1/5 I was extremely disappointed with my experience at this location. The customer service was the biggest issue. Going through the drive-thru, I was asked to practically yell my order from my car because the employee couldn't hear me. Instead of addressing the issue professionally, the interaction felt rude and unnecessarily frustrating. Had the customer service been better, I probably would have given more grace regarding the food. Unfortunately, the food itself was also underwhelming and didn't seem as fresh or well-prepared as I expected. The most frustrating part is that I drove a considerable distance to visit this location. If I hadn't already made the trip, I likely would have left without ordering. Between the poor customer service and disappointing food quality, I left feeling like I wasted both my time and money. I've had better experiences at other Tropical Grille locations, particularly the Haywood Road location. Based on this visit, I can't recommend this location and hope management takes steps to improve both customer service and food quality. read more

Tropical Grille - Mauldin - This is the tip jar outside the window. No wonder is nothing in it. - Cuban Near Me - Mauldin, South Carolina

Went through drive-thru and ordered the roast pork sandwich with no sauce and I specified twice please do not add the spicy sauce. I thought I made myself clear, but they took it upon themselves to add a bunch of hot sauce. Couldn't even finish 1/2 the sandwich because it was way too spicy! I've been to this location before and haven't had an issue. Very disappointed. read more

Fast casual restaurant that's around the corner from the local gym - works well for a post-workout healthy meal. They are willing to sub out rice for cauliflower rice so the menu can be adapted for those who prefer low carb or keto options although the food erred on the salty side and my shrimp bowl had a surprising amount of oil. Recommend the jalapeño sauce for those who like a little heat. read more

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This was one of the best TG experiences I've ever had. The service was amazing and the staff was great. Our portions were generous and I loved the vibe inside. Manager was so friendly and welcoming and it was much appreciated. read more

Tropical Grille - Mauldin - South of the Border Bowl Ig @yelpelitegvl - Cuban Near Me - Mauldin, South Carolina

First time trying this location and I paid for add ons just for them Not to give me, my extra sauce and my add ons in my meal. This location is already in an inconvenient spot. read more

On Friday, 8/15 possibly between 730 and eight at night. My daughter and I went there to get some food and I eat there at least once a week. We waited in line for over 15 minutes to get our food and when we got it..... it was disgusting. I live 3 1/2 miles from there and she had a shrimp bowl which tasted and looked like mush and I had a steak sandwich that I had to pull to eat between soggy bread. The only thing that was good were the plantains and the Yucca fries were just OK. We added the green spicy jalapeño sauce to her food because there was zero taste even with that on there it was just a little spicy that's it. Makes me sad to say this because I've eaten there so many times, but the people that were working that night did not care . I even made mention of it to the girl at the window about why it took so long, because they weren't even busy and she pretty much said oh I didn't notice. Very poor service and very poor food. read more

Just moved to Mauldin from Greenville. Stopped in to get dinner at Tropical Grill in downtown Mauldin. The front of the house staff was too busy taking care of the drive thru to bother to help us "dine in". Extremely rude and unwelcoming. Additionally, the restaurant was extremely hot. The ambient temperature was 80 degrees.....not very appetizing. We will not be back. read more

I'm not sure what happened to this place, but we ordered the family meal and the chicken was different. It used to be grilled chicken, but this was like a marinated chicken almost like you'd get from a Chinese restaurant. It's really salty and just not good. Also the portion sizes have significantly decreased. This used to actually feed my family of 4, but no longer does. They also forgot sauce. Won't be back! read more

Tropical Grille - Mauldin - The 'grilled' chicken which is obviously marinated now and insanely salty. Why change what was such a good thing? - Cuban Near Me - Mauldin, South Carolina

We get take out every now n then. Food always good. Prices not too bad. Quick when we go to drive thru. Person at drive thru always nice. South of the Border Bowl I always get. Always like it. My husband likes a variety of food read more

Food taste amazing, however overtime portion sizes have dwindled extremely while keeping same prices. Sad to see it happen. read more

