Working with the Riley's office for my auto insurance has been such a pleasure. Riley and his staff…read morehave been very helpful. Answering all of my questions about my auto and business insurance.

Very friendly staff. So far so good. New to the area and needed to change our home base insurance…read moreneeds after changing states.

Misting, though I haven't met you yet I have worked with your staff. They are wonderful!…read more In a world of business that lacks true customer service, it is refreshing to work with people who are happy and truly want to help you. If they aren't sure about something they tell you that and they get answers and call back as soon as they find out! No long waits or having to call back only to find they haven't even started on your paperwork! Your agency is the best I've worked with in years! As we have several vehicles and show cars, we have many changes and appreciate the efficient and fast service! Kudos to you and your staff. I recommend you to anyone who wants professional but home town service! Thanks Misty!

Holly has been absolutely wonderful. I specifically recommend talking to her if you are looking for…read morelife insurance for your family. She has answered any and all questions I've had about life insurance- and I've had a lot! And she explains things in a way that we can understand and see which plan is best for us. She really does go above and beyond to help others because she truly cares about people. That's just who she is :)

Had Darby South as our insurance agent for a number of years. The last couple of years we have…read morenoticed a dramatic down turn in their customer service. For one thing when you call nobody ever picks up. Then when we leave a message they rarely return your call , and if they do it is always a week or more later. We have taken our insurance needs elsewhere. It is refreshing to call our new agent now and get immediate attention and results.

From the owner: The Darby J South Ins and Fin Svcs, Inc. Missoula State Farm office offers insurance and financial…read moreservices with friendly personal local customer service 24/7. As your local State Farm office, we are committed to providing you with personalized insurance coverage for your auto, home, renters, & life insurance needs, along with personalized financial services. Whether it's providing you with a free auto insurance quote, or assisting you with an insurance claim, we are here to help you 24/7! License #: MT-100102151

Just like the other reviewer, things started rough.... but they never got any better! I always had…read moreissues with my policy and then to top it off, when Scott left, he canceled my payments and my insurance without notifying me. State Farm also didn't notify me, or assign me a new agent. Lucier left my account a total mess and then to top everything off, I found out he had been charging me for a policy he had never sent to the underwriters. There's really no information that you can get out of the State Farm corporate offices, so if your agent stinks, like mine did, you're up poop creek!

Things started out rough with Scotts office, he had a new employee in who screwed up my policies…read moreand then wasnt the best at customer service. Made an appointment with Scott himself, he took care of it all and made good on all promises. We are all good here.

We have been customers of Darcy's for several years for our family and our business. Darcy,…read moreHeather, and the team, have always done a wonderful job taking care of anything we need. These ladies are super friendly and they get things done in a professional and timely manner.

Agent Heather was professional and attentive to our insurance needs. And, she was also very…read morefriendly and courteous! Great agency.

I took the advice of the lizard on the TeeVee and spent 15 minutes comparing insurance…read morerates-actually it took more like three or four hours-and I confirmed what the State Insurance Auditor had to say-the Farmers Insurance Group/State Farm are the most economical insurance on the market by a wide margin. My late mother always used State Farm and never had a problem with a claim-unlike my experience with the deceptively named "Progressive" insurance corporation. During my research I spoke with a number of different Farmer's agents and found them all to be polite, friendly and very helpful-and prompt! Even though I was calling to buy insurance several of the other agents with the big TV names took hours to return my calls and all of them were high pressure tactic over-selling bottom feeders who gave me deceptive information about our mandatory minimum coverage limits. So, if you're insurance company advertises on late night TV you're most likely paying too much! I'm sure Montana isn't the only state where the Insurance Auditor has a comparison chart so I highly recommend checking it out BEFORE calling the little lizard.