I came in on a Sunday, and there was only one employee working, a young man. When I walked in, the store was empty, but shortly after I placed my order, a lady came in followed by two young men, so it started to pick up. Since he was the only one there, I did have to wait a bit for my order, about 10 minutes... but he handled everything like he was used to working by himself. He really held it down. When my order was ready, he brought it out, set it down, and walked away without saying anything. Overall, I understand being busy and working solo, but a little interaction when handing off the food would go a long way. read more

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Been wanting to go here for some time, and decided to stop on by. When we entered, we were greeted upon arrival by the gentleman in the back, making these smoothies. When we got to the register, the cashier just stared at us, and then we proceeded to place our order. No welcome in, know how may I help you, just a mean, looking face. As we paid, and we were speaking to one another as we waited, I observed the interaction, and none of the workers were speaking to one another, no smiling. Definitely very poor etiquette when it comes to Customer Service, and it is ironic, as I come here today to make this review, less than 24 hours, somebody else mentions the same thing. Everyone looks so miserable, as if they hated their lives, and did not want to be there. Can't really mention anything about the ambience, but it was clean, well kept, and air-conditioned. When I come back? I'm not even sure... May search to see other locations. The smoothie I ordered was fantastic though! It definitely puts smoothie king to a shame lol read more

Tropical Smoothie Cafe - POMEGRANATE PLUNGE - Juice Bars & Smoothies Near Me - Houston, Texas

They have bad customer service. Their employees always look mean and don't smile at all. They literally look like they hate life every time I go to that location. And it's kinda the closest one to my apartment that's the only reason why I keep giving them a try read more

Extremely mediocre $9 smoothie. It's like blending canned frozen orange juice mix and calling it a fruit smoothie.

First impression of this new Cafe was impeccable. Although located in a busy strip on Briar Forest and Eldridge along with Starbucks they have two reserved To Go spots right up front. Being 40 weeks pregnant I really appreciated that. I've been craving fruit and juice all day and I noticed the big bright sign as I was driving past a few hours earlier. I had a few minutes before my nail appointment so I decided to pull up. The advertisement on the window displayed a watermelon mojito flavored smoothie and I knew I was exactly where I should be. I was craving watermelon juice around breakfast but couldn't get it. I left the car running, walked in and was immediately greeted by who I believe was the owner or manager. Very friendly. I ordered the drink advertised..I then asked the size and he said 24oz. I was like wow. Totally worth the $5.79. He said it was enough to sip on for two hours and we joked about all the bathroom breaks I'm probably going to have to take. He got my name for the order and called one of the guys from the kitchen to make my drink. He worked with him to ensure the proper ingredients were used. Staff was very upbeat, neat appearance and friendly. I sat down to wait vbut my drink was ready less than two minutes later. The employee was super nice and brought it to my with a straw. I made sure to taste it before I left and Yaaaas it is DELICIOUS. I can taste every ingredient. I made sure to let them know. I will definitely be returning to try their food. read more

Tropical Smoothie Cafe - Juice, smoothies, sandwiches, wraps and bowls. - Juice Bars & Smoothies Near Me - Houston, Texas

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Pretty solid smoothie joint. They had some yummy smoothie choices and you can certainly customize, if you wish. I ordered the Açaí Berry Boost and sampled my boyfriend's Peanut Paradise. They were both pretty tasty. The only thing I found odd was that they only had one size (huge). It's not a big deal since they are very reasonably priced but it's just uncommon and possibly annoying if you only want a small smoothie. The chicken quesadilla was surprisingly good. Friendly service. Easy parking (strip mall). read more

My first time trying them was great. The service went fast, I think the wraps are pre made but it still tasted pretty fresh. The smoothie was so thick but went thru the straw without any problems and it tasted fairly delicious despite it not being as sweet as I desired. Customer service was cool, nothing spectacular but not horrible. My favorite thing was how big the smoothies were. Like I'm not sure what I was expecting in size but I was pleasantly surprised and what I received. I'm looking forward to trying something new here soon! read more

Tropical Smoothie Cafe - HUMMUS VEGGIE WRAP - Juice Bars & Smoothies Near Me - Houston, Texas

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Incredibly disappointed with my first food item from tropical smoothie Café. I usually love ordering the smoothies and come here frequently and decided to order my first food item since I was starving and had eaten nothing all day long. I was shocked to see the thin tortilla with almost nothing in it. I thought maybe I had gotten the wrong item but realized it was my Baja chicken wrap that was poorly made. I was very hopeful for a good experience and no I don't think I will ever come here again. read more

