Ridiculous experience. I've been trying for months to get prescribed a specific medication that I…read morehad already discussed with the provider. At my first visit, I was told we'd likely be able to move forward by the second appointment. Instead, the process felt unnecessarily dragged out, because I am already full aware of what I have and what I need. By the second visit, I was told it might take "a few more visits," which was both frustrating and vague. He also suggested a bigger "evaluation" which is completely not necessary because again, I already know what's going on from previous life history. There were also serious billing issues. I was clearly told there was a flat fee per visit without insurance and that I needed to pay a set amount upfront for each appointment, which I did. At no point during those visits did they have my insurance information or did I agree to any different than the amount they specified. The only reason they have it now is because my partner later called to schedule a new appointment and provided that information. After the fact, they billed my insurance for those past visits--without my knowledge or consent--and then sent me an additional bill for $50 per visit, totaling $100. I never agreed to have those visits billed through insurance, and it's not fair to retroactively change how those appointments were handled and then charge me more. Communication was also extremely poor. We contacted the office multiple times by phone and text with no response--no returned calls, no replies, and no follow-up about scheduling another appointment. When I finally called again to clarify both the charges and schedule my next appointment (after waiting 2-3 months), the staff said they didn't know what I was referring to. I requested a refund for the unexpected charges, but it was denied. After months of waiting, I still don't have the medication I originally sought, despite clearly communicating my needs from the beginning. Overall, the experience felt disorganized, misleading, and dismissive of patient concerns. Not a good way to build trust or retain patients.

This is by far the worst psychiatric practice I've ever been affiliated with, and I strongly urge…read moreanyone considering them to look elsewhere. I began treatment with My Psychiatrist after an inpatient stay for a severe panic attack and was assigned to Dr. Dean Helseth. From the very first appointment, I felt dismissed and unheard. I explained that my current antidepressant wasn't controlling my anxiety or panic attacks. He told me to "wait 4-8 weeks" and suggested an as-needed antihistamine. When I explained I'd already been on the antidepressant for over a month and it wasn't helping with severe panic attacks like the one that led to the recent hospitalization, he abruptly accused me of seeking benzodiazepines -- something I never mentioned or asked for. I clarified that I wasn't asking for a controlled substance, just something that would help. He offered no alternative and simply refilled my prescription. Over the following months, he continued increasing my antidepressant with no improvement to my anxiety symptoms. He prescribed Buspar even though I'd previously tried it at the maximum dose without success, which worsened my depression and was discontinued. Despite explaining that my anxiety made it nearly impossible to leave the house and do things like work, grocery shop, or take my kids to the park, he kept offering nothing but an antihistamine -- a medication I later found out carries a significantly increased dementia risk with prolonged use. The final straw came when he prescribed a beta-blocker for my anxiety, despite knowing I had a preexisting heart condition. He assured me it was safe, but it triggered rebound tachycardia so severe I nearly fainted every time I stood up. Since leaving this practice, my new psychiatrist has actually listened to my concerns, offered appropriate treatment options, and prescribed a non-benzodiazepine medication that finally manages my anxiety and gave me my life back -- something Dr. Helseth never once mentioned. Regarding my panic attacks, both my new psychiatrist as well as my PCP, also highly recommended low dose alprazolam for my C-PTSD panic attacks to prevent repeat inpatient hospitalizations. They have never once made me feel uncomfortable discussing different options for managing my symptoms the way Dr. Helseth did. Unfortunately, the issues go far beyond Dr. Helseth. The staff at My Psychiatrist are disorganized and incompetent. At one point, I went without medication for a week and a half -- which caused severe reactions like brain zaps -- because my pharmacy never received the refill. Multiple staff members gave me conflicting information -- one claimed she contacted Dr. Helseth, another promised an "urgent" message and a callback, and a third finally admitted no message had been sent at all. I was told "urgent" messages actually take 2-3 days for the providers to respond to and since it was Friday, I wouldn't hear back until the following Tuesday or Wednesday. He also stated no one in the department could help me today, they do not have an answering service, and no provider had availability to see me the following week. They also rescheduled one of my appointments with Dr. Helseth without notifying me -- moving it up by a day but keeping the same time. I received their standard reminder text and assumed it referred to my originally scheduled appointment. Later that day, I got texts saying I missed my appointment. When I called, they admitted the mistake but still charged me and attempted to collect a $50 no-show fee. Lastly, I began therapy with Zachary Katz, but missed a session due to a mandatory work conference, yet they still billed my insurance $150 anyway. I've since called three times and texted their automated line to reschedule -- each time told my request would be forwarded to the therapy department. No one has ever followed up. This practice is negligent, disorganized, and lacks the professionalism and compassion necessary for mental health care. I would never recommend My Psychiatrist to anyone in need of psychiatric support.

I came across this practice when I was looking for a provider in my insurance network. Setting an…read moreappointment was easy, and they communicated well over phone and text. This practice is notable compared to others in South Florida due to their appointment availability, very reasonable wait times, and friendly staff. My experience with Tanisha, Medical Assistant, specifically led me to writing this review. I had an appointment for bloodwork, and she did a flawless job. She was extremely patient with me and gave me all the tips to make the bloodwork go as smooth as possible, as I have a needle phobia. I've also seen Julia Staddon, who is a trusted, knowledgeable Physician Associate. She has good bedside manners, patient when listening to your concerns, and offers clear patient education.

The billing entity is horrible. Just watch out when your claim is denied, do figure out why.read more

I just received a monthly newsletter from horrible, aspen rehab. It seems they are now directing…read moretheir advertising toward seniors. As a senior who had a horrible experience with this profit driven organization, I plead with seniors or anyone who truly needs rehab to please stay away from this place!!!! You are just a dollar sign and not a human in pain. And please, read, read, read what you sign. You will be responsible for what your insurance does not cover. BEWARE!!!!

I have bad knees and after some overpriced PT at another facility, I drove 45 minutes to Aspen…read more Well worth it! The owner was extremely thorough in his evaluation and was easy to communicate with. I'm about a week into the exercises and am feeling a bit better. All of the therapists are kind and patient. The facility is also clean. Highly recommend.

Excellent service, friendly staff and very efficient. I have…read morebeen going there for therapy for 4 weeks and am very pleased with my treatment. I would highly recommend.