We had our China visa processed here. While the service fee was on the higher side, their expertise…read moremade the process smooth and reliable. Our visas were ready in a week or two. Highly recommend.

We have been booking our flights through J & V for quite some years now. Lily, who took care of…read moreall our travel arrangements, is awesome! Ernie K.

He helped us with a few bookings. Then he all of sudden ghosted me. I was cordial and polite with…read morehim. Maybe he is allergic to phone calls.

Super helpful and reliable service. I needed a last minute passport renewal; the owner helped me…read moreget a new one within 36 hours. Very nice, very professional.

This travel agency is a scam. Do not use them. They take your money and will not refund you or help…read moreyou when they caused the issue. They bought our flights through the agency and the airlines cancelled the tickets because the agency abuses military discounts and more. Warn everyone you know to not use them.

I was able to save a lot of time using their service to apply for a Travel Visa to China instead of…read moregoing to the China Embassy in San Francisco. They helped me take a photo on the spot for the visa application as well! Excellent service! Convenient location! Reasonable prices!

I called Alice. She told me to email her right away. I did, and she called to tell me my email had…read morebeen blank. I re-emailed my info. I emiled the next day to find out if she'd gotten it. She never responded. This wasted me two days when I could have been searcining for flights. Lame.

I was kinda worried about dealing with this Alice person after reading some of these reviews. But…read moreI'm happy to say that my experience was not theirs at all. I'm so glad I went to see Alice because she went above and beyond for me as I was seeking a last-minute ticket to Saigon. After having seen ticket prices no lower than $1,300 online, Alice found me something for under $1,000! PLUS she stayed an HOUR after closing time. PLUS she called me in the morning BEFORE HER SHOP EVEN OPENED to follow-up on my etickets/Passport as I still had some outstanding issues the night before. If you do go to visit Alice, be prepared to wait a while. She is very busy, but once you have her full attention, she'll work hard for you. And be prepared to take the time to explore various airlines - it takes time to do that in the system she is using, but if you look at a wider range of airlines you can then find the good deals. If you can't wait for Alice to help you, then just go online and pay more for your ticket. :)

I have rarely used a travel agent but when telling a friend ( who travels a lot) about taking a…read moreViking river cruise he urged me to talk to David Peltin at Flair Travel. I contacted David and he booked our trip and solved problems that arose. Our air flights were also done by Viking and David found much better connections than what Viking booked. Also , he fixed our seat assignments when my wife and I were put in different rows . I found him to be knowledgeable, professional and respectful. Will definitely use him again. Terry

I had a great experience with David and Flair Travel. They responded quickly, timely and was very…read moreforthcoming with suggestions. While I decided to not use them for my cruise, I will consider them for other travels. Thanks again!

We got our visas here. Couldn't have been any easier. Only took a few minutes to drop off our…read morepaperwork, then stopped by a few weeks later to pick it up.

On Google it says there is 2 locations, I assure you this is the only one but they just have…read moremultiple numbers. I called several times the day prior to coming here and they aren't keen to picking up. I came here to specifically do a 5 year visa for Vietnam. The lady helping me kept insisting I have it attached to my passport and every single time I told her no (3 times). When it came to paying they ONLY accepted cash. Now the reason for the 1 star is because everywhere charges $70 (US tours in San Jose and the consulate). They wanted $80. When I asked why, Mr. Thanh told me that's how much it is for the paperwork and it's been $80 for "the longest time." I told him I called US tours in San Jose a week ago and they said it was $70. He kept saying it's been $80 for the LONGEST time and even pointed out that everything went up in price like a bowl of pho. I told Mr. Thanh that paperwork and a bowl of pho are two separate things, and when asked how long ago did the price go up since I just called San Jose, and he was unable to tell me. He just diverted and said "it's been more for the longest time and a bowl of pho is expensive now" while looking down and away from me... I don't respect being lied to and I don't respect being ripped off. If you're hungry and you want a bowl of pho just ask, don't make these rude and irrelevant remarks. Save yourself the headache, old school mannerism, and your money and get it done somewhere else. I do not support shady people or a shady business mentality where you can't even look at me as you lie and tell yourself I was born yesterday. My interaction with Mr. Thanh and his wife were all in Vietnamese, so this wasn't a language barrier or miscommunication.

