Inspired! I had the pleasure of having TruGreen Lawn Care Specialist Ronald M. service my property in Belleville, IL today. Ronald is conversationally friendly, professional beyond measure, and sincerely cares about and took immediate action on my lawn care concerns. From front to back and left to right, he serviced my lawn with absolute integrity. I was duly impressed by his exceptionally positive attitude and work proficiency. His self-representation speaks volumes to the quality of workmanship added to TruGreen's Lawn Care Specialist Team. Job well done! Very pleased and very impressed in Belleville! read more

TruGreen Lawn Care - Inspired! - Tree Services Near Me - Collinsville, Illinois

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Worst service I have ever had in any industry!! I explained what I had going on with our lawn or the lack of a lawn because it's a brand new home. I bought a package for almost 2K because it is a large lot, they agreed they would be out in February / March to aerate and seed because again I have dirt!!! Come April the first time hearing back from them and their guy shows up to spray for crabgrass ‍ so I had to call and they told me they would not be out until late April to aerate and seed. At this time I tried to get in contact with the Branch Manager at the Collinsville, IL store but he would not talk to me. After going back and forth I told them I wanted my money back and I would go with someone local!! If you need your lawn taken care of I would advise against going with TRUGREEN the employee (which he was great when he was at my home) can't believe the way the sold their product and also was floored that his boss left him high and dry when he called and went to hand me the phone to see if we could figure it out...... the manager didn't say a work just hung up the phone. read more

2 years in a row they charged me for seeding and aeration but never performed the service. They wanted to argue with me that they did but I take a dog out several times a day and would definitely know if I had a bunch of dirt plugs all over my yard. I asked my grass cutter if it was done and he said no. I logged onto my account and it showed that the service guy hadn't seeded and aerated and they still wanted to argue that it was done. I switched to Midwest Turf Management and couldn't be happier. My yard was always weedy, even after complaining about it. Horrible service read more

Generally, I love to give accolades to companies that give great service. HOWEVER, this time I choose to give ZERO stars. We had 3 treatments last year for our young white oak tree. "Yes. We can take care of the issue in 4 treatments, $50. each." They came out 3 times last year after much to do and treated the tree. This spring was supposed to be the final treatment. Instead, 4 times this spring they called to do our "scheduled" bushes and tree treatments. Each time, we told them, we are to only have our white oak treatment completed. Oh, they said ok and then again, another call to treat the bushes anf trees. WE ONLY NEED ONE TREE TREATED. Stay away from this company who wants to come out and treat what does not need treated. I do not recommend this company. read more

I signed a contract for multiple treatments with TruGreen and prepaid in full on July 13, 2020. Initially I just wanted them to spray for some weeds but they convinced me to purchase a full program for nearly $300.00. Other than a few newly sprouting weeds my lawn could be fairly descried as lush. After the third or fourth "treatment" when they misapplied some sort of fertilizer, my lawn looked like it had been hit by a grass fire. After weeks of complaints to their national customer care office and various local managers, primarily a bushy bearded man named Dave, TruGreen admitted the problem was entirely their fault. As as remedy they offered to spread grass seed if I would water the lawn daily (I am 76 and live alone), but that other than that I was on my own. I wish I had read the other yelp reviews before hiring this scam company but that was my own fault. I wish I could rate this terrible company with a negative rating but all I can do is to warn you not to hire them. I attach a photo of my neighbor's lawn, which is exactly how my lawn looked before TruGreen destroyed it since I have no photo of my own before and a photo of my lawn after TruGreen destroyed it. For some reason Yelp does not accept my before and after photos but I assure you my lawn was destroyed. William Taylor Belleville 62223 read more

Our lawn has looked so beautiful since tru green has been treating it they are very nice and they take pride in their work I absolutely love them and the work they do to keep my lawn looking great read more

