Trident is good up until you close, and then they sell your loan and don't answer any questions and frankly, are rude about it. Once your loan is sold, they don't notify you, they don't give you a new contact, and you're just on your own. read more

They were the company which handled closing on a house I sold. Very disorganized. Never sent closing documents till the day of settlement even though we asked for them many times in the days leading up to the day. When my agent got to settlement, they weren't even ready. Was supposed to start 11am. Finally got papers forwarded to me 11:57am. Would have been much smoother to have them 24 hours prior to peruse and fix their mistakes which had to happen on the fly. got the paperwork after 12:45 and there were still missing pages. The buyers agent had to contact Trident to get the proper paperwork. Received that after 3:00pm. My agent said settlement is usually the calmest part of real estate transactions. Not with trident. If you want your blood pressure to spike, use them. Of course on their website there are glowing reviews. Don't be fooled read more

DO NOT GO WITH THIS COMPANY ...in my professional career I have never been part of such poor customer service. Not only did I get the settlement sheet two hours before settlement then I found the payoff was thousands above what I owed...Joan Wildman was no help ...and instead of anyone apologizing they just kept making excuses. No communication, unprofessional staff....trust me do not waste your money on them read more

Horrible, horrible incompetent people work here. The so-called "Settlement Officer" forgot to sign the proceeds check that was being sent to my 82-year old father living in an assisted living community that was in lockdown due to Covid 19. It was already sent a day late, and when asked to replace the invalid check by wiring the funds or simply to deposit the check for him at the bank around the corner, she refused, citing regulations. Are these the same regulations which permit you to send out unsigned checks to people? My father already had to get exceptions made for him to leave his facility in order to go to a notary for the closing, then to go to the bank to deposit the check---the UNSIGNED, not legal-for-tender check---and NOW he's supposed to risk his life further, with risk increasing exponentially daily because someone doesn't do their job right but then cites regulations when it comes to ways to fix it? Pathetic. Keep an eye on these people for every step. They only care about covering their asses or their own incompetence. Their reviews on Google are mostly bogus, padded with fake reviews by people who are affiliated or are employees. Trust the experiences of those who have actually counted on getting professional services from this company. Good luck. read more