I am totally speculating here, but I think maybe this is the last resort for terrible employees who have been fired from every other bank in the area for mistreating customers.
If you are considering Tri-County, you may want to consider putting your money under your mattress instead. The customer service here is absolutely abhorrent and they regularly make errors. For example:
I deposited a CASHIERS CHECK into my account. The teller told me that there would be a 2 day hold on the money, which I thought was perfectly acceptable.
48 hours later I look at the poor excuse for an online banking "app" (term used loosely), and see that the money is still not available.
I call customer "service" (again, term used loosely), and ask why the check is not available. The rep tells me that it's an error, and the money is available. She advises me that I can make a withdrawal at the branch.
2 hours later I'm at the branch trying to withdraw less than half the value of the check. I am asked to wait FOREVER and then the Branch Mismanager (yes, you read that correctly), named Dora, came to the window and told me that SHE HERSELF had pulled the check and was going to hold it for another week.
Of course, I wasn't going to accept this, and told her that this was their mistake. She admitted that it was their mistake but still refused to let me make the withdrawal from my CERTIFIED FUNDS deposit.
I then ask them to just give me the check back. Again, Dora The Explorer Of Ways To Tick Off Customers tells me no.
At this point I ask for her supervisor who she tells me is not available. She offered me his card. So, I had to threaten to sit in the drive thru until I reached him.
Magically, he picked up his phone on the first ring. Finally, he approved this withdrawal but advised me that in fact the balance of my CERTIFIED check would be held for another week.
The rude and unprofessional staff at this institution embarrassed me and treated me like a second class citizen.
It shouldn't take this kind of work to make a withdrawal. Additionally, it's not ok to make an error and make the customer suffer. I am now closing my account.
This terrible organization has the typical, old school, "we have your money", condescending attitude. They don't understand that they are a tiny, two branch credit union. Small fish in a big pond for sure. The staff is rude, and very obviously lacks integrity. I certainly can't trust my money with a place like this.
If you need a credit union in the area, I'd recommend one of these:
Diamond
Superior
Citadel
American Heritage
Trumark
Discovery
Anywhere OTHER THAN TRI COUNTY read more
