A poor excuse for a business. I've called towne on many occasions and honestly because it's the easiest to remember TT. Easy. Getting a cab? Not so easy. On special occasions the last thing you want to do is be late and frankly, lied too. I'd rather be told "hey listen we are really busy tonight, it's gonna be a half hour." Instead of "Taxi? Yeah, 5 minutes" every time I call! This must be a business model to take everyone that calls. I have no idea what's going on over there because I have only had one show up once, even after repeated calls. Very frustrating to be left high and dry. Do yourself a favor and download uber, lift, or call riverfront taxi. I'm not sure how much longer these guys are going to be around. read more

Towne Taxi - Taxis Near Me - Cincinnati, Ohio

Some of the reviews here are filtered, but seem legitimate.. I was provided this number by At Your Service when they couldn't accommodate my request for a pick up tomorrow morning. The person who picked up was extremely unprofessional; they don't ask for your number.. only your first name for their records. They also gave me attitude when I asked to make sure they knew where specifically to pick me up, stating defiantly that they knew where it was because they had the address, even though it was an apartment complex with several apartments. Overall, it was a reflection of a very poor, unprofessional, and unfriendly service.. I didn't want to go to bed at night worried that they'd be late provided other reviews and my own experience, especially when being on time is so crucial, so I ended up cancelling my reservation and looking elsewhere. read more

I wish I could give less than 1 star. I'm a business owner and I used this taxi service tonight and the driver and despatcher was rude!!!! The driver act like he couldn't use GPS to find the location but I've used this service before. I just had a baby 2 days ago and had to meet him at the gate. I'm usually a Big Tipper but Towne Taxi won't see another dime of my money Next time ill request Uber even tho of prefer to support taxis read more

Worst company ever. Poor old lady at my work waited for a cab for AN HOUR and the employees who answered were so extremely rude on the phone. The cab finally got there after an hour and called the old lady who simply couldn't understand what he was saying so they hung up and I watched them drive away. I had to drive the sick elderly lady home because of them. Disgusting company. read more

Travelling around the world since 10 years, but Towne Taxi is the worst Taxi service i´ve ever had in my life... Experience 1: Made a online reservation, Taxi was 40 minutes too late. Experience 2: Did the mistake to made online reservation for 2nd time. Taxi was 50 minutes too late. In both cases i called the office. The ladies were just rude, told me Taxi is on the way. No excuses from the office, no excuses from the drivers. Never, never again! read more

The drivers were rude and the car's were disgusting. Don't use this company if you can help it!!!!

I used to call Towne Taxi all the time. I will no longer be calling them after last night. The driver smelled so foul, like body odor.times ten. It was like something out of.an old Seinfeld episode. I felt as though I was.choking the whole ride. His back windows no longer working sealed the fact that I will never use their services again. If you are in the service industry there is no reason that your body should smell so terrible. read more

I can't believe they are still in business because it certainly seems like they don't want to be. My advice: don't ever, EVER use this service. read more

DO NOT USE!!! I scheduled a pick up an hour and a half early and still missed my flight! Terrible company.

Horrible service. I am a cosmetologist and one of my clients is deaf and blind, and this taxi service dropped him off a building away knowing he had a handicap, one of our students had to go assist this man an walk him all the way to our building, had our students not been there he would have fallen. That happened maybe a month ago, now today same client same taxi service had this man waiting an hour and a half to get a ride home, again the driver did not come to the right building, after I had given him the address to our building. Next time I will be calling another taxi service. read more

Regina was a doll, very kind to my 9 year old and communicated well about logistics. I had called 3 other companies for a ride the next day because she wasn't available and they wanted to charge me twice the amount. I called back to Towne Taxi and they immediately found me a driver at a good price read more