Tropical Smoothie Cafe - expectation vs reality: Baja Chicken Wrap - Juice Bars & Smoothies Near Me - Houston, Texas

Worst tropical smoothie franchise ever. First, no bathrooms "until further notice." I believe the health code requires a dine in establishment to have restrooms. Makes me wonder where the employees go and where they wash their hands. No matter though as the person handling money also prepares part of the meals without gloves or washing her hands after handling cash. So I ordered a Santa Fe quesadilla that was mostly tortilla with a little chicken, cheese and black beans. My wife ordered a Thai salad that was bland and tasteless. Turns out it's because it had no Thai peanut dressing, so my wife asked for dressing only to be told they didn't have any. Should have told us this upfront. My wife ended up ordering something else that was cheaper so we overpaid. Drive an extra 15 minutes and go to a better run franchise. This place is dysfunctional. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Houston, Texas

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It's an early Saturday morning so I leave the gym, drop off my laundry at the cleaners and head to tropical smoothie for the first time. I walk in and the employee is sitting down, seems like she didn't want anyone coming in even though the sign says open. I was not greeted so I said good morning, she says good morning as if i hurt her to say. I just said nevermind i don't like your attitude and walked out. Would never go back as i work hard for every dollar i have and refuse to be treated like i am a burden by simply bringing in business. read more

Tropical Smoothie Cafe - The open sign - Juice Bars & Smoothies Near Me - Houston, Texas

Update: I gave it another try and the employeees were kind and the drinks were reallly good this time!!

Explored this new spot for the first time on this week when I was stuck with soft foods from dental surgery. The staff were friendly and explained the menu thoroughly. I decided on the Chia Banana Boost Smoothie which contains no dairy. The cons are there are no small smoothies and the portion size is huge. The only small portion are for kids. I paid approximately 6 bucks for my smoothie. I personally don't feel this location will be open long due to cost. There are cheaper options for smoothie in the area. There was a small food menu and it is vegetarian friendly. The pros was the taste of my smoothie which was great and the staff customer service. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Houston, Texas

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I got food poisoning from this location. Their food isn't fresh. Beware! I called them to let them know and I asked for a manager. The young lady who answered told me that the manager wasn't in. And then I said when will she be in and she asked if it was about a job. I then told her no. Then she replied she was a manager. That's so unprofessional! I told her about the food that gave me food poisoning, she said she would let the store manager know. Since the storm happened everyone better be aware of restaurants using meat that probably should've been thrown out. read more

I've been to this location before and they usually are understaffed but I don't mind waiting! But what I do mind is when the app and online states they are open at 10 am on sundays. I placed an order through the app and when I pull up to pick up my order the door was locked lights off. I was unable to cancel the order since it was an asap order so my card was charged and I had to go through support to submit a ticket to get a refund. This is really sad because I love their smoothies but not a good way to run a business. I added photos of my order and the store front when we got there. Really disappointing hopefully I can get my refund read more

Tropical Smoothie Cafe - Locked door with lights off at 10:30 am! - Juice Bars & Smoothies Near Me - Houston, Texas

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My first experience could definitely have been better... when I entered, I was greeted with a whisper of a "hi. Welcome." I then proceeded to the register to look at the menu. Both employees stood there in silence looking at me. I mentioned that it was my first time and they ignored me. I was hoping for recommendations or some assistance since the menu is quite lengthy. I stood and looked at the menu for about 5-6 minutes in silence. I couldn't decide so I just asked them, " I want tropical ingredients. What do you recommend?" The employee then started her recommendations which were good ones, though she is quite soft spoken. I went with the sunshine and she proceeded to ring me up. After I paid, I looked down at the register and then saw that I could've added onto my drink! I would've loved to add some chia seeds or some boosts, but it was too late. I wish they would've upsell Ed or mentioned it so I could add them on and they would've made a few more dollars from me adding 3-4 things. The smoothie itself started bland and thick but after about 30 minutes it tasted good, sweet, & tropical. I would and will definitely come back again to give them a second chance. Their product seems good and fresh. I would say their customer service needs improvement. Hopefully it will by the next time I come!! read more

