Fantastic professional service. Quick turn around on the repair. Staff were always accessible.read more

brought my truck in to have a new radiator support installed and told a quote price he even looked…read moreit over and said it would be 2 days, flash forward to day 4 and the entire quote changed because he didn't know the radiator support needed to be welded in even though I supplied a brand new radiator support. he then suggests to let his guys bend everything back into position and it would cost significantly less and be done the following day. picked up my truck, from the outside everything looked ok but it was because his workers bolted the grille on the side that wasn't bent meaning I only had 2 of 4 bolts holding it in and this was done all because they didn't even touch the old radiator support. he now won't even return a phone call to explain why they are ripping me off and all I want is a refund shitty quality, meaning shitty value, meaning service needs to be done at a reputable shop because this apparently isn't one

I went in for an estimate because the appraiser for my insurance had already come up with an amount…read morefor the repair and the broad working the front desk was the rudest and ugliest person I have ever encountered. Every time I spoke she cut me off. As soon as I walked in she said "we aren't scheduling until April" and I said that's fine. She went out took all the pictures and what not and just refused to give an estimate. She made every excuse to NOT give an estimate. I'm just like give the damn estimate. I initially went because of the reviews, but her customer service is severely lacking. When you are hard to look at physically, your attitude shouldn't match the outer appearance. So, I wouldn't recommend just on the cave woman's attitude alone. Thinking back, maybe she just didn't want MY business (if u get my drift). Because their reviews are so "they treated me like family/friend" lol. To all POC, learn to pick up on those social ques they throw out. I didn't.

From the owner: A Quality Repair Is Not by Accident!…read more Shane Faulkner started out as an apprentice for L. J. Livingston. Mr. Livingston had a family-owned and -operated body shop for over 30 years along with his wife. Shane worked for Mr. and Mrs. Livingston for over 6 years, until, in 2000, they gave Shane the opportunity to purchase their body shop. Faulkner Collision Center was created and remained family owned and operated by Shane and his wife, T. K. We have now been in business for over 16 years. In 2001, our daughter was born. She has become the focus of most of our advertising. The first major ad was a billboard which featured her and the catch phrase, My Daddy Can Fix It. The catch phrase stuck and is now our website address - which is where you found us!

Horrible service! Supposed to be done in a week, turned into 3 weeks. Vehicle was filthy. Scuff…read moremarks left all over leather interior. Also left Dirty hand marks on tan interior. Even the new front bumper they installed was already scratched. Leather on driver door had new tear in it. Even had scratches on paint that were not there when it was dropped off. And no one could give any answers as to what happened. And the owner refused to answer or return any phones calls. Would only communicate through emails . Was told they would have vehicle detailed and all issues resolved but did not do anything that was promised. Horrible Horrible experience!!

Ashley, who does quotes and answering phone is rude and hateful. I will go elsewhere in the…read morefuture. She had the nerve to ask if I wanted the lights too!!! DUH DUH DUH ..... HELLO......YES what good would it do to NOT install the lights, that is the most important part! Worst experience I have ever had with a body shop and it was all because she was just awful. Work is decent but NO WAY worth putting up with the pitiful excuse for friendly (rolling eyes) service from office staff. That is the biggest joke ever. Still no blinkers when I get car back. They are a joke

Today, I took my SUV in for an oil change at Welch Nissan in Pine Bluff Arkansas. About an hour…read morelater, I received a phone call from a technician at Welch Nissan asking me to bring my vehicle back ASAP.The reason being that they didn't put enough oil in my vehicle .I told the technician to give me 30 minutes and I'll come back.The vehicle that got the oil change was at home cause i switched out to my work truck after the oil change.I return home about 20 minutes later to get the vehicle and take it back ,before starting it I checked the oil and no oil was on the deep stick I drove my work instead .When I made it to Welch Nissan I ask for the shop manager and informed him of the problem.We had a few unpleasant words for each other because he tried to convince me it wasn't a big deal to drive on 2 1/2 qts low on oil .His final statements I couldn't believe!!! he said I was a new customer and my vehicle was six years old ,that I might had engine problems before I came for a oil change and the most disrespectful thing he said ,I was there trying to get something I didn't report a problem with my vehicle, they called me, and I know driving an engine on low oil can cause problems. I'm not sure if i have any engine trouble yet. At that point, I called the police and made a report while the officer was taking my report he repeated what he said to me in front of everyone, including the owner. Let me make this clear I'm not a new customer at welch Nissan they have been serving all three of my vehicles for six year and including the body repair shop.But it shouldn't matter if I'm a new customer or not, professional high quality service should be provided to everyone that walks through the the door.

Great place to buy a car. We got our Nissan here. The transaction was painless, and we went home a…read morehappy camper. Service is also great. We went for an oil change, and detail service, and it took about two hours. We were pleased with the outcome.