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    Truist

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Personal banking

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    1 year ago

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    Wells Fargo Bank

    Wells Fargo Bank

    (5 reviews)

    This is the worst branch I've ever been to. The staff was very rude and didn't even wanna do their…read morejobs. There whole customer service needs a reboot. I went here to pay off my credit card and close the account. I physically went into the building not the drivethru and stood in line for about 5 minutes. There was a lady working the drivethru window and 2 employees working the counter. I was greeted nicely but then the girl who wasn't doing anything was like well be right with you. Meanwhile her coworker was giving me the stink eye. Once I finally got to their counter the lady who was working the window greeted me after she finished with her customers! I told her what I came there to do and she said ok you'll need to sit with a banker to double check the balance to make sure there aren't any hidden fees. I was like can't I just pull it up on the app? And she said sometimes that's not the true balance. This is when I started to get mad. Why have an app that doesn't even work then?? So then I sit with the banker and she gives me the same total that I have on my app. Then she was like ok you can go stand in line and they'll assist you with your payment. At this point I'm annoyed because I'm in a game of ping pong with these workers. I finally get up there and stink eye boy is like how can I help you and I'm like I'm just trying to pay this thing off so I can be on my merry way. And he was like ok how much do you wanna pay and I gave him the total the banker gave me. And he was like ok I got it. Then the banker gets up and starts talking to the teller who wasn't working and as soon as I said I'm paying with my debit card from a different bank she was like oh you can't do that because the amount is to much to process. Bruh!! I was like isn't this a bank? Don't y'all have an atm or something? She was like yes but you're gonna have to go through the drivethru to use it. So I left after that. I've never been so annoyed by a bank before. This is why I'm canceling all accounts with Wells Fargo and sticking to USAA.

    Been in this branch four times, all of which were awful experiences. At this branch many seemingly…read moresimple transactions turn into full on ordeals, thanks to the extremely rude branch manager. I always end up going to another Wells Fargo location where all my banking needs go very smoothly.

    Truist - banks - Updated July 2026

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