Tropical Grille - Mauldin - Steak Sandwich - Cuban Near Me - Mauldin, South Carolina

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They used to be great, but it's just gone downhill since the beginning of 2024. The portion sizes decreased and the service is so poor now. Drive through orders take 20-30 minutes regularly. I am ready to move on to other establishments. read more

Today is Monday, May 8, 2023, we had a run errands this morning, and we were looking for a healthy alternative for lunch, I had never eaten at tropical Grill, because I thought it was a smoothie place, but my wife educated me that it was a healthy alternative to good eating. I got the classic bowl with chicken, yellow rice, corn, tomatoes, and it was delicious. My wife got the southwest bowl and hers was equally as good. We will make this a regular stop when we are out and about instead of eating burgers or something else that doesn't appeal to us to be a healthy option. The staff there was helpful funny and patient as we asked questions about their selection even though it was very busy thank you for that we felt like we were important. We will be back. read more

Tropical Grille - Mauldin - Southwest bowl - Cuban Near Me - Mauldin, South Carolina

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They have a great family meal. It's delicious and affordable - chicken, rice, beans, and more for less than $30. It's supposed to be a meal for four, but it would easily feed more. And it's all available very quickly through the drive thru. No need to ore-order or wait for a long time. read more

I've been here several times since this location opened and never had a bad visit. Staff is always friendly and greet you when you walk in. Food is always delicious. My personal favorite is the Classic Chop and add a little cheese. And you gotta get the Jalapeño sauce. read more

Tropical Grille - Mauldin - Classic Chop with cheese and Jalapeño sauce - Cuban Near Me - Mauldin, South Carolina

So for the food portion is definitely a 5. Super delicious and most the staff here is friendly and seems happy to be there. I put a 2 down because of the head managers attitude. We were waiting by the side for our food and talking with his staff since we come in here a lot. And someone made a joke about the Togo boxes saying we are cool with those because they can put more food. The staff laughed but the manager, zack, walked by and rudely said it's the same amount of food, and make mean face and rolled his eyes and then kept making faces while he walked to the register like he was offended that we were even joking. We were clearly joking with his staff as we already paid and were just waiting for our food. He was also not polite when he was ringing us up and had an attitude then. When we asked who he was, they said the head manager which made his behavior even more inappropriate for a head manager. For this they get a 2. Price is cheap. Parking is terrible. There's not a lot and during rush hour it's limited. Food is delicious. I like to get the classic or the picadillo special, which are both delicious. They also have lots of sauces on the table. I usually get the white sauce. read more

I would have given this place a 3.5 if it was possible. So when this place was initially recommended to me I thought it would be more like authentic Cuban street food. It's more like a Cuban inspired Chipotle-esque eatery... but with more options. They have bowls, sandwiches, wraps, and more. I got a chicken bowl with yellow rice and tomatoes. Honestly, I wasn't impressed. When I think of Cuban food, I think of strongggg flavors. Like a flavor bomb. However, both the chicken and rice were incredibly bland. What saved this meal were the sauces. Listen, do yourself a favor and get that guava bbq sauce and the green spicy one. They are amazing together. I would literally buy them by the bottle if they were available. The side of baked sweet plantains were also great, but honestly, for the price we could have had a few more pieces. While we didn't eat inside, I did observe that it was clean and inviting. The staff members were also very friendly. read more

This is the second time I've eaten here . I have to say it was better than the first time. Trying to eat healthier. It's do nice to be able to have healthy choices available. I had the South of the Border (Freshly chopped chicken breast lettuce, tomatoes, guacamole, sour cream, cheddar cheese and Mexican salsa over yellow rice. No salsa for me.) It was delicious. My husband had the Palomilla (Thinly sliced Choice Angus sirloin, served over white rice and sweet plantains) This comes in only the larger size . Everything was fantastic the staff was friendly and nice. The restaurant was reasonably priced. It was clean and a good atmosphere! Family friendly read more