Horrible customer service! They were out in August to do aeration and seeding. The very nice gentleman that did it felt awful because he broke our fence and said that they would take care of it immediately. EVERYTIME I call and try to talk to a live person, the person I get to has to take a message for the manager. I've talked to the manager 1 time since August and he said he would get in touch with his resource to get a bid for the fence. Keep in mind it's been over 3 months and they have not been out to my house nor have they told me what the plan is and it's still not fixed. I've called I've emailed and left multiple messages about my issues. The manager recently called and left a voicemail last friday late in the day, I didn't get the message until late that night so I called monday of course no answer and left him a voicemail. I waited and waited, still no return call back. I call again leaving another voicemail Friday (after holiday) & again no return call. I then have my husband call and leave a not so nice voicemail. I get a call from a women about 2 hours later saying she was from Trugreen and that the Collinsville manager would be calling me later that day (this was saturday). I said "ok great". Saturday comes and goes with NO calls nothing! This is the kind of service we've been dealing with for last 3+ months. We have yet to get our fence fixed. This company is the worst company we've dealt with. HORRIBLE customer service. I suggest NOT doing business with them. I will be contacting the BBB immediately to remedy this issue. In the meantime during all of this I get threatening phone calls of a balance due when I'm not paying a dime to them until they fix our fence! In case they don't fix it I have to use that $ to fix it myself. read more

update: after two follow up applications to kill crabgrass the TruGreen crop continues to flourish. We have found ONE thing that they do well, which is grow CRABGRESS! read more

Terrible company. Tried to fire them after they trashed the yard but they returned not once but twice to service the yard after we had already hired another company. They don't have a great handle on the logistics and trying to speak with a manager is impossible read more

TruGreen are the biggest scam and rip offs in the bussiness today!! They have screwed me over 3 times now and yes its my fault for letting it happen to me more than once but I thought after talking to the manager I wouldnt have any more problems. They say that they come and spray your yard but the last bill I got which I did not request was in late December with 3 inches of snow on the ground and they told me I owe them $45 for a lawn treatment!! Now who in their right minds treat the yard thats snow covered!!! Once I got the bill for this I was crazy mad and ended up speaking to yet another manager and after spending 45 minutes on the phone he told me that he would take care of removing this off my bill. After I hung up I so thought everything would be taken care of but now 2 weeks later I get a call from a rude collections department woman from TruGreen stating I had an outstanding balance of $45!!! After blowing my top to the woman on the phone and spending 30 minutes telling her about the past conversation with the so called manager she says that she sees that conversation in the notes and yes the manager took that balance off my bill and said she was sorry for calling. Once again I thought all this was past me... well about a week later the "manager" calls again trying to sell me a lawn treatment package for 2014 and I said there was NO WAY I was going down this road again and he said he was sorry and that was the end of the converstaion... That happened about a week ago and now TODAY I get a call again from the collection department saying that I owe this $45 again!!! HOW COULD THIS HAPPEN!!! Now its all about just splitting the difference with me and now there is NO record of any of out previous conversation on file!!! Imagine that!! I guess because I didnt want any more service from the place they went back to trying to rip me off for the snow covered lawn treatment that I dont believe is even possible. I hope if your looking for a lawn treatment place you look elsewhere because I was a customer of them for more than 2 years and this is how they treat their customers!!! Rip off and scam artist!!! CUSTOMER BEWARE!!! read more

If I could get this company zero it would rank zero. They do not seem to understand I would like to be coordinated in advance for my lawn service scheduling so I can lock dogs in the house. Their customer service sucks! I will cancel this program and request a refund. If I do not receive that I will take it up with the BBB and corporate trugreen headquarters. I have made this request three times and all three times they have failed to coordinate in advance. Three strikes and they are out! read more

This place claimed to have a contract with my subdivision for multiple years despite there being no signed contract. We advised they immediately stop doing whatever they were doing at the entrance as we had not approved their service. Tony from Tru Green persisted in demanding full payment and claimed he'd "take a hit" on services not performed if we would pay half the bill. This place is a total scam. They bill hundreds of dollars on applications that cost very little. Watch your wallets! I agree if this company could get zero it would get zero. read more