I've been using Boutique Travel for over 10 years, and I can't imagine planning a trip without…read morethem. What keeps me coming back is their ability to create truly bespoke experiences. Ellen has an incredible ability to tailor experiences, which makes each trip feel uniquely mine. She always finds the perfect balance by incorporating culinary, cultural, and art experiences that I love, along with athletic and outdoor activities that keep things active and engaging. It never feels one dimensional. I've used BT's services to book trips to Africa numerous times. Namibia, Botswana, Zimbabwe, and Uganda are just a few examples.. Each destination has offered something completely unique, and Ellen has hit the itineraries right out of the park. Gorilla trekking in Uganda was a once in a lifetime experience, and visiting the Skeleton Coast in Namibia felt like stepping into another world. In Botswana, I was lucky enough to see leopards up close, which is so rare and exciting! I have also vacationed in Tahiti three times, and each time has been magical and different! Most recently, my husband and I just got back from an incredible trip to Rangiroa, and we are already talking about exploring more islands on our next visit. Looking ahead, I am starting to plan a trip to Japan, and I will definitely be working with Boutique Travel again to put together the itinerary. Their attention to detail, creativity, and ability to truly understand what we are looking for makes every trip seamless and unforgettable. Highly recommend!

Ellen has helped us plan multiple trips to Southeast Asia, and most recently Vietnam. We're 2…read moreadults and 2 kids. She is always a pleasure to work with, listens to our wants and needs, and magically makes them happen beyond our expectations. Her contacts worldwide make traveling a breeze...always on time, super friendly, knowledgable, and just great people. Every time her accommodation suggestions are spot on and again, exceed our expectations. She is conscious of our budget that we set out and just consistently delivers with her experience and guidance. This is our 3rd trip with Ellen and we will definitely go to her first for the next one. You should too!

Customer service never exist in their dictionary…read more They made you mail a check, took several weeks to get the ticket. Had to call almost everyday to check on the status. Only recommend it to your enemy.

This is a fraud. Please report to the police. May sold me four tickets and after endless…read morefollow-up she finally sent the the electronic confirmation. I just found out from Cathay that she had refunded the tickets and pocketed the money back in Aug. Now I have to purchase all new tickets.

My son is into cars. One a high performance Honda and two project cars. I just have a truck and a…read moresedan. Good thing we have a Premium AAA Membership. Easy walk-in DMV services. I've also purchased a car battery installed at my home at a reasonable price. Used the Travel Service for Passport renewal and even a good rate for hotels and car rentals. My son has used the long distance towing and the occasional jump start. We for sure have taken full advantage of the membership.

I have been a AAA member for some time now…read more AAA offers many services other than auto insurance and roadside assistance They also offer travel assistance and travel insurance. I have purchased traveling insurance in the recent past when I traveled out of the country and it was the beginning of Covid. Thankfully I did not need to use it however I did have peace of mind knowing the services I had available to me if needed On 10/12/20 I visited the AAA office at The Ridge. I needed to get my vehicle registration renewal (another perk of being a member, they offer some DMV services ) Process was fast and simple. No long lines and good customer service. I was in and out in less than 10 min and now I'm all set till late 2021. Covid guidelines are being enforced. Social distancing and members are cleaning/spraying down in between customers. Thank you

Last year my friend and I decided to ask Isabelle for assistance to organize our trip to the Panama…read moreCanal. Thanks to Isabelle's excellent organizational travel skills we enjoyed an interesting and relaxing week on board of the Star Pride, sailing through the Panama Canal. We had visions of a Norwegian or HAL cruise ship, but Isabelle suggested to take a smaller ship, something we had not thought of. Her advice was excellent. We have been very happy with all of Isabelle's suggestions to put our trip together and I can highly recommend her.

Isabelle asks questions and listens to the answers. Consequently, the trips which she has planned…read morefor me have always met and exceeded expectations. Most recently I returned from a first time visit to SouthAmerica. Prior to this adventure, Isabelle of travel Genie, discussed what we expected and then enriched our experience by booking guides for some events, tickets to others and offered ideas which enriched our experience.All flights and hotel arrangements were what we expected. Thank you Isabellle