When we arrived at our friends' in Sulphur Springs TX, to mooch dock on their property, our living room slide wouldn't go out and our levelers weren't working properly. Our friend insisted we take our motorhome to Travel Time RV for the repairs because he trusted them to do the job right and at a fair price. He was very WRONG!!! The mechanic, Allen, who worked on our rig has no right calling himself a mechanic. We gave him a laundry list of what needed to be fixed and pretty much everything he touched was worse than before. We gave him a new wiring harness for the slide/levelers and he said it was no good and took the old one out of the trash and put it back. We were charged over $200 for another wiring harness and it was put in so poorly that all of the wires frayed while driving! This is a letter we sent to the dealership: I am writing this to explain what happened with the service we received at your facility. At the insistence of our friend we agreed to bring our RV in to your facility for service. The items that were to be addressed were: the levelers, the front slide, cleaning the ac's and replacing the electric element in the water heater with a new element that we provided. As to the slide, I gave Allen a brand new upper wiring harness to replace one of the 2 that are required. He put it in before replacing the lower harness, and then told me that the new one I gave him was bad. How could he have known it was bad if he didn't replace the other one first. When I said let's get a new one he said no and went to the trash, dug out the old one from the trash and put it in before replacing the second harness. The parts were replaced with reconditioned parts which you now claim come with no warranty. I have spoken with other mechanics and the all say that even reconditioned parts come with some warranty, even if only 30 days! As far as the levelers he did replace one foot and some springs. I gave him a new element for the water heater which he said he replaced. The heater never worked on electric and still only works on propane which is exactly the way it was when we brought it in. He also said that he cleaned both AC's which seem to be fine. We picked up the RV and went back to our friend's and the slides went out and in once. We left and went to our next stop and the levelers and main slide do not work. Also all of my instruments and fans do not work either. In addition, the tire that he had off to work on the wire harnesses was put back but he didn't put both lug nuts on properly that keep the hubcap on. We lost one of those lug nuts while traveling and the other one came loose and we almost lost the the entire hub cap. We have been traveling full time for over 5 years and now hub caps have ever come loose even when driving over rough terrain. The total paid for the work was $3373.97. Before we took it in all the instruments on the dash and one fan worked, now nothing works. The slide worked sometime and now not at all. I had asked Allen to check my rear camera and monitor because it worked most of the time, but not all of the time. He told me that it was hopelessly dead and would not work at all. However, when I returned I pushed the button to see if he was right it went on and works perfectly. This truly makes me doubt that Allen knows what he's doing!!! My RV is in worst shape then when we brought it in and $3373.97 is a lot of money! And we were without our rig for 3 weeks!!! Bottom line I would like to know if anything can be done to make amends for what i'm going through before I let the world know just what I think of the treatment I received at your shop and the lack of quality workmanship. PS: When we arrived at our next destination we asked the park management for a recommendation of a mechanic to come to the park and fix our issues. The mechanic he recommended fixed everything. We needed two rocker switches, that the mechanic claims he replaced, for the slide that cost us $30 total and the mechanic charged us $200 for his time. Jason was efficient, knowledgeable and quite fair in his pricing. We wish we had never gone to Travel Time RV in Sulphur Springs TX and you shouldn't either!!! read more

Had a tire disintegrate and destroy the plastic fender, the cabin wheel well and part of the inner wall of my travel trailer. Took it to Travel Time who ordered parts immediately. But, it took 3 months to get them. Once they got them, it only took a couple weeks to get the work done. Since it was starting to dip into the low 30s at night, they winterized the trailer free of charge. Then they came in about $300 below the estimate. They don't just have a satisfied customer. They've got a loyal customer. read more

We had a horse trailer wiring mishap on a quick trip to TX. We called early on a Saturday morning looking for assistance and the tech got us right in and back on the road. Everyone was SO friendly and helpful and we are beyond grateful for their hospitality and service. read more

