Pretty disappointed so far...... Asked for a direct flight…read moreto Mexico and was told that there were none. We booked anyway and the next day (searching online) found that there are in fact, Westjet flights going direct to Mexico. We called the agent back and shared the information and was told that the fares were non refundable. The agent looked into it some more and was able to change our flight at a loss of $650. I think with the internet, that we will no longer use the services of a travel agent...! There was no bonus to it and there has been very little in means of service. What did we pay for anyhow.....?