This company was out two days ago and severely burned our lawn! Can't get ahold of anyone. Everyone on our street has lush green lawns with the excess rain and flooding. Not us, they burned us SO bad you can see exactly where their machines drove. Get a manager out here and fix what you destroyed. read more

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What idiots. We call to pay and they cancel our service. They also did not speak with us about our lawn issues. I also had a difficult time get documentation of their visits. They don't even deserve a 1 rating. Run!!!! read more

I have had TruGreen for five years and lawn is doing well. The service team always knocks to let me know they are there and answer questions! read more

On May 3rd, TruGreen serviced my neighbor's yard and in the process drove through my yard causing damage. The technician did the same thing again on May 10th. Despite over 3 hours in aggregate on the phone talking with 9 different people including the local general manager and service manager, TruGreen has failed to address the problem for 7 weeks. If you have an issue don't expect it to be addressed if they have to do anything more than do another treatment. read more

After a few years of stepping away from TrueGreen, I decided to get a quote to see where they were at with their pricing. I wasnt really happy with the service in the past, but also not really happy ith the current choice, so I called. Talked to the first person and got one price. I was checking out other companies as well, so did not set anything up. About 2 hours later, I received a call from TrueGreeen "Manager" saying they could give me a little better deal. Still did not set anything up. The next morning I got another call saying that my yard had been sized wrong and so I was being offered an EVEN LOWER price for service. Still not wanting to commit yet, I hung up to think about it. A few hours later I received another call where they gave me an even lower price. Finally I told the guy that I was disappointed that TrueGreen Sales people were vultures, even to their coworkers. The only reason I was getting slightly better pricing from each consecutive people was because they wanted to get the commission from the sale. I asked how many times I would get called with a lower number before I am at the best price? He assured me there would be no more price reductions because he was a "Manager". I laughed. I again did not set anything up. Guess who receive another call getting even lower pricing......Yep, you guessed it. TrueGreen is a bunch of vultures and you are just a number. They are not the best, they are just the biggest and have the most money for advertising. read more

This is the 3rd year I've used their lawn service,and to be honest...my lawn looks worse.I've had them come back and reapply the weed control,but how many times do you want them reapplying a product that doesn't work I will not use them again read more

Last year just ordered the basic application and they did not show up twice and when they did show up they left no notification they had even been to my house. Gave them another chance this year and was upsold 3-4 times before they had a chance to redeem themselves. Called to cancel and "customer service" was indifferent to anything I said. Basically I could hear "yeah, yeah, yeah" over the phone. How about concentrating on making sure the applications are on time before trying to sell me more services and caring about your customers? read more

Easily the worst service I've ever experienced. 3 days in a row of skipped appointments from Rueben G and Justin G. And then when Justin Greene finally did show up, he serviced about 15% of my lawn and I got charged $98. Do not waste your time with these guys. read more

Would you like your lawn to look like this, with lots of bare spots? Even though you have had a lawn care company for two years and have paid them $809.95 to take care of your grass? Then be sure to hire TruGreen for your lawn care needs. They will kill your grass and then say it was your fault. They do have a Healthy Lawn Guarantee, which means they will come out, look at your lawn, and blame the problem on you. Then when you cancel their service because your lawn looks much, much worse than when you started with them, they will call you and send you letters saying they want you back. Yeah, that has about as much chance of happening as my grass does of growing back. If you want a nice lawn, do not hire TruGreen! read more

I requested quote online. The salesman called. I signed up for 1 weed service and a fertilizer service. They came out early when my appt was 3 days later. Also, salesman said weed service, weed service was on the confirmation, and the tech said that he didn't have weed service on his truck. So, got charged for weed service, no weed service. Called the salesman and he said he would talk to manager and call me back. That was a week ago, no call. Plus, he signed me up for easypay and extra services I did not approve! I have been dealing with this for 3 weeks now! I ended up calling customer service number today, the lady was very nice and canceled, got may money back, and took me off easypay. What a mess, never again!! read more

Well after giving TruGreen a second chance they screwed up the 1st application for the year. Informed me a tech would be out on Friday, I took the day off of work to discuss my yard problem and go over what I needed done. No show. Guy shows up Saturday and has the personality of a shoelace. Stumbled around the yard (no spray pattern whatsoever), missed 2/3 of the yard, packed up and left. Barely touched the front and missed the area by my mailbox completely. Got it on video too. Be requesting a full refund today. Find a company my that hires professional people or at least ones that care. My wife and I are so pissed because we gave them a second chance and same result. Now we get to wait for a refund (up to 21 days). read more

I requested a quote online today and within minutes of hitting send I got a call. The agent discussed their services and quoted verbally two prices. I asked him to send me his quotes by email and he started to get offended by me asking. After I requested the quote be sent by email again he quickly hung up on me and did not send me a quote. Apparently if you don't choose to go with them on the initial call they don't want your business. UPDATE: An hour after my initial call I received two more calls from them which I did not answer and did receive an emailed quote. read more

Awful company. Awful response. And....the "technician" sprayed weed killer on my hydrangeas. They are rapidly dying. Cannot get hold of anyone at the Burnsville office. I have been calling for over 1 week. Always a promise to call me back. Have not received even one call back. Brought wrong equipment to my home and was told he couldn't do the right job. Well...wish you had left and came back with the right equipment. Now waiting to hear how they are going to fix the damage done to my gorgeous long wall of mature blooming 8 foot tall 12-year-old limelight hydrangeas. read more

If you pre-pay for tree trimming you will find out Trugreen really makes no effort to come out in a timely manner. However, once they came out to prune the trees they did a very good job. read more

Worst lawn service ever. I hired them specifically for helping take care of a little broadleaf and creeping charlie. After several applications and phone calls letting them know that the creeping charlie was spreading more and the broadleaf was still around, I call customer service again last week. Was told their guarantee is not money back and that if they can't seem to take care of the problem we "just part ways." Now the Charlie is spreading to neighbor. NO RESULTS from these guys. What a waste of money. read more

I was a customer for the previous two years and was completely dissatisfied. They chemically burned my lawn twice, the weed control was mediocre at best, and two years in a row they failed to complete aeration and over-seed services that I had requested to be done. Communication from them was an endless series of sales solicitations for additional services that bordered on harassment. This year after deciding to take my business elsewhere I received sales calls from no less than 6 different people, had at least a dozen service contracts mailed to my house, and received just as many, if not more, emails to sign up. They even had the audacity to send somebody to my house to try and get me to sign up again. And all of this was AFTER telling them I would not be returning as a customer. Sometimes bigger is not better. read more

Our yard always looks good - no weeds! There was a year we dropped the service, thinking we could do it. The yard looked horrible and mid season, we started up again. Will not drop the service again. read more