I have bought many cars over the past few years from highly reputable and the occasional hold your…read morebreath dealerships. I have gotten fairly good at telling when someone is spinning a story and when someone is being honest. Let's face facts, most dealerships can't get enough inventory from trade-ins, so they rely heavily on auction buys. And with those purchases some of the car's issues are never mentioned to the buyer from the dealership. With that I have purchased cars that "run forever" and a few that never seem to leave the repair shops. The dealerships can't really be accountable for the vehicle they resell unless they uncover and hide issues uncovered post auction. What matters is how the dealership handles disclosure of any issues and how the proactively or reactively handle car issues they sell. At another local dealership in Lebanon (a large one) I bought an explorer only to almost lose my life in it within 30 days when it "blinked out" on I-71. The semi behind me locked up and jack-knifed trying to avoid me. The dealership kept my car over 30 days (yes, they gave me a loaner) but never told me what was wrong with it. They kept saying since an accident was involved they had to wait for Ford legal. I got tired of waiting, traded the car and bought about the same exact thing and it was fine. The note here is that the dealership circled their wagons and refused to work on the car, kept me in the dark until I simply gave up. I was not a onetime buyer from this place; it was my 4th purchase in less than 8 years. But they treated me poorly. They lost my business forever. Subsequently I traded that purchase for a high-end German car from one of those dealerships you wonder about. Turns out that dealership had better morality than the local larger dealership. But after an accident I found it difficult to get in or out of this car because it sat so low. It was painful based on the injury to physically get into or out of. So, I started looking for another SUV. I had not considered a Jeep before. Actually, I hate any Dodge cars I ever bought because the design and engines always seemed inferior. But my brother and a couple of friends all purchased Jeeps, so I started considering them. I met and talked with Jonathan @ Cronin. Explained what I was looking for and that I was in no real timeframe hurry. I had other vehicles I could drive less painful to get in and out of. Jonathan and I kept in touch by text over several weeks and eventually a Jeep showed up in their inventory that would tick off 98% of what I was looking for. I am not your atypical car buyer. I run all kinds of numbers in advance to come up to what I believe is reasonable and have a line in the sand I won't cross. When I arrived Jonathan and I discussed my numbers, and he went for the obligatory chat with his manager. It only took 1 round to come to a consensus. At this point I had not even physically looked at the car because I do my best not to let emotions get in the way. After agreeing to the price, I did the walk around and test drive. There was not one ounce of pressure from Jonathan toward me to buy.buy.buy. Financing literally was a piece of cake and their finance guy Devon, like Jonathan never once tried pressuring me into something I didn't want. By the time I got done with all the docs to sign, Jonathan had the car washed, waxed and gassed up with the plates already on the car. He explained the warranty and help me move things from the car I was trading to the new one. While time will tell if this is one of those cars that likes repair shops or drives forever, that isn't on the dealership. What I can tell you is that Jonathan and Devon made the entire buying experience; something I generally detest; easy and enlightening. I could not recommend these two with any higher degree of satisfaction. If you are looking to talk to a knowledgeable salesperson backed up by a team of professionals like Devon and the prep guys, go to Cronin. Their managers allow them the benefit of their professionalism and don't try to inject themself into the sale. Would I buy from them again even if this one is a lemon, I sure would. Jonathan in now on my speed dial. You can't go wrong, go to Cronin and ask for Jonathan! Kevin G.

Do not buy a used vehicle from this dealership!! I purchased a CERTIFIED vehicle from them only to…read morediscover that is items will not be fixed. I purchased a truck with 38,000 miles and within 3 months, I had to replace bearings, and now a 4x4 drive actuator. They are not even willing to meet half way since I already spend $800 on bearings. They fully and knowingly sold me a vehicle that was defective. Very disappointing!

Great experience with getting parts from Doug and car connection. Has the resources and is a…read morereliable used car dealer.

This truck has a lot problems, which Kenny assured me this truck was excellent! It's not! I hit a…read morespeed bump in a residential neighborhood and something bent under the left front wheel! Now the steering wheel has to be turned 4 inches to the right to go straight! Also first day I drove it it clunks when turned hard both ways! Also tire rubs when turning hard! I wish I'd never got involved with these liars!

First time at Lebanon Dodge, but it won't be the last. Jaden Sayles took great care of us, and he…read moregot us the best deal! Jason in finance was also great to work with. All the way around, this was a great car-buying experience!

I purchased a late model used F150 from Lebanon Ford. The sales department made the purchase…read moreprocess very easy, but that is where the positives stop. The truck was not as described when I bought it. I was told that the truck had been thoroughly inspected, yet, days after the purchase it was obvious that it had not been inspected. I immediately reached out to the sales team, which did correct one of the issues, but since then dealing with Lebanon Ford and their service department has been nothing but a hassle. I have purchased several new vehicles, homes, tractors, boats and much more. Lebanon Ford has been the most frustrating to deal with after the sale. Based on my after the sale experience, I will not be a returning customer or recommend anyone to spend their hard earned money with them. I'm a firm believer that it's not about making mistakes, its about how a company handles the situation after the fact. Lebanon Ford has failed in almost every way in admitting and/or correcting the issues

Michael, Josh and Steve were awesome!…read more I ordered my battery online with a discount. Score! Plus online stated free testing and install. Spoke with Steve to find out if I could come in and make sure they could install. Showed up this morning. Josh tested and showed the levels. Quick install in less than 30 minutes. Michael kept us company and chatted. Props! Appreciate their price and service!

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