Had to make it to a 6:30 wedding - wanted to take a taxi since we would be drinking that evening. We called Towne at 5:39 to see how soon they could be at our place, and they said no more than 20 minutes. At 6:05 we call back and they say it will be another half hour. By then it was too late to get a taxi and so we drove. We were late to the event, got a taxi home, and had to rearrange our schedules the next day to go pick up our second car. People depend on you and you can really screw up their plans by being so worthless. The last time I used these people, the guy asked what way to turn out of my parking lot - I meant right but said left, and then he turned left and immediately asked me why we would be going that way - I said I'm sorry, I meant right i misspoke but what's done it done. I was in the front seat and three friends were in the back. The man drove us downtown and we got caught in traffic on Walnut. The entire drive downtown he was pissed and going on to me about how this is not the way he would have gone, and that my "way" basically was screwing everything up for him. I went off on him about the fact that he ASKED me which way to go, when he knew where he was going, and then yelled at me, the customer, the entire trip about giving the "wrong" answer. At one point several blocks from the destination me and my friends were just so dumbfounded by this guy we asked him to stop and got out and walked quite a ways. Of course, I was never going to use Towne again after that ridiculous debacle, but then when the wedding came around my husband just called them without remembering what had happened to me. Long story short, they are ABSOLUTELY TERRIBLE!!! I hope Uber and Lyft and whoever else is semi decent drive this company into the ground. read more

HORRIBLE! Gave me a confirmation I was good to go, never showed up. WHen I called... "we don't have a.... oh wait... there it is" When I asked when they could get to me, they responded with "probably not for a while, I don't even know." Are you serious? Stay away from these guys! read more

I called Towne to check on the status of a cab we called for a 95 year old man, I had to call 3 times before anyone picked up. When she did pick up she answered very rudely like I was bothering her, she was extremely short with me and when I asked where the cab was she said "it's close." Then hung up on me. I called back 4 more times and no one answered. Rude, Rude Rude. read more

Total clown show. Horrible and unreliable. Called the day before for a 6:00am pickup. At 6:20, I called them and they said they didn't have any drivers in my area! Um... shouldn't you have dispatched a driver to my area before 6:00am? Finally showed up at 7:15 and I had to sprint through the airport to make my flight as they were closing the door. Never again. read more

Took me the loooooooog way to the airport. Racked up a $55.80 fare from DT Cincinnati. Uber was $25.14 for the same trip. Glad I wasn't running late. read more

At first this company was terrific. Rates low and reasonable, always seemed to be available and on time. Now, I can't get one to get here on time to save my life. Relying on them has caused me to miss, or be late for, work 4 straight times. I have given them plenty of time ahead of my work schedule and they just don't give a darn. Total disappointment now. Won't use them EVER again. read more

Apparently out of business. I've been calling during day and evening hours this week to reserve a few upcoming rides and the phone just rings until it disconnects. Not sure why the phone still is connected or maybe they don't need the business. I used to use and recommend them. read more

Garbage. Scheduled them to come an hour before I needed to be picked up and now it's forty minutes after. I called a different cab company, these guys and their families need to be tortured and brutalized slowly until they die a horrific death. I'd like to open up every one of their workers with my knife and pour alcohol in their wounds. After that I'll pull their teeth one by one and then I'll cut out their tongues. I want to rip off their eyelids and chop off their fingers. When all of this is said and done I will submerge them in boiling water where they will spend the rest of there short and miserable lives. read more

Despite being a frequent customer, I have had nothing but problems lately. They only have one person answering the phone so when you call they take a long time to answer, unless you get a busy signal. Tonight I called at 7:30 PM to order a cab for 9. It's 9:40 and they're still not here. I'm going to look for a new cab company and you should too. read more

This is the WORST taxi service I have ever used. I used them twice thinking maybe it was just the one time bad experience, but they did not improve on a second try either. My first time the cab was a good 40 min late, while I was running late to catch a bus out of town. The second time, I waited at night at a bus stop a good 20 min before calling again to confirm if they were picking me up and the taxi driver didn't even know where this VERY popular and busy bus stop was. The lady on the phone even yelled at me when I asked for another cab to pick me up. It was a horrible experience and I ended up googling another service to pick me up since I had been standing there for 30 min waiting in the middle of the night! They never showed up nor did they call to tell me that they wouldn't be coming. Don't use this cab service. read more

