Umm as a person who travels a lot, I'm going to assume the lower reviews are from people who are checked into reality. They are a above beyond service company, and when our insurance failed to provide us with a tow they gladly took great care of us. The driver Joey was amazing to my wife, my service dog, and myself, and that's a understatement in my opinion. They arrived fast, they tried several different things to get it back on the road, and they towed us into the dealership and dropped us off at the hotel. And for the low costs at midnight on a Monday night, they're definitely worth using. 10+ stars for their speed, courtesy, and amazing recommendations for a great place to stay. read more

We called AAA to have our vehicle towed. We were told the driver should arrive within the hour. DJ showed up within five minutes and had us at Effingham Tire and Auto within 20 minutes. DJ even took us to a local restaurant since we needed breakfast. Great FAST service by a very personable employee. Thank you DJ and Tri Power. read more

Called for a tow due to an accident the man named "ROY" was beyond rude. We asked him to tow to effingham auto an we get there and they tried to charge $150 to go 6 blocks because the man lied saying it took him an hour to load the car which was NOT true it took him maybe 15 minutes. From now on heartland is who.we will call smh horrible business!!!!! read more

Driver dropped my car off at a dealership for repair left the keys in the car unsecured and with the ignition on. Drained the battery and couldn't diagnose what was wrong with my car for service. Drove my car home and it broke down before I got there. TriPower wouldn't even reimburse for the poor handling of the tow. read more

tire blew off while on I-70. Called them around 3:25am, apparently waking the man up. He said he would call a driver and be there within 35-40 minutes. (I was only 15 miles from Effingham.) I was needing a tire change but didn't want to risk my life in the dark with truckers whizzing by. After waiting 45-50 minutes, no one had shown; called back. Woke him up again, apparently. He said they were on the way (They weren't!!) . Another 40 minutes go by and he called saying they were just now leaving Effingham, that there was a delay. (Seems "delay" means they kept falling back to sleep). It was 25 degrees outside at this time while I'm waiting. I didn't want to keep the engine running, which I'm glad I didn't, as I would have run out of gas waiting so long. Another 30 minutes goes by and they finally show up. (A litte over 2 hours total wait time). He changed my tire, which didn't take too long and billed me $180 ($50 for labor and $125 for mileage (although he didn't put this under 'mileage' on the receipt, he put it under 'towing'? plus $5.25 credit card fee) The driver was nice enough, but waiting around for them while they are actually sleeping pissed me off!!! So much for their 24/7 service they advertise. Note: I noticed after writing this review that Yelp is hiding seven more one star reviews that aren't calculated against TriPower Towing's rating. read more

Called this company via Triple A to unlock keys in my car that had gotten locked in, they made us wait an entire hour (15 minutes past the time frame they were given) no apologies or explanations on why he (Josh) was late and he didnt even talk or acknowledge us. Very unhappy with the horrible costumer service and wish we would have walked across town to a hardware store to just do it ourselves. read more

Absolutely DON'T call this company if you need a tow near Effingham IL. They will RIP YOU OFF!! They charged 222.50 just to pull my college age son's car out of the median on highway 70 in the snow. I called Randy's Towing and they said they had to pull someone out that same day and they charged 41.00. This company is nothing but greed!!!!! If you can't shop around, which my son was in no position to do at the time, just remember Randy's and forget Tri Power. Only 1 star because it won't let me do NONE. read more

Called to have car unlocked. Waited 2 hours and never showed. Called Foremans Towing they were here in 15 minutes.

On May 11th, my blazer overheated at my daughters dress rehearsal, and I had to get a tow truck. I called my husband who told me to call Tri Power. I called them and they were there to get my blazer in about 30 minutes from the time I placed the call. The driver took my payment information and all other information he needed from me, in which I was able to return into the dress rehearsal with my daughter while he put my blazer on the flat bed to tow it away. I did take a pic of the tow truck getting ready to haul the blazer, because it was a story piece for a busy weekend. The tow truck driver did inform me that my blazer would not be towed to the mechanic right away, because he had to take this tow truck back to park it and grab another truck to go help a semi on the interstate. I told him that was fine, and I called my mechanic to inform him of the time frame. My son graduated the following day from high school. I received a phone call from my mechanic while getting to the graduation telling me my blazer was fixed. After we left the high school, my husband got a ride to get the blazer right after graduation because we had a celebration for my son going on, too. It wasn't until that following Wednesday that I drove the blazer again. I took it to the manual car wash. While presoaking the blazer, I noticed that the upper tailgate molding and 3rd tail light were not on my vehicle! I took a picture right then. I called my mechanic and asked him if he noticed anything wrong with my blazer when it arrived to his place. He told me that the rear tailgate trim was not on there. I called Tri Power and was told I would have to talk to the owner, but they had a fire the night before to one of their buildings and the owner was having surgery the next day. I gave my sympathies and told them I understood, and I was instructed to call back the following Tuesday. I called, the owner had been there and left for the day. I called the next day (Wednesday) and the owner was not there, but would be there in just a little bit. I waited and hour and a half and called again, and was told that the owner had left again and that he told him about the situation and that he said they were not responsible for the damage to my vehicle. The owner is avoiding me and my vehicle's damage. I do not recommend them to anyone, as they are going to tell you they are not responsible for your vehicle's damage and avoid you. You should be able to trust the person you are paying to haul your vehicle. I had been more than nice. I had received 2 estimates from 2 businesses in the meantime. I was told that if that piece had come loose beforehand, that it would be completely noticeable by banging on the rear glass. When one looked on the top of my vehicle, he showed me where there were scratches, and it was his guess that a tree limb yanked it off. read more

On dec 24th late at night this happened. We had onstar get us help for a flat the driver showed up and was mad he had to be there. This is where it all started so sad. The driver started cussing saying I hope my f-ing jack works in this f-ing crap and just was a horrible experience ! He then was so mad because he didn't have the right socket with him he started to throw his tools while cussing. I quickly told my son get in the car. I then call onstar back and told them what was going on and they transferred me back to roadside assistance , well by the time I got done with them he had finished. Well we wound up with rounded off lugnuts and one was cracked from the force and he gouged our wheel. This was the worst experience with roadside assistance we ever had in our life . This company by far is a professional place if they hire and keep on staff people like the driver that showed up . I rate this place the worst big fat 0. I put a post on there site and they took it down I was un able to find it. Ofc I didn't figure to ever see them leave it up. Please stay safe and avoid this place. I didn't want to give them a star. But I had to give at least one to post this. read more