On line Trenton Times worked for a short while, then it stopped even though my payments were up to date. I had paid for so many weeks in advance. I had not gotten any valid reasons for the stoppage. The agent I spoke to was very nice, not rude, and he tried to solve this problem. He could not. I have since discontinued business with the Times and looking for a new Not On Line paper. read more

After trying to work things out with them, they have stopped delivery to our home. Be warned that they are retributive in their customer service department and will hold back on home delivery if you complain. They continue to charge which is why I have entered a formal complaint with consumer affairs against them. Poorest customer service ever. read more

Been subscribers for over thirty years, so have seen how this newspaper's decline mirrors the decline in journalism nationally, in content, editing, and most disturbingly, ability to physically deliver a print paper. Last time the newspaper arrived from my carrier was two weeks ago. I call constantly to tell them it didn't come and they say they are extending my subscription for the missed days. But it's not possible to actually talk to or write to the carriers manager. Obviously they are just unable to get sufficient carriers. But if they cared at all about customer service they would just be upfront about the situation and send an apology e-mail and admit staffing issues make it impossible to guarantee daily delivery. I'm one of the dwindling old-fashioned people who enjoy reading a physical paper, even if it's as poor quality as the Times has become. Guess sometime soon I'll just have to cancel the subscription, not that anyone in their management will know or care; they will attribute it to changing tastes in readership. read more

Delivery record could not be worse. Then when you call, the automated system either hangs up on you or tells you the paper is delayed.

If I could give a zero to the Trenton Times, I would. It is better than its competitor, but that is saying NOTHING. The customer service of this newspaper is NONEXISTENT. The publisher does not care about the subscribers or about the quality of the content of this newspaper. Whoever makes editorial determinations is not interested in any kind of investigative journalism. read more

Once city's premier daily, The Times of Trenton has deteriorated to the level once held only by its somewhat tawdry competitor, the Trentonian. While the writing is still on a higher level and it doesn't need to feature scantily dressed girls on page six, the paper has become a shrunken version of what once was a proud local journal. No longer locally published, even the former offices and printing plant have been abandoned and the community involvement that once marked it as a real asset to Trenton have all but disappeared. It's great that New Jersey's Capital can still boast the presence of two daily papers, but the Times can take little pride in the type of newspaper it's become. read more