When I called Towne Taxi, I was looking around for a taxi company that specifically serviced the Beechmont Avenue area. I was also looking for someone that took credit cards. The man on the phone assured me that they no question did both. I was happy at this point, because they were exactly what I was looking for. I had a quick reality check when a "10-15 wait" for the taxi to show up turned into over 1 hour. At one point the taxi driver called me, had no idea where I was (even though I gave a specific address), and hung up on me before I could describe to him how to get there. I waited another ten minutes - in the cold - and had to flag him down in the middle of the street. Upon getting in the taxi, he had no idea where my departure point was, and was openly upset about "having to come all the way out here". Wait, didn't they say they serviced this area? Yes, they did. The worse part, however, was that when I got to my my departure point, the cab driver refused to call in my credit card (said it would take too long), and forced me to go to an ATM to get him cash instead. Mind you, not only didn't I have to go to an ATM that wasn't my bank, but I had to go inside a grocery store, get change, and finally get back to my destination. A five minute car ride turned into an hour and a half, and I was forced to pay for the miles to the ATM machine and back, even though I did not want to go there in the first place. As you can imagine, I was furious, and later called them back to complain, and got no sympathy. This is an absolutely horrible company that honestly, shouldn't even think about being in business. They make me never want to use a taxi again. Next time, I'll walk. read more

I wish I could give no stars. Towne Taxi is absolutely atrocious, but, here's the story so you can decide for yourself. Couple, Saturday Night, little after midnight at the University Kroger's [Nested between a nice variety of bars] We call Towne Taxi and wait on a call que for fifteen minutes- this we feel is excusable, it's Saturday night and even though most students have gone home you still have some around living it up- this wait was survivable. The woman on the line gets our location, and where we're going and tells us it will be 10 minutes, hangs up. We joke around, knowing Towne's reputation "If they say 10 it's going to be 20", and hang out inside the Krogers waiting. 10 minutes pass. 20 minutes. 30 minutes and we're a bit antsy, the Krogers closes at 1am on Saturdays so we go outside to get out of the way of (Of the incredibly kind- no sarcasm!) janitor. 40 minutes pass and we're both getting a bit upset. 50 minutes and the Kroger closes. After 50 minutes of waiting we call back, ask where our cab it. The dispatcher never put us in- we ask how long it'll be, we get hung up on **Mind you, standing outside of Krogers we see at least 1 towne taxi pass us on the hill. UC Off campus security shows up on their nightly run, incredibly nice group- kept us company a bit, and we all chatted. 15 more minutes and our cab shows up. Move towards the cab and the driver rolls down his window, "Hey- do me a favor" and asks us to throw away his garbage... We load the trunk on our own (Cart full of groceries, mostly 12-packs) while he chills in the car, not bothering to help. Asks where we're going- we tell him, and before beginning to pull away starts the meter [Most cabbies we've gotten from Krogers start their meter once outside the parking lot- which, we always appreciate and tip for.] Our trip isn't too far, at the bottom of a hill about five blocks away. He's going slow until a call comes over the radio, "Have a real good one in Clifton" to which he instantly starts shouting his number over the radio to get. Asks us directions for where we're going, we begin to give them and he cuts us off- yelling his car number into the radio again... We are -NEVER- going with Towne Taxi again, we've been disappointed every time and this was the final straw. He didn't even help us unpack, and his trunk light was out we had to go fishing just to make sure we had all of our bags... Our recommendation: Avoid Towne Taxi, if you get a good driver ask for their name and number and put it in your phone. read more

One of the worst companies in the area. I work front desk at a hotel and have had nothing but problems with these people. Evidently the phone needs to ring 10 to 15 times before anybody will answer it, and when they do, everybody is always terribly rude. On one occasion, I was told that they can't send anybody to our location, because they don't know where Blue Ash is. (Here is a hint, its 2 neighborhoods over from where you're at). Just today a guest of ours called them for a taxi to take them to the airport. I called on his behalf a half hour later. Even though I saw him make the call, they stated that nobody had called them at all, and it would take them an hour to send somebody there. I'm not sure what their business model is, but it needs some revisions. read more

