Installation went fine but we did have to get another person to come and set up the settings on our…read moreDiakin. If I had electric heat it wouldn't cost me anymore, but my biggest issue is with service. They won't come after installation unless you pay almost $300 dollars for someone to even come and just look at something we thought might be an issue. Also, some of the staff are very rude to talk to. If you are looking for help after installation, I suggest you look to another business. Definitely won't be having any else to do with Hot Frost again. I will be letting anyone I know that I don't recommend them

This past summer, my partner spoke to a lady who answered the phone to book a service/cleaning. We…read morebooked the appointment and no one showed up or even called to cancel or reschedule. We never bothered calling as we decided to clean it ourselves and it worked perfectly. Fast forward to a few months later, my partner stopped into the building in person to purchase a new remote for the same machine. The lady said she didn't have any in stock and would have to email about it and took his number and said she'd call. We never ever received that call. Fast forward to another few months, I myself called to inquire about this remote. I also informed the lady of the previous concerns but let her know it was not a huge deal, we would just like the remote. She then took my information and said she'd look into it and get back to me- it's now been weeks later again.. totally not acceptable service, especially after paying over $5000.00 for their product.

Bad customer service. Booked an appointment, they didn't show up, and didn't call to cancel…read more appointment. Also did not answer their phone until two hours later.

Great choice for a plumbing company. Good and friendly service. Clean workers , polite and clean…read moreup afterwards!!! Would definitely recommend them!!!

I have a 30-gallon electric hot water tank in my house that services the basement apartment. Tenant…read moretells me there's no hot water. I check the breaker and it's not tripped. I check the wire going to the hot water tank with voltage tester and it beeps indicating that there's power. I call Bishops as I used them before at the last place I lived and had good service. They say they recommend replacing instead of repairing when tank is over 5 years old. I check the date on mine and it's 6 years old. So, I say ok that's all you can I guess it's busted. They come and replace it with a new tank. They say it will be hot in a few hours. Perfectly fine customer service at this point. Get home after work and it's not working. No big deal maybe the breaker is tripped or turned off. No, it's still on. I check again with voltage tester the wire that goes to tank has power on it. They're closed at this point and this is day 2 of my tenant not having any hot water so I call 24-hour service and a guy walks me through troubleshooting it. He was great and very helpful, I understand that things like this happen, maybe it's a faulty unit or some other random thing. He asked if there was a shut-off box next to it. And yes, there is a small electrical shut off box there. I'm not an electrician so I didn't think to open it as the voltage tester is already showing its sending power from shutoff box to the tank. He gets me to turn the shutoff box off, I check to make sure it's off with voltage tester and take out the two fuses inside. Sure enough, one of the fuses is gone when I check for continuity with multimeter. So, then I question was the issue that the fuse was gone in the first place and did the old tank even need to be replaced? Maybe, maybe not. I tell the 24-service guy I'm not happy that they didn't check this, I know it's not this guy's fault so I wait to call the main phone number the next day. In the meantime, I make a trip to Canadian tire and buy a new fuse. I call the main phone number and explain what happened and they said they will ask the people who installed it and get back to me. Ok. They call back and say the reason the fuse was blown was because the tank needed to be replaced. They don't know that. It may be true but they clearly didn't check the fuse at all. They wouldn't do anything for me in terms of taking off any cost of labour or anything. Explained I wasn't happy that they left before checking the fuse and that they didn't check the fuse first before replacing the old tank. The lady I spoke to said "next time let the plumber know there are fuses there, not everybody has those" and that they only check the breakers. Also she said if they found that the fuse was gone at the time I would have been charged for the labour of them going to get one and install it (true but besides the point). They wanted to end the call and get me off the phone quickly. I'm not a plumber/electrician, I gave them as much information as I could. The shut-off box is directly next to the tank you can't miss it. It can't be uncommon for these fuses to blow regularly. To me it seems like something that should be checked when doing an installation like this. If they had offered any amount of discount I would have been satisfied, I know mistakes happen. But they didn't even apologize for the inconvenience they just wanted to get me off the phone. Anyway, needless to say I will go elsewhere next time I need any plumbing services.