I don't know why it took me so long to try this restaurant. The ability to customize everything and that it's all made to order, I love it. Im on a strict Keto diet, and ordered the beef with cauliflower rice, mushrooms, onions....companion had chicken, with all the things he likes. Everything was outstanding and thank can't wait to go back. read more

Im not sure why anyone would give this restaurant anything but 5 stars. Their food is Consistently delicious. Service is friendly and the place is clean. Prices and portions are great roo. The only bad part about this location is the very little parking but the drive thru is very convenient. This place can be great for those on keto is you do lettuce instead of rice. You have options to add shrimp and bacon too. read more

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Limited selection with food not seasoned well. Staff always slightly confused or maybe just me. Better when catered in

This location consistently has given me incorrect items in my order. It's always cold. Today took the cake when I ordered a 1/2 gallon sweet tea. I got home to discover I received an EXPIRED 1/2 GALLON OF UNSWEETENED TEA. Today is a Saturday evening, February 11 to be exact and this tea expired Wednesday, February 8. read more

Tropical Grille - Mauldin - the label on the bottle - Cuban Near Me - Mauldin, South Carolina

Service is slow. Don't even think about using the drive thru. That line is always a mile line. Food is good but portions are small

This place and the one in Simpsonville has delicious food. Over the top. Both are convenient to drive to.

Just went through the drive thru and the girl handed me the food out and it was turned sideways . Therefore the food fell out into the bag as soon as I sat it down . Terrible service for the money you pay for rice and chicken! never again ... read more

They got my takeout order wrong yet again. What do you do when your favorite takeout place gets your order wrong? I'm not talking about major mistakes such as the wrong entree, but rather smaller ones that make your meal somewhat less enjoyable but not to the point where you can't eat it. Today's visit was missing the Yucca fries ($3.99) that I ordered impulsively. I do not always order from this restaurant for this reason, but sometimes I get a craving and usually (according to my own statistics), the odds are not in my favor that my order will be correct at this location. Is this simply the risk you take when ordering takeout? Shouldn't be. I don't have the same issue at other take out restaurants. read more

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Hi, I'd like to introduce myself as TG's #1 fan! THIS PLACE! I'M TELLING YOUUUU- does NOT disappoint. I discovered it 2 weeks ago Via my Fiancé and he has created a monster. I eat it 3+ times a week. It's perfect. It does not need a sauce although it had delicious sauces to add such as the garlic cilantro sauce. You can add so many things as well to your dish. The staff is always SO friendly. I've never been sent away without silverware and 20+ napkins. My chicken is always juicy. I'm pregnancy and I STG if I'm not obsessed with this place when the baby arrives I'll be heartbroken but wow... my favorite place to eat hands down. Did I say obsessed???? read more

Rating based upon 3 recent visits. First two were not good (it took 10-15 mins to get our food). During a visit last week, Gwyneth stepped up and made it happen in 3 minutes. Great job to Gwyneth and the team. read more

Finally got to try this place and it was good! Although the totally left off my order they eagerly fixed it and that sauce! I'll put that on just about anything read more

My husband and I eat here often, take-out is quick and dine-in has re-opened (workers wearing face masks). The drive through line is always packed, but it moved quickly. Our favorite menu items are the Cuban roasted pork bowls and my daughter gets the classic chicken with yellow rice every time, which she enjoys thoroughly. (My father is Colombian, so she feels as if she's discovered the 'special' hispanic rice that he cooks, haha) The plantains are delicious, sweet, and ripe as they should be. If I had any complaints, it's that the drinks options for the kids meals are limited. The juice is actually capri sun, and there's not any other drinks to choose from other than soda. That's a mom-complaint, not a kid one. read more

Had my first bad experience with this tropical grill. Bought a Delux classic chicken bowl to go at 6:30pm on 10/09/2019. Meal is my favorite but not today. Lettuce was spoiled and tasted bad. Disappointed. May not go again. My guess. They did not clean the lettuce serving bin or they kept replenishment on top layer and never replaced with new when they got to my serving. No one should experience the bad taste of spoiled lettuce. It is a taste you will never forget. Good help in the restaurant business is extremely important. Experience even more. Management please take notice. Train, train, and train again. Words can not describe how upset I am. Regard Allen Cyr read more

