Avoid working with True Homes at all costs. Especially agent Ana True. Incompetence is her hallmark. Unprofessional, flakey, spacey, condescending, dishonest, unreliable, lack of urgency, insulting, and ineffective are also applicable adjectives for Ana.
We worked for over a month to purchase her listing and she dropped the ball repeatedly. Extremely slow response times from Ana and her sellers combined with her daily unavailability (as a RULE) are just the beginning. If you want to successfully purchase a home, skip all listings with Exp Realty and Ana True. By doing this, you will also skip being led along, played with, and your inspection results won't be ignored. You also won't have to kiss your inspection fees goodbye as they evaporate into thin air as a result of Ana's poor business tactics and staggering lack of commitment to her practice.
We had to inform Ana and her sellers that we planned to terminate our offer on Ana's listing and were moving on in order to get any kind of meaningful communication from her. From where my husband and I stood, it appeared that Ana also does not take her own clients seriously, as our deal termination was submitted on a Thursday night, and 5 days later, Ana stated to our agent that she never received the document (false - our agent used DotLoop and the document was delivered electronically same day). Her sellers had been operating under the false impression that the deal was still pending for days.
Buyer (and seller) beware! Ana is unprofessional, sloppy, and deceptive. She's not a good agent to have in your court. read more