For people like me who endlessly research and compare quotes to try to save a few bucks, buying a…read morecar is an absolute nightmare. In my experience, dealing with car salesmen is like trying to make friends with your prison bunk mate who you just met and you play nice with at first but aren't sure whether or not they're going to shank you in your sleep. This was my experience for most dealers as one by one they refused to provide quotes, ghosted me or outright insulted me for daring to take their sh*tty quote and share it with another dealer to see if they were willing to beat said sh*tty quote. But Katharine at Faulkner was like a breath of fresh air compared to the two faced monsters at most of the other dealers. She was kind, genuine, responsive and great to work with through a process that I hated from the moment I reached out to my first dealership. I wish the car buying experience could be what Katharine provided for everyone interested in purchasing a vehicle. I highly recommend Katharine for your saleswoman and encourage anyone who is interested in buying a vehicle to ask for her by name if you want a car buying experience that all dealerships should strive for.

Faulkner Hyundai was one of the highest-rated service centers in Philadelphia, so I had high…read moreexpectations. Anthony, the rep at the service desk, was amazing--very helpful and went above and beyond to meet my needs, from scheduling a Lyft to answering my invoice questions. I visited to get a transmission fluid flush and specifically asked for the timing cover to be inspected for an oil leak, thinking it would be efficient since the timing cover is near where one of the transmission fluids is filled. After a multi-point inspection, they reported the oil pan gasket was leaking, which is on the passenger side, opposite the timing cover located on the driver's side. After waiting five hours, I was told my car wouldn't be ready until the next day, leading me to believe they were fixing the correct leak and changing the transmission fluid. The next day, after picking up my car, I noticed acceleration issues on the drive home. When I checked under the hood, I found oil splattered across the engine bay and the dipstick not inserted properly, causing the mess. While mistakes happen, leaving my car overnight should have been enough time to ensure everything was fixed. Thankfully, I caught it before worse damage occurred. Wanting to double-check, I put the car on a lift and inspected underneath, only to find oil still leaking at a noticeable rate--something that should have been impossible to miss. I took my car to a local mechanic and in 5 minutes it was diagnosed the transmission oil was overfilled and leaking from the top breather cap. I called the dealership four times within two hours of picking up my vehicle that same day, but never got an answer when forwarded to the service department and couldn't leave a voicemail for my service advisor because his mailbox was full. I eventually left a message on the general service mailbox. These calls were made between 2:30 and 3:30, well before closing at 5 p.m. I plan to contact the General Manager, corporate, and the BBB. I'll never have my car serviced at this location again--it was the worst dealership experience I've ever had. I'm taking my vehicle elsewhere to get the timing cover fixed. It's alarming to think Hyundai allows this level of service and how much damage could be done to other vehicles. I documented everything with photos: the oil dipstick not fully inserted by the tech, oil splattered across my engine bay, fresh oil residue still leaking onto the transmission case from the timing cover, and a poorly done gasket on the oil pan. I also have a screenshot of my unanswered calls forwarded to the service department. All of this was recorded within two hours of picking up my car.

I had the best experience working with Walter Winter at Bergey's Ford in Ambler, Pa. He was…read moreprofessional, knowledgeable, and incredibly easy to work with from start to finish. Walter never made me feel pressured at any point in the process and the entire interaction was so positive and easy; it blew my expectations! The entire car-buying experience was smooth, transparent, and stress-free thanks to Walter's dedication. I am so pleased with my new 2024 Ford Bronco and truly felt supported and confident in my purchase. I highly recommend asking for Walter Winter if you're looking for a trustworthy and positive experience when buying a new car. It was so worth the drive from Jersey!

Service Department uses a bait and switch tactic…read more They sell you their maintenance package which includes complementary oil changes and minor work. They then make it impossible to get service, and when you get service, they make the experience awful with outrageous wait times pushing you to Jiffy Lube. The goal is that you purchase their terrible service and use someone else. 5+ hour wait times for scheduled oil changes is part of their strategy in providing terrible promised service pushing me to Jiffy Lube.

They repaired both my and my husband's windshields. I had a…read morehuge branch break my windshield on the passenger side. My husband had a chip that developed into a crack. They fixed both windshields in a timely manner. They did a great job!

Have to give a shout out to York Road Auto Glass for helping me when I saw them working in Keswick…read moretoday! They answered my questions about my windshield trim strip which had come loose. They knew just what to do to fix it. I had been worried about it for awhile and I'm so glad I stopped to ask for help!