We purchased a Jayo 5th wheel in Mar 2023 from Travel Time LLC Paris, TX. The purchasing experience was fine but have had nothing but problems with warranty work. We've had a leak for over a year they can't seem to find and really don't seem to care. Our factory warranty is about to expire so we asked them what we're supposed to do. They told us to call factory. We did just that and the factory told us to take it somewhere else. They are not customer oriented whatsoever. It's one of those places that as soon as they've made the sale and collected your $$ they are done with you. If you purchase an RV there, do not expect any kind of service after. Another word of warning, if you do take your RV to get service work, make sure you empty it as you may not get it back with everything that was in it. read more

Lovely people who care about their residents in the park, amazing selection in the store, well-maintained grounds that are always being improved, as well. Great, knowledgeable service team. read more

HONEST, CARING, AFFORDABLE RV DEALER -- If you're looking for a truly honest dealer who actually cares about you and doesn't BS, this is the place to go. I'd been to several other dealers but never felt right about the deal until I found Travel Time. Not only did they have the exact rig I wanted, but at several thousand dollars less than the others! Carrie, Emily, Chelsea and Alan took amazing care of us through the entire process, from start to finish. Carrie made buying a breeze with her patience and knowledge, and looked after us like we were family. We had to delay picking up our rig because of the hail storm in Austin, but Carrie said it was no problem holding it for us. When we were finally able to come up and get it, traffic delayed us past their closing time. No problem! They took our rig and set it up in their adjacent trailer park and had it all ready for us when we arrived! We were greeted by the park host, spent the night in comfort, and completed our deal the next morning. We did our walk-through and were offered cookies for our wait while they installed the hitch. I literally almost cried with relief, because this is our first RV and we didn't want to be lied to or taken advantage of, but every single person at Travel Time proved themselves to be HONEST. They truly do care about their customers and we left feeling we'd found a new family in Sulphur Springs. I just can't say enough. They are THAT good! read more

The RV my mom rented was dirty. We had to rent because of smoke damage in her house and she had no where to sleep. The mattress was so nasty they couldn't sleep on it. It was hidden when we went to get it by a cover. The underside looked like boos and urine mixed. They had to prepay for a month of rental and we returned it in 2 weeks because of the condition. They gave us a very minimal refund and said they hadn't cleaned it very well to begin with and that they don't clean the mattresses. It's a health hazard. Nasty is an understatement and I'll never rent from them again. read more

Kyle Springer did an absolutely great job to help us with the selection and paperwork. His knowledge and experience made the transaction smooth. Highly Recommend. read more

We were on the road and had numerous issues with our travel trailer that the dealer failed to find and fix after two times and nearly two weeks in the shop. The folks at Travel Time fit us in, found and fixed ALL the unresolved issues and were very reasonable and fair in what they charged. Since we own property in Sulphur Sorings, we will just wait and take the trailer there if there are any future issues. They were very responsive and actually fixed every issue. Highly recommended. read more

I'll start off my saying I've had work done at Travel Time RV,LLC previously, and they were very helpful and professional. That being said, I expected a lot more out of this local business when my mother needed to rent a camper while her home was being restored due to smoke damage. The outside of the RV she rented looks pretty nice, but climb on in to the sleep quarters and find this mattress. I really wanted to question how many people died on this mattress in the RV before they rented it to my mom, but I'm sure they have lost count. It was not only disgusting but complete broke down. They also found toys and other items in the RV, which would lead you to believe it wasn't even cleaned between rentals. She pre-paid for the month, but returned the RV 20 days early due to the utter filth of the camper. The owner only refunded $200 of the over $1,300 she had paid. The lady working in the office even told the owner it was shameful, and that she wouldn't have stayed in there. I'd advise you to not get any services done at this business, if this is how they clean and take care of people. read more

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Travel time RV sulfur Springs Texas friendly people great service site me a lot of money

Run don't walk away from Travel Time RV formerly Camper Dan's in Paris. Horrible service department and office staff. No one can tell you anything about the status of your camper even after 5 weeks keeping it. Nothing got fixed, but I was assured the "part was ordered". Got tired of lies and picked camper up. I won't be back. read more

The folks at Travel Time RV are a great group. They do understand that RV travel can be frustrating at times, especially for newbies like us, and are always ready to help. read more