Despite being the only bank on the island where I live - I am now really considering joining a…read morebetter, larger bank on the mainland. I've found most of the people working here to be unfriendly and often rude, service to be inconsistent, and I get lectured when I make what they consider a large withdrawl, but they refuse to tell me what they consider large and when I need to let them know ahead of time.... Then there is the fact that they are notoriously bad with wire transfers - yet they charge fore redoing a failed transaction - charging over and over again if they make a mistake. How is that OK? They seem to treat some customers as adversaries, rather than as customers. I'll give two starts rather than one, as there is one very nice teller who is new to the band, and is always pleasant to work with.

We recently purchased our first home with The Awesome Nossum Real Estate Group and with that, we…read morewere introduced to Dan Keller and his team. Throughout the whole process, Dan and the entire team were absolutely outstanding to work with! They had us pre-underwritten within just a few short days and once we put in our first (and only!) offer, his entire team was looped in on where we were in the process and what they needed next from us. We were given weekly email updates, had Tuesday phone calls to ensure we had a platform to ask any/all questions and then provided immediate responses/follow up to our emails. On top of outstanding communication, knowledge and follow through, they are also just kind, genuine people! They were so good to us and truly helped us to celebrate that moment that our loan was finalized on the day we were closing on our house. We knew immediately after meeting with Dan that he would be our mortgage broker and I'd recommend his team to any and all looking to finance a mortgage.

I have recently used Dan Keller & his Team for our new home purchase. Throughout the process we…read morewere coached by Dan & His Team every step of the way. I am a mortgage professional myself. But I wanted to go into this experience through the eyes of a new home buyer. The website and videos will help introduce clients to overcome the new experience. From there we had our Mortgage Planning meeting with Dan. I spent a great amount of time to ask questions that would pertain to different scenarios. Each time Dan answered them with knowledge and confidence. After we found our home. Dan's team Jason, Dan D. & Katy were extremely helpful to provide updates and hand holding as we went through some turbulence to a successful closing on time! I would truly recommend everyone to at least contact Dan or his team. The client service experience is definitely worth referring over to my friends!