I have had a terrible experience with a new pontoon boat that I purchased in 2018 from the Bass Pro Shops in Council Bluffs, Iowa. I wish I would have bought a different boat from someone else but I settled on a Tracker due to the warranty. After 2 seasons on a sand bottom lake, one of the logs started taking on water. I trailered the boat 3.5 hours to the service center and waited a week to have it repaired. When I went to pick it up, the weld they did to repair it looked horrible, but the service manager assured me it would be fine. I trailered the boat back 3.5 hours and the first trip out it was taking on water from the exact same spot. Instead of driving 3.5 hours to have another terrible weld done, I took it to a local welder who cleaned up their weld and fixed the leak, which I paid for. A couple of weeks later, the other log began taking on water so I once again paid to have it repaired. A week or so after that, I was on the boat fishing and noticed the motor was sitting very low in the water and the fuel tank was submerged, sure enough both of the logs were taking on water in a different spot than already repaired. I once again paid to have the leaks fixed and after taking the boat out the next time, it was not running well at all. I took it to the local Mercury Authorized repair shop and they diagnosed it as water in the fuel due to the tank being submerged. I paid them to drain the fuel and tank and change the fuel filters. That fixed the problem, but a couple of weeks later there was once again water in both of the logs and I was unable to determine where it was coming in. I called Tracker and was told I needed to take it to a service shop, this was in August of 2020 and I have not been able to use the boat since. In October I took the boat into the service center and did not hear from them until December when they told me they would weld it to correct the issues. I refused that as it had been welded 5 times already and there is obviously a bigger issue. They agreed to replace the logs. It is now May and they still have the boat and are unable to provide me with a date as to when I will have it back. I have 4 batteries on the boat, 1 starting and 3 for the trolling motor and the boat has been sitting outside for 7 months, some of the time uncovered. I have brought this up and they do not seem to care. The only thing I get from them is "we're sorry and we'll let you know when it's done". The entire 2020 season I fought with and paid for multiple issues on a 3 year old boat with a warranty. For 10 months I have been unable to use the boat and for 7 months it has been sitting outside not plugged in. If I could do it over I would have never bought a boat from them and I would highly recommend that no one does. I have called customer service and they refer me back to the store, clearly noone cares about the $30k+ I spent on a brand new boat. read more

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