under 12 with their shopping list for parents, grandparents, siblings, aunts, and uncles and a volunteer helps the little ones buy gifts under $10 that are pre-wrapped. Besides all the cool shops, you can truly just get lost in this place and enjoy the sights and sounds. Eat, drink, shop, eat, drink, shop... How can you go wrong with that. If all else fails, go blow your shopping money at the casino. One of my favorite amenities at City Center is the subway. Cleveland's RTA rumbles below the center giving you the feel a bustling metropolis. Here you can jump the sub and go pretty much anywhere you want in the city, and the mall resembles an oldtyme train station. Just the architecture alone draws me in, I can spend an entire day meandering the halls, people watching, sipping coffee and munching on some delicious treats. Tower City Center is a safe, clean, and fun place to take the kids, watch a movie, or blow your paycheck, just remember to get your parking ticket validated. read more

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