When I bought my duplex I was living 10 hours away. So I needed a property management company to…read moremanage it for me. Tri Sun seemed very professional. The downstairs unit had a tenant who was inherited. Upstairs was vacant. The guy they found me moved in. Complained about the stairs being too steep and fell down them. There was nothing we could do about the stairs so we offered to break the lease. My other tenant called me and told me he had dogs, woman living with him and none were on the lease agreement except the old man who fell down the stairs. Tenant told me he didn't even look at the unit. His ex wife did and she was obviously just trying to get rid of him. But ended up spending nights there because he was having a hard time taking care of himself. I texted the property manager and he told me he was living alone with no dogs. Tenants were paying rent and everything was going smoothly until the construction manager called me out of the blue about how the main drain line was cracked and clogged without any clean-outs and whole stack needed to get replaced. I'm a plumber myself and could have replaced it myself. But I needed to get time off work. But the manager trying to make it sound as dramatic as possible said "sure it can't wait that long. Your tenant can't flush the toilet were putting him in a hotel at your cost" So I had them take care of it and the plumbing costs over $3000. Hotel was a $200 and they tagged on some caregiver expense. A couple weeks later I saw all these work orders from the downstairs tenant. With work adding up to another few thousand dollars. I then saw a quarterly inspection report. They charged me $200 for the walk in inspection. They do these inspections quarterly each year. There was only one work order for the upstairs unit and was for a broken window. They said they were gonna investigate the situation to see if he intentionally broke the window to charge him for it. Which they didn't do. After spending all this excessive money on them. I decided to check on my property and asked my downstairs tenant why she was putting in so many work orders and she told me they told her too. She said it was all things she could live with because she would rather live without the upgrades than to have her rent raised. And I said rather keep it that way over having to raise her rent and lose her as a tenant getting someone worse. She then told me the tenant upstairs may not even answer the door. Has been putting the trash outside buttbaked in a neighborhood with children around. I knocked on his door got greeted by a very sweet German Shepherd and walked in the unit with him only wearing his underwear and two other dogs shaking from being so scared. Dog urine staines all over the brand new carpet and dog feces everywhere. Beer cans everywhere and according to the downstairs tenants he kept flushing the toilet with it clogged overflowing downstairs into the entrance way destroying the ceiling tiles. They didn't even realize the drain was clogged until she called them. I decided to call them up to tell then the situation and they put in the eviction notice and the old man ended up getting ditched by his ex wife and taken away to some hospital and I never had to go through the court thank God. But however they didn't let me use any of the money in his security deposit to cover the damage. I decided to just move to Ohio. To fire them and move in the upstairs unit to fix it up myself and to eventually buy more properties out here. On the day of termination they showed me a receipt of all that I paid them and it came to a total of $9700 in just a span of about 8 months. Then it costed me about a additional estimate of about $5,000 to clean up the filth and fix the damage from the damage caused by the tenants they found me. Several weekends of my labor. This was a duplex with two units that were livable from day one. They completely destroyed my profit and I still haven't financially recovered and it's been over a year. I also heard one of the owners drives a $80,000 pickup truck.

I apologize for taking so long to update this. My experience with this company was great for years…read moreuntil it became a two-person team instead of just Cynthia. After that, I was told that they evicted a tenant for non-payment. That would be fine if it had been true. My house was supposedly vacant for a long time because I was told they were fixing damages caused by the evicted tenant and making required upgrades before re-renting. I guess they lost track of what they had been telling me. After several months, they charged me for the same repair twice, and then let it slip that the tenant living at my house complained that the repair needed to be done again. WAIT .... WHAT?!? Remember, I had been told my property was not rented, I had not been paid rent for several months, and I was bleeding thousands of dollars in repair costs, yet clearly they had a secret tenant living there. Before this happened, I had accumulated a large credit (I would cash out rarely) and they used all of my credit plus charged me thousands more. Totally unethical!! The company which had been honorable for years was no longer so. As a non-local landlord without a trustworthy property management company, I sold the house in 2019.