amazing pet store! they do so many events and support you as a pet owner in many many ways…read more they are family owned and are the least expensive of the pet stores in town. a great way to support the local community while caring for all your pets.

Went to store on Sunday 4/16/2023 and they had 2 surrendered gold fish. The staff told me they…read morecouldn't sell for a few days. So I ask them to hold them for us. They said sure. Went back today when they could sell them and one was sold yesterday. When I said they were suppose to be on hold for me. All that was left was the Black Moor fish. So I said I would take that one than. Even thou I was suppose to get both. The employee was trying to put the black moor in the bag when the fish missed the bag fell to the floor & they eye fell out after hitting the floor. I offered to help him put the fish in the bag before this all happened. Normally they are good with fish with us. But Not this time.

Great store and always terrific customer service. Employees are focused on helping customers. So…read moresurprised to see negative reviews as the employees are the reason I shop this store rather than order online. I have been coming here since they opened and every visit has been A+

I came in to visit from NYC and brought my small dogs in for a quick treat. An employee by the name…read more"Melvin" was extremely rude to me when I tried asking for assistance with pricing. I was turned off and left the store. Petco was much nicer to me and treated me with kindness. I wouldn't return because of this certain employee... maybe working a job without being around people would be a better fit for him!

We recently had my dog groomed and washed at Petco, in Pittsfield. Everyone was extremely nice…read more My dog seemed to enjoy himself as well. They did a great job with him. He smells great & I would recommend :) AB

I was trying to buy a mouse, and I had to be 18, but my mother was on the phone giving me…read morepermission. Lost revenue tonight! This really disappointing as the mouse was stuck on its water bottle. I also clearly bonded with it, and might not find it again. straight to petsmart tomorrow.

My dog LOVE any and all the flavors they offer, but their absolute favorites are the Beef & Bacon…read moreand the Peanut Butter Cookies! Made with all natural ingredients, no extra unnecessary additives and made locally in small batches!

Absolutely wonderful customer service and delicious treats that my dogs LOVE. So many choices! Good…read morequality ingredients.

Very helpful local pet store! I like to shop locally and they carry my ShihTzu's food at a price…read morethat matches any on-line site. Also great staff!

Chez Pet is like the name implies...a pet store that caters to wealthy pet owners. But hey, why…read moreshould they not be on the bandwagon like almost all the other businesses in Great Barrington? What they do have is a vast supply of pet food and supplies of all kinds, and the good nutrional kind, not like Ol' Roy at Walmart. They also have doggie clothing, pet toys, pet houses, automatic litter boxes, medicines, holistic tonics for your pooch or puss...you get the idea. They are very helpful and will entertain any questions and give you good advice. When I was desperate to keep one of our 2 week old kittens alive when he was trying his best to die, they had kitten bottles and formula and told me how to go about taking care of him. I am happy to report that Bob or "Wobbler" as we refer to him since he is a bit crooked from the whole ordeal but it just makes him more endearing, is still alive. Sure, it took 24 hours of me sitting with him and force feeding him every hour to do it. Yes, I had to keep putting him in with his Mama and his litter makes when she kept removing him and leaving him on the floor to die. But Mama and the boys finally took him back in when he got enough of his strength back and it was all worth it if you ask me... Its good to know that in an area like Great Barrington where nothing is "close" to get to, there was a place right nearby that had what I needed to save my kittens life.

Best pet place around!!! Great selection of products and services. Owner is a great…read moreconversationalist with an eclectic taste in music that's always spinning on vinyl. Highly recommended

The beloved Goldendoodle needed a bath, and I wasn't sure what to do; if I were home in Boston, I…read morewould head to our old standby (Laundromutt & BYOD, in case you are in Boston) but I was in the Berkshires, so what is a girl to do with her dirty Doodle??? I looked on Yelp, and couldn't find anything. Did a Google search and found Meow & Growl and saw the two tubs on their website, Took the pup for a quick last run through October Mt. (if you're going to make the dog get a bath, at least let them get really dirty first!!) and then into the shop for a bath. Adorable shop loaded with GOOD food for your four-pawed friend, gifts, cards, etc and a good selection of shampoo and conditioner for your dog's bath. You can blow dry your pal right in the tub as well, and leave with a fresh-smelling dog. Woof.

my visit was great. Anastasia was helpful and patient. she made me feel valued. good selection too.read more

Store Manager Zac at the Wolf Road branch was outstandingly helpful. I've been shopping here for…read moreyears and the service is always to notch. Their "Welcome Adoption Bundle" program is outstanding.