Love it! It's so healthy and tasty. We order from them all the time. Excellent service

1st visit to this location on a Saturday. As you can imagine with a new spot in Mauldin it's quite busy without a moments rest. Noise level is lose rate in dining area yet noticed that the employees have to yell REALLY loud for patrons to pick up their order by the number called. Music is upbeat and the place has an industro Sheek look. New label in decor ha!. Nice clean lines with pops of color to break up the monotones of all the brick. I remember this place as All Occassions Celebration some 8 years ago and actually held the first event schedule way back when. Total remodel job from the steps to the bathrooms. Love that they kept the brick walls and the school bus yellow chairs and stools work well. As for the food. Fresh and consistent with the other locations. Hated the flan wasn't homemade so I chose to skip it. Nothing beats homemade! Order the Palomilla bowl (#10), chicken Caesar wrap (#18), and the roasted pork wrap (#19). All entrees were fresh and made to order. I had hoped that the wraps were warmed as the cold pita bread took away from the experience and broke making eating the wrap a tad challenging. The cilantro sauce is a must and really enhances the flavors of the meat. Trust me, it goes with everything even the plantains! In regards to the number of customers I would have recommended more than one bathroom per gender. If you gotta go go gotta wait. One bathroom!! Ugh! Nice to have at least two stalls per gender with the number of patrons visiting. Yet based on the footprint maybe one upstairs? I didn't venture upstairs so there may possibly be one up there. Overall a nice dining experience. Nothing to wow about but will return. The staff is very pleasant and accommodate the customer needs. A nice stop to meet friends or simply hang out enjoying a nice lunch. Great for trendies, college kids, families and more. The open floor concept really allows you to sit back and relax without feeling boxed in. Lots of natural light. Parking has and will always be an issue at the location yet additional paved parking was added in the back. Can't sit back and enjoy your meal then drive thru services are for you. There is a drive thru so you can still enjoy a meal even when the parking lot is completely full. read more

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Food is always fresh and huge portions. Love the south of the border bowl with black beans added. The pork Cuban sandwich is delicious. The steak Cuban is not as great. The garlic cilantro sauce is amazing. The jalapeño sauce is very spicy but good. The curry sauce is pretty good if you like that sort of stuff. read more

Delicious clean eating options. Fresh grilled chicken and variety of greens and or rice options. Unique and tasty sauces

I've eaten at other locations and always enjoy this for a change of pace. This is my favorite location. Love the decor and the service is always on point. read more

Fast, accurate an delicious food. The price is right. Love the drive thru during these crazy times. Friendly staff.

As usual, another great meal at another great Tropical Grille! I have been waiting for the opening of this restaurant like a fat baby waiting for his birthday cake! Come on people, DRIVE THRU MADUROS/ SWEET PLANTAINS!!! Drive thru service was fast, friendly and accurate! Food was great as always. So glad to have one closer to home. read more

We were recommended to try this place upon moving here a couple months ago and were sadly disappointed. They have decent options which is great and prices aren't bad. They move quickly in the drive thru. But they ask for tips in the drive thru and I cannot wrap my head around that. The food also lacks flavor. Not sure if that's a franchise standard or just a bad day. I'd be willing to give it another try if they didn't expect tips in the drive thru. read more

Great food and clean restaurant. One of the best Cuban Restaurants I've eaten at lately.

I am so thankful to have Tropical Grill in Mauldin!!! There are so many fast food spots in Mauldin but none that I can really...fully enjoy due to my gluten allergy and pescatarian/vegetarian diet but Tropical Grill offers a delicious Vegetarian Chop that I enjoy at least once a week. It's in a convenient location and the dish is very good! read more

Tropical Grille - Mauldin - Cuban Near Me - Mauldin, South Carolina