This Toys R Us is pretty old and it shows. Various fixtures are damaged and haven't been repaired.
Perhaps this issue would be resolved if there were more staff. Every time I've been here there have been about 5 staff available. Service can be painfully slow. Sometimes there is no one on customer services and you have to grab a random member of staff's attention.
I can only speak for the women's toilets but they are consistantly filthy. One toilet was full of black gunk today when I visited. I should probably pop next door and get some bleach from M&S before I visit again.
Overall there's a wide selection of toys and you're most likely going to find what you need. I was surprised at the lack of Jurassic World merchandise though as The Entertainer already has some in. read more