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The comments below are accurate. Low staff, but even then staff doesn't great,and say I'll be with you momentarily. The ash who does the smoothies must think she doesn't need to wear gloves. Sad bc smoothies are good but service and protocols are in the trash. read more

Service no good. Came to the door at 7:48 PM 5/31/2023. Only wanted to buy a smoothie that takes 5 mins to make. Lady at the counter was just sitting on phone looking at me. Just wow.. rush off work for a treat and was denied. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Houston, Texas

I LOVE that they have tap to pay. I'm not a huge smoothie fan but I think it's pretty impressive that they offer food such as quesadillas. I think it is weird that they are located right next to a cupcake store. I'm cheap so 8, 9, $10 for a smoothie just seems outrageous. That could be the regular prices though, I just don't drink smoothies that often to really know. Parking was easy. The venue is shared with other storefronts, so it is a possibility that it could be a hassle to park but I don't foresee that with this parking space. It's not a bad place, I don't think I'm going to rush to come back, but that's because smoothies don't get my engine going. read more

I'm disappointed. I drive 15 out of my way, opposite of work, to try a smoothie. I recently had surgery and am on full liquids and am limited on what I can have for breakfast. I looked at the menu and the smoothies looked tasty. I arrive at 8am and no one is at the store. It's dark and the open sign is not on. I read reviews and still decided to form my own opinion; that was a mistake. I'm now going to be late for work, as I have to stop somewhere else and try to find something I can have for breakfast, with my limitations. Unless I can try a smoothie for free next time to compensate for my time, I will not be coming back to this establishment. read more

Tropical Smoothie Cafe - Hours say 8am-8pm. It is 8:10am and no one in sight. - Juice Bars & Smoothies Near Me - Houston, Texas

The smoothies here are pretty good and it's so close to home. I got the GUAVA MARGARITA, which consists of guava, strawberry, mango, pineapple, and lime and it's my favorite. It's very refreshing and sweet. The bits of lime can make it a bit bitter, but the other ingredients help to sort that out. The WATERMELON MOJITO is okay. It's not as sweet, but the fresh watermelon, strawberries, and mint and lime makes it refreshing. CHICKEN PESTO- grilled chicken, tomatoes, shredded parmesan, mozzarella, and pesto I like that this flatbread is light, but has some good flavors. The pesto is very green and herb-y, which complements the sweet grilled chicken. It's a light meal, but it's good. Both of these drinks are on the seasonal menu and I have yet to try their other drinks so I'll eventually order those. I'll be back again. read more

Had no idea this place was here. I usually get waxed next door and thought I would stop in after. They don't just have smoothies. They also have food. Got a green detox something and a Caribbean bowl. Bowl was mostly romaine, but it was only $7 so can't complain. Walked out of there spending barely over $10. Not bad. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Houston, Texas

When I walked in a few minutes ago, I was not greeted nor serviced. A girl with red braids and a green jacket was simply sitting there on her phone though it was apparent that we were standing there waiting to order. While she was sitting on her phone on tiktok not acknowledging us, she also wasn't acknowledging the multiple online orders that were on the screen. It took us leaving for her to look at us smiling like she knew she was not wanting to service us. Before we came in a man who seemed to be in the same situation as us rushed out unserviced as well. Please get the employment and staffing in order because that is so unacceptable. I know I won't be coming in if I ever see her again. This was also during store hours and if she wasn't taking orders that should've been stated. read more

I think our location is impeccably clean and organized. Our product is amazing and our boss is a good one. Ahkiel orders product in weekly to make sure it is fresh and always lectures us workers on being clean with the product. He also encourages us to explain our lengthy menu to newcomers so we can ensure their business next time. We as workers strive to make sure that you enjoy your stay with us. We will greet you with a friendly smile and ask how your day was because we genuinely want to know. If there are any issues whatsoever feel free to speak up so that we may make your stay better. We realize that sometimes we do mess up, but we always want to resolve the issue quickly and with respect. So if you haven't been to our location yet and are just looking at reviews I hope you find this one so that you can trust us and give it a shot. Thanks!!! read more

No one has yet to contact me about giving me back my money for an order that was never made! I have contacted them several times through the email and phone and no communication on their part. I just want want my $13 and change back for never receiving my order. read more

Updating my review. I was craving this place and couldn't take it. Placed an order online for 7:45PM pickup. 5 min before they closed. 2 drinks and 1 flatbread. I pulled up right for 7:45 they brought the order right out. The drinks were awesome and the flatbread was to die for. Going back today for sure! read more

