I wish we would have had as great of an experience as all the other reviews. I did an Escape Room in Dallas and had a blast and was pleased to see there were some in the valley. I called the phone number on the website bc I had some questions and wanted to talk to someone, but the phone just kept ringing and no one answered. They called back a few min later but the caller ID was just someone's name so I didn't answer. The next day I went to the location in person and walked in, and no one was there. Like the lobby was empty and no one came out or said anything, it was really odd.
I decided to just book a group on their discount day. We all showed up early to our time slot and just waited in the lobby for quite a while before anyone even came out to talk to us. Like, it was empty and they looked closed.
The guy finally got us set up and ran through the rules, but it was very brief and didn't cover a ton. We finally got in the room, and starting solving stuff. I get the theme of the room is like a kidnapped dungeon but it was almost impossible to see anything it was so dark, and once we got into the next room in it there were flashlights but half of them didn't even work, so it was basically impossible to see or do anything. One of the locks basically froze after we put in our first attempt number, and they came over the speaker saying "Yeah it just reset itself, so you might have to wait 10 min for it to fully reset " and basically told us we had to wait out the time bc the lock froze (which wasn't part of the game, just a bad lock). So we lost a ton of time on that, which was super frustrating because it wasn't our fault at all, we literally just had to wait for the actual digital lock mechanism to reset.
We ended up running out of time partially bc we had to wait on the lock, but also bc the clues don't really go in any logical order so you kind of just end up working in circles until something works.On the website it says "the game masters will provide clues if you get stuck, after all we want you to have fun". That didn't happen. We did the Taken room and it was literally just all locks, not many puzzles or other things. And the end when time ran out, we didn't know what was going to happen, we didn't know if we were supposed to just stop, or see how long it would have taken to finish or even which way to exit. The girl working there basically just yelled into the room for us to come back the way we entered, she also basically scolded us for opening one of the props even though there wasn't a "do not touch/move" sticker on it, and it wasn't sealed in any way. It was extremely rude and condescending. On the last thing we were solving as time ran out they basically told us that we weren't supposed to move the certain set of props and that since we did the order of it was messed up now. But again there wasn't a "do not move/touch" sticker on it, and it wasn't sealed or attached or secured in any way (and we also couldn't see bc it was so dark, and the flashlights given to use were dead or dim). Once we made our way out of the room and were scolded by the girl working there, we collected our things and were all but kicked out. She basically just led us back to the lobby and rudely said " have a good night", and closed the door. There was no "congrats" or "nice try" or " come back and try again". There was no group picture taken, no offer to take one, no conversation to schedule another game, nothing. It was really off putting.
I really wish we had a better time, but with the service we got, and the game play experience we had we probably won't be back to give it another try. read more