Staff is very attentive and helpful, take my water samples in and adjust them accordingly. Well…read morestocked with equipment and chemicals.

Have had Holiday Pools service my in-ground pool for years (20+). They were great for a long time -…read morefriendly pool cleaners, great service at a reasonable price. The last few years though... I don't know if the business changed hands and has new ownership, but it feels like it. The friendly, helpful pool guy we used to have was replaced by someone who's primary goal was, seemingly, to get in and out of there as quickly as possible. Corners were being cut and the level of service was falling, while the cost kept rising. Many times I wasn't sure that the guy had even come that week - there was no evidence of him having been there. I called the office about it and was told to call the service tech. I did and tried to have a conversation about what seemed to be happening. He immediately got very defensive and refused to speak to me. His boss got on the phone and started arguing with me about how they were actually doing the level of service they promised, despite the obvious reality. This animosity died down eventually and they continued to maintain our pool, and were actually doing a better job. The pool almost always looked pretty good despite the short weekly visits. The prices kept going up though, eventually reaching $160/mo for short, 10-minute weekly visits. They complained about the number of trees surrounding the pool but still managed to be in and out in under 15 minutes every time no matter what. Just this week we found a note on the door saying that Holiday Pools is breaking up with us as of the end of the month. No reason, just "call the owner if you have questions." I'm not going to bother. It's time for us to move on as well. Too bad... a great old Chico business slowly pricing and complaining itself out of existence.

The counter people are always friendly and helpful when you have questions and if you have any…read moretechnical questions they are not afraid to contact their support team.

Rude and disrespectful staff, overheard one staff member use the r-slur so I left, I will never go…read moreback again

Outstanding Value and Experience -- Hot Spring Hot Spot SX…read more I recently purchased the Hot Spring Spas Hot Spot SX, and after spending meaningful time with it, I can say it delivers exceptional value. Yes, there are spas on the market at lower price points, but the SX stands out because of its high‑quality construction, reliability, comfort, and impressive jet performance. It feels solid, thoughtfully engineered, and built to last. One of the first things I noticed is how quiet it is during heating cycles. When the jets are off, the spa operates with a soft, unobtrusive hum -- something I really appreciate during evening soaks. The seating layout is well‑designed, offering comfortable positions for different body types. The SX includes three distinct jet types, each with its own advantages, and together they create a versatile, satisfying hydrotherapy experience. I purchased my spa from Spa Brokers in Chico, and the dealer experience was excellent from start to finish. They offer a great environment for comparison shopping, including the ability to try out spas onsite. The sales approach was friendly, honest, and completely pressure‑free. I felt respected throughout the process, received straightforward advice, and was offered a fair price. Delivery and setup were smooth, and their customer service has been consistently responsive and helpful. Overall, the Hot Spot SX is a superior value backed by a top‑notch local dealer. Highly recommended.

These guys are notch a above the rest and a lot of experience .they went out of there way for me…read morebecause my hot tub pad wasn't ready for the hot tub.I have had many hot tubs the spa brokers are by far the best people to deal with

George the manager: when you take in pool equipment for repairs, it is like a black hole. You…read morenever get an update like parts are not available, parts delayed, you never hear back until it is finally repaired which could be weeks or months. When you call for status he makes you seem like you are bothering him, he says "I will call you when it is done." Everybody else is great....

Awesome pool supply store with everything you could possibly need…read more I recently purchased a hot tub for my yard and knew that chemical maintenance was an important component to its ownership. Problem was, I had absolutely no clue on what to buy, nor did I feel confident enough to maintain them on my own. I'm glad to have shopped at Leslie's rather than hire an outside company to do the job. This store is located in a newer shopping mall with ample parking. It's only about a mile from my home which is convenient. Walking in was daunting as I felt like a true amateur, but salesperson Morgan truly put my mind at ease. I let her know my situation and she steered me in the direction of a convenient all-in-one maintenance kit. Not only that, but she wrote down exactly which chemicals to apply, how much of each and when. Morgan made me feel valued and didn't dismiss me for my lack of knowledge which I really appreciated. She also informed me of their free app where I could tally up my purchases and earn coupons/discounts. You better believe I downloaded it right then and there! I've now had my hot tub for about two months and the water is still as crystal clear as day 1, thanks to Morgan's professional advice. I will be back whenever I'm in need of a refill!

We switched to Clear Choice several months ago. We were using a different service for almost 2…read moreyears when their costs for service and chemicals went through the roof. Very happy we made the change. Highly recommend them.

We have used Clear Choice twice now for issues with pool equipment (that they did not install)…read more Matthew is great to work with, very honest and forthright with pricing and recommendations. This last time Jerry was our service person and he too was great. Nothing better than a small local business. I highly recommend.

Aaron and his crew did a great job on our pool. We are loving and enjoying it so much. He kept us…read moreinformed on all he was doing. Turned out great!

Aaron was great to work with, we love how our pool turned out. 10/10 would recommend.read more

Since we built our pool 6 years ago Jeff and his team have taken care of it. From start up to…read morechemicals to equipment maintenance they do it all. I highly recommend North Valley Pool Services to all of my friends and family for honest and quality work!

Jeff, the owner of North Valley pool services, has been servicing my pool for many years, he's does…read morea great job! Jeff's a really kind honest person and he's very easy to work with. I highly recommend him and his pool service!