Last Winter we moved a Ford minivan from California to Morris, and asked Valu Ford to Winterize the…read morecar. We specifically asked that the battery be replaced. The service department decided everything was already in order as far as winterizing and did not change out the battery. They charged us nothing. When we went to use the car mid-winter, after keeping it in a heated garage, we found that it would not start and the battery would not take a charge. Come Spring we took the car in for a new battery. After replacing the battery they told me the car was good to go, but it never showed up in the lot. Turned out that when they went to move the car they found the power steering was not working. After waiting an hour or so, I got a ride home and left the car. Monday morning they called and said the car was ready to go. I picked up the car and did a few errands around town. By the time I went home the power steering was out again. I called the dealership and left a message indicating that the issue was NOT fixed. 24 hours later I still had not heard back. I called and forced the issue, indicating that this was a dangerous issue they had apparently created. They grudgingly offered to "have one of their techs look at it between other projects if they had time." I brought the car in and have heard nothing since. To my way of thinking this is very poor and very irresponsible service work. If a repair causes a new issue the techs should work on that issue until it is fixed. If an issue creates a dangerous intermittent hazard, such as loss of steering power, the vehicle should not leave the shop. Some day the liability created by this kind of haphazard service work will catch up with the dealership and destroy it financially, leaving a bad taste in everybody's mouth.

Hands down worst experience with a dealership I've had.I brought in my vehicle to fix a broken part…read morethat had been recalled. Its been almost 3 months now and not only has the part not been ordered but my vehicle has not even been pulled into the shop yet to be looked at. After multiple phone calls and visits to the shop all I've recieved from this business is the run around. If I could give a zero star review i would.

They always do great work for a reasonable price. Highly recommend. Definitely get your car fixed…read morehere.

I purchased my dream car from here. I got no more then 54 miles away. I started having problems…read morethey fixed the issue. But when I got my car back it was ticking, miss firing, and having transmission issues ALL of which were not there before. I brought it to my local Chevy dealer today where now I am having to pay for a tear down of the engine DUE to MASSIVE engine problems. This is a horrible dealership and I will NEVER recommend them to anyone. I have owned my car for 8 days and have not gotten to drive it except home.

Second time I've needed rescued by these guys and both times top notch! Being we are trucking…read morecompany there is nothing around but they don't take advantage of you. 1000% recommend of need!

From the owner: Heavy and Light Duty Towing and Recovery. Truck and Auto Repair.read more

I pray you never break down and have to use Dan's Diesels! The time it took to repair my truck was…read moreTERRIBLE (44 DAYS), their quote means nothing, it took 8 days to take the motor apart and provide me a quote of $38,500 for an overhaul. After I put $10K down, the very next day I was told I needed new camshafts which would be an additional $5500 even though they already spent 8 days taking the motor apart. Two weeks later I was told I need a new turbo & actuator adding another $7300, day 40 was told I needed a new air compressor. When it was time to pick up my truck I was told the total was $64k but Kaite was able to negotiate it down to $57k with the owner. POOR CUSTOMER SERVICE, I was consistently lied to about the completion date, had I known it was going to take that long I would have not lived in a hotel for 44 days, but instead went home. I felt stuck, most days the temperature was below 0 degrees and it is a small town with no Uber/Lyft to pop up at the shop daily. The mechanics at the shop do not know how to do an overhaul so my motor was shipped to their Willmar location without my consent extending the completion date. If I knew they were going to charge me more than quoted, I would have never put down the $10k and would have bought a new motor. I called their main shop in Sunburg to speak to the owner Dan, was told he would call me back and I never received a call from him. I was provided with Dan's email so I sent an email with a 2 page attachment that outlined the timeline of events and my experience with his Alexandria location, Dan never called me or returned my email.

I had Dans diesel do a out of frame complete overhaul, Dan said they were using genuine Cummins…read moreparts. 300,000 thousand miles later I've replaced cam shaft (aftermarket) blown head gasket (aftermarket) and now I'm having to replace rod and main bearings. None of the parts Dans diesel used were Genuine Cummins parts like he said they would be. Over priced too. Cost me @35,000 for the overhaul and they could never get it to run right. Low power issues they couldn"t find. They wanted to replace turbo and ECM. I had to tell them NO. ABSOLUTELY NO! Also when doing the overhaul they damaged air horn that was mounted outside the frame rails. When i really got a chance to look at the bill I found that the replacement cheap horn they put back on was charged to me and they charged me an hour of labor to install it! So their screw up cost me $200. My opinion is that they couldn't fix a sandwich. NEVER AGAIN would I take anything to DANS diesel