Checked this place out today and got the superfood muscle blaster with pea protein. I agree with what other yelpers have said about the customer service just being okay. If I come back next time I'll try a food item. I don't like that the smoothie automatically comes in 24 oz I prefer smaller like 16oz. I thought the smoothie was okay. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Houston, Texas

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Staff was not helpful. Came at 7:50 on Tuesday 12/2. Asked if oats were gluten free and they didn't know and wouldn't look it up. They were also listening to explicit music talking about women's body parts and dropping the f bomb every other word. Very unprofessional experience, will not be coming back to this location. read more

I lost my appetite watching them make my smoothie without gloves.. while he poured it into the cup, it dripped on his finger and he licked it and continued to close my drink and bring it to me I haven't tried it yet bc my appetite is gone but Im sure it'll fast fine read more

I LOVE this place! The food is pretty good and I love the variety of smoothies they offer! My favorite is the Açaí berry boost I get it almost every time! The staff are friendly and helpful and the owner always greets me and thanks me for coming in. I definitely recommend coming here! read more

The staff are awesome!! The owner has very poor customer service. I visit the store daily and sometimes twice. So when I receive rewards I'll like to use them. Once you press button to redeem reward you only have a certain amount of time to redeem. Owner doesn't know how to operate register and expected me to wait even long to receive my order while he calls the help desk. read more

Ethan was pretty chill, he explained all the different smoothies to me and asked me about my day. He truly cares about his job.

15 minutes before closing time I walked up with my friend to get a smoothie. They saw us coming and turned off the lights and locked the door. Sorry to inconvenience you... I just think that's rude. read more

I worked here for about 2 weeks and I'm only here to warn customers to stay away. The manager doesn't believe in "wasting water" so at the end of the night he had us take all the dirty dishes, ones used for customer and the dishes used to prep food and had us rinse the dirty dishes in water. NO soap. NO sponges, JUST DIRTY WATER. It's the filthiest dirtiest thing I've ever witnessed in my life. They literally take dirty dishes and rinse them in water that's already dirty as sewage water. On top of that the food used to cook the food has a horrible smell and theirs always cockroaches roaming around in the back near the food. I wouldn't eat here even if I was paid. Horrible Horrible establishment. read more

This location needs to get it together. No one greets you when you walk in, the owner and worker were arguing while I was standing at the register waiting for my order to be taken. The owner eventually took my order but then yelled at the worker because he never made the smoothie... absolute chaos. If I wasn't craving a smoothie (9 months pregnant) I would have left and never came back. Giving an extra star because the smoothie is decent. read more

best smoothies and wraps wtf!!!!!!!! yaaas try the seasonal hurricane smoothie and sunrise sunset!!!!

Smoothie wasn't taste right.. been going here since day and getting the same smoothie everyday until recently. Manager didn't want to remake it even though I asked nicely. Smh not coming back!!!!! read more

I normally come to this location in the morning for breakfast because the guy in the morning is amazing, but I will not be coming back anymore. I literally just came to this location on Saturday (8/14/21 at 1:57 p.m.) for once and received the worst service ever. I walked in and was not greeted. The black guy was on his phone and did not acknowledge us at all. I waited to see if someone was coming to serve us since the young guy at the front said nothing as I walked in. Then a young lady came from the back to take my order. As I waited for my order the young guy literally stared at me as if I had done something to him. Then once he finished making the smoothie, he had an attitude with us, rolled his eyes, and threw the straw on the counter at us as we walked out. Then proceeded to stare at me again as if I still had done something to him. I will not come here anymore because of how the customer service is that I received today. If you can, just go elsewhere or to smoothie king. At least you'll receive good service and not have anyone give you an attitude as if you've done them something. read more

Glad we stumbled upon this place. Nice healthy options for kids and adult. Smoothie did not taste full of sugar like other places which I like! read more

I have been wanting a smoothie place in the neighborhood for a long time. This place is close to my apartment and has a really great value! They give you huge smoothies and its less than $7. They make it really easy to substitute ingredients and have several boosts that you can add in. I'm so excited about this place. Also, the inside looks really nice and would be perfect for high school students to hang out in and study because they have outlets at every table. read more

great chicken caesar wrap packed with chicken and delicious. good smoothies as well will be returning.