They shipped what I ordered accurately & quickly. They use…read moreShopify for their credit card processing. I have zero experience with Shopify except to know that they build websites for small businesses which includes credit card services. I have never bought from a Shopify company until 1 week earlier. I never trust unknown vendors with my credit card data so checked out as a guest. I had no KNOWN problem with the first company (until now). Checking out with Whole Life Pet ALL OF MY DATA PRE-POPULATED INCLUDING MY CARD INFO. This upset me. At the time I wasn't aware the problem was Shopify so tried to reach the cat food people. Maybe they were closed. Since I was mad that my sensitive data was retained, I may have left multiple messages at several locations. I felt time was important. Keep in mind that Shopify is their chosen vendor therefore it is Whole Life Pet. I received a phone call after the weekend from a call Verizon labeled as Potential Spam at 6:30AM Monday. It woke me. Jenny left me a voice mail message. She said that they do not save card data. That's when I decided it was Shopify. She was rude saying I threatened them. I never said more than that I would leave a bad review if the call was not returned. I immediately called back & asked for Jenny. I was told by another rude woman that Jenny was not available. Woman 2 then repeated that I had threatened them & they will turn me into the "authorities" if I called again.. She also said they do not retain card data. She also said I did not know what I was doing. My mouth was open to say "then it was your credit card provider" but she hung up on me. I called back & the call went to vm. I said "Please do call the authorities". I also tried to contact Shopify. They hide their photo number. I left a chat message during business hours. They replied by email the next morning. They said that they DO retain card data. I was confused on the cat food products so decided to order a sampler. It includes 2 bags of dehydrated food & 3 bags of treats. I didn't pay attention to what is in the package or I would have ordered just the dehydrated food. We have 3 cats. 2 ate their treats & 1 did not. Except Salmon & Chicken flavors that all really liked. Only one of our 3 cats would eat the food.

From the owner: Tell us what makes your business uniqueread more

This is a really great store for all of your pets needs. I've been buying dog food and dog treats…read morehere for years. Now we have a new puppy and I think I am there just about every day. Although we've had lots of dogs, it's been 15-1/2 years since we have had a puppy. I'm getting great advice and helpful tips. The choice of food, treats, toys, apparel, etc. is really remarkable. Everything suggested has turned out to be just right. We are lucky to have this well stocked small store here for us. Special orders are available too. Nothing like personalized care from people who know you and care about you and your pet. I recommend this store 100%.

I recently visited this store for the first time to get some pup treats and toys for my parents…read moredogs whom I was taking care of. They have an extensive selection of "good" treats for dogs and cats. When I say good, I mean that they are real, full if good stuff for them, not at all like the stuff you get at petco. So with that being said, the stuff is a little more pricey, but that's the way it goes, when you want the best for your fur friends. They had these mini salmon cakes that the dogs absolutely loved. On the other hand the 'freeze dried mussels' didn't go over so well. They do have a bunch of this 'No-Hide' rawhide chews, those are great since rawhide is very hard to digest. Another favorite was the beef cheeks coated in peanut butter. They also had a great assortment of toys starting with plushies all the way to the 99.9% indestructible toys(they say they are 100%, but I know a dog that finds the flaw every time). This store is a must for dog and kitty lovers, easily visible on Stockbridge Rd/Route 7, right next door to the fire dept.

Very helpful and kind owners. They were also very educated and helped us feed our dog appropriate…read morediet options.

Best pet store in Massachusetts. Owner is a wealth of knowledge, store carries only the best…read moreproducts, vetted by the owner. I drive from eastern Massachusetts to shop here.