We used to love this office, but now will never be returning. We always dealt with the Dr. Davis(the male) and he was amazing. His daughter(also Dr. Davis) joined him a few years ago but we hadn't dealt with her until recently. We had our puppy neutered and told them we wanted to bring him home the same day as the surgery unless they would have someone there overnight to be able to monitor him. They said they do not have anyone there overnight, not even after surgeries, ever. I said that was fine, then we wanted him home the same day. If they could not do that, that was ok, we would just have him neutered in a vet that could monitor him overnight or send him home the same day. Then we would continue coming to them for all of our further vet needs. She assured us it would be fine and he would be able to come home the same day, knowing that one of his testicles had not dropped, so it would be more like a spay rather than a neuter with how the surgery was done. We were told to bring him in early and they would do the surgery in the morning so he would be able to come home the same day. We did this. I called 3 1/2 hours later to see how things were going and they had just started his surgery 15 minutes prior. I was a little upset and asked why since that was specifically why we dropped him off early to have it done before then. They said there were emergencies so that put his surgery off. I am an animal lover, so I have no issues taking care of other furbabies as well. I was upset that they didn't call me when his surgery was put off and then I had to find out by calling myself after he had already been cut open. If I had known his surgery had been put off I would have cancelled and then rescheduled because I had to work later that day, leaving my husband to go get him alone with our children(both too small to help with him as he is a 48 lb puppy), where if we both went one could ride next to our puppy ensuring he stayed comfortable and didn't slide around or hurt himself. We work opposite shifts so someone would have been home with him, I just wanted to help get him home before going to work. The female doctor called me after his surgery and asked what my questions were and was told I had questions. I said I actually was upset no one called me when his surgery was put off. I would have rescheduled had I known that and done it for a day I was off of work so this type of thing couldn't be an issue. She said they went ahead with the surgery because she felt "it was in his best interest". It was not an emergency surgery, I don't even HAVE to have him fixed let alone through them. Then she told me he may not be able to come home that evening when I asked what time pick up would be so I could make arrangements. I reminded her this was not our agreement and that will not be ok unless someone will be staying with him overnight to monitor him, especially since they close at 5:30pm and don't open until 8 am. That is an awful long time for him to go without a bathroom break, water, pain meds, and he had already been withheld from food since 10 the night prior as they asked(understandable for surgery of course), but this would now be minimum 34 hours without food(they said not to feed him that night so they obviously would not be feeding him). She backpedaled and said her nor the male doctor never said he would be able to come home that day and claimed I was being unreasonable about other pets emergencies. I reminded her I had no issue with handling the emergencies, I should have been notified when things changed for my pet rather than doing whatever she wanted. She was very rude, lied to me and refused to even apologize(after I repeated why I was upset she gave me a very snooty"I'm sorry that happened to you" which does not count for an apology)I tried calmly to resolve this with her and we could have continued bringing our animals had she resolved this is a professional manner. I had to take off of work to get my puppy home causing me to miss out on pay, NOT something I agreed to and why rescheduling would have been better, but I was not given that choice with MY OWN PUPPY. I understand things come up, I even understand if their policy is that the pets stay overnight after surgery. However she should have been honest with me about that rather than lied to me to keep the surgery from going elsewhere. Now I can't trust her with my animals and strongly suggest no one else does either. She cares more about being right and hiding mistakes than she does the animals. Her attitude will run that place straight into the ground. It's a shame, her father is a nice man and great at his job. read more