Best quality products. Reliably in stock. Greeted quickly by friendly people who were happy to help me. Highly recommend.

They have a very bad manager, Kay. Not sure if it's lack of training or if she is just rude and immature. Today I placed a pick up order but I wanted to add to it. The young man checking me out was new and couldn't answer basic questions such as turpine levels. His name was Joe. I was told to leave by his manager so I asked her her name. That's when my real trouble with Trulieve began. She stated her name was Kay and then she stated you look stupid so let me spell it for you. I take total offense to any manager speaking to any patient like this. At no time should a manager refer to a customer as stupid. As a customer of trulieve for several years, I have never been treated with such disrespect. I've never experienced any manager in any setting ever treat a customer like this. KAY certainly needs some training and possibly a new career. I reported the entire event to Trulieve, I called them from my car. The sales guy Joe actually escorted me out of the store while Kay continued to put me down verbally for asking too many questions. If there is a way for you to watch the video of my interaction I would certainly advise it