Safetied a car for zen autosales that was deemed unfit couple days later…read more Had a hole in the floor rotted flange and fogged head lights a flat spot on the drivers side as well as emission issues Avoid this shop with everything you have

I went to the Bug Shop for the first time today and I will certainly be going back. The owner is…read morevery easy to deal with, honest, extremely knowledgeable and gives you a fair price for repairs. It is a relief for me, a senior on a budget, to find such a great place that is close to my home. I will be back for a oil change when it is time. Thanks very much Karsten!

Jim Walton was a pleasure to interact with. Very professional in his approach and never made…read moreunrealistic promises. The issue I had was a noise coming from the brakes when I first depressed the pedal. A full service on the brakes solved the issue and he also provided a summary of what was done and discussed including a video in the digital report online of an anomaly that was observed I'm very pleased with their thoroughness and the cost was around what was expected for a professional service

I'd taken my car here for years and loved it, then had a few bad experiences during the pandemic --…read moreleft my car for scheduled service that was not followed up on in a timely manner, follow-up work not done, no information given on repair timelines, etc. So since then I have taken my care to the dealership. I thought it might be the pandemic and it might be time to give them another chance. Boy do I regret it. I made an appointment weeks in advance for an early morning and put both online and with the lady on the phone that the a/c was not working -- the air blows but it doesn't get cold. Brought my car in on time. The person at the desk told me they couldn't say when it would be looked at as they "only have two a/c techs." Went for a local appointment and walked by Eccles 2 hours later -- my car was still in the same spot I left it. Went home, called four hours after I'd left my car there for an update as I hadn't heard anything. They hadn't looked at it yet and didn't know "where it is in the lineup." ??? Isn't the point of having a 9:30 appointment that it is in the 9:30 slot? Isn't that what anyone would expect for an appointment anywhere? Would anyone who works at Eccles be ok with this themselves -- dinner reservations, dentists, doctors, haircuts, anything? You show up at 9:30, hang around until 1:30, ask them when you'll be seen and they tell you they don't know where you are in the lineup? No. I told them in that case I would come pick up my car and take it to the dealership. Did so. Got there and got my keys and the lady said, "I'm sorry, I was hoping I could get it looked at today, but we only have two a/c techs." WHY ON EARTH ARE YOU OFFERING A SERVICE THAT YOU CAN'T DO? If you can't do it, don't make us go through the effort of time off work to bring it in only for you to hold the car hostage because you aren't actually able to fill the service that day. How long would it have been sitting in that lot, waiting just for someone to look at it and figure out what's wrong? Never again. Never ever ever taking a car of mine to Eccles ever again.

Went there based on ChatGPT recommendation, to fix an electrical breakdown of the trunk handle's…read morelocking switch in my Chevy Bolt EV 2022. Made an appontment, got a ride to work while my car was there. Got a temporary fix (turns out it was a short in the switch, preventing power to reach other systems) and then they ordered the necessary part in 3 days. Went again and had it replaced, with the attending warranty. Excellent service. Kudos to Madhavi Bhardwaj (Maddy) on the front desk, very patient and collaborative.

I had a great experience at Johnston and Magwood Tires & Auto when I got my winter tires changed…read morelast week. The staff were friendly and professional, and they got the job done efficiently without making me feel rushed. Everything was explained clearly, and the service felt honest and reliable. The only reason I'm giving four stars instead of five is a slightly longer wait than expected, but overall I'm very satisfied and would definitely return for future tire or auto service needs.