Consistently late, even for pick up scheduled for hours in advance. As noted in other reviews, "be there in five" is the company line and has no bearing in reality. The last (and I do mean last) time I called them, the driver called me long after they should have arrived and told me they would be even later. I told them to forget it because I had already missed my appointment. The driver then unceremoniously hung up on me. Unprofessional and unreliable. read more

Used twice for Amtrak late-night arrivals. Called night before to reserve, "sure, we'll be there." First time, they were there for the 3:30 am pickup, no problem. Second time, no-show for 6 am reservation; called 6:15 "be there in 5 minutes", never showed. Then stopped answering phone. Almost missed greyhound because they didn't show. West side taxi bailed us out. read more

Worse cab ever! 25 cent for ever 1/5 mile. We went from mt Washington to nku and it cost us 30+ bucks. Would never recommend this company to anyone. The driver did not know his way and milked ever cent. It was ridiculous. Avoid this company as much as possible unless it is your last resort. read more

No star for this worst taxi service. Rude drivers, unclean, smelly cars. They arrive at least 1 hour late from the time of pickup. Please don't use this service. read more

Pathetic customer service. Our company regularly uses Towne Taxi to pick up some of our external employees. The dispatch is rude and they are consistently late, leading to late night calls for our on-call employees. I wouldn't let these bums pick up my dry-cleaning. Stay away. read more

I am giving the drivers 3 stars, but the dispatcher was rude, hung up on me and was condescending and speaking to me as if I were a child. I called back to speak to a supervisor but she refused to allow me to do so.Terrible service!! read more

Well, I needed three separate taxis over a two day period. All three taxis were on time and the drivers were very polite. I have used them in the past and I have not been disappointed with their service. Thanks for your on time pickups and personable service. Anderson area. read more

Man this has to be the worst taxi company around!! I have been using them lately due to my car being down, and everytime its a problem. Today was my last day ever contacting them for anything. I called last night and ahead of time to have a service for 4:00 pm today, i called at 3:50 to make sure everything was still ok and that my taxi would be here and the guy said yes. I waited til 4:05 to check and he finally tells me they are still gettin someone to come to my area and that he didnt realize it was so close to 4. He also said that they would call when they find someone. Its going on 4:45 but still no call!! This has happened numerous times. I font understand what the hell id so hard about being upfront and saying we are busy so we might be late or what ever the case maybe instead of always lying and saying they will be here at the certain time, but never is actually in route and it takes for you to call to find that out. Horrible excuse for a taxi company, they need a whole new managment takeover asap!! I could run that company the right way myself!! read more

Gee, I wonder how I can show this LOYAL customer that I appreciate the business that he's given this company for the past 7 years????? How about this...I have an apartment in E. Walnut Hills. For the past 7 years, I have literally used NO ONE but Towne Taxi. Well, this particular weekend my mother had fallen, and I was out at her house in the suburbs. My brother had run her out to the doctor because her pain kept getting worse and worse. OK, enough of the small talk. Being a loyal customer, I called Towne Taxi and asked them if they had a cab anywhere out in the suburbs where I was at to quickly run me to the store and back. I was told "Sure, I've got one out near you. I'll have them there in about 20 minutes". HAH!!! An hour and 15 min. later, I was still waiting, and not only that, COULDN'T GET AN ANSWER AT TOWNE TAXI!!! When I called to complain, and told them that I had called another taxi company, and that they were pulling in my mother's driveway 10 minutes after I called, SHE HUNG UP ON ME WHILE I WAS TALKING!!! I'll NEVER use this company again, and that's unfortunate, because my trips are usually short (to the grocery, etc.) and I tip VERY well. Some thanks after 7 years of loyalty! I live 7 minutes from Downtown...I can use any taxi company that I want, and use them conveniently. Towne Taxi will NEVER be getting another call from me, nor from anyone else in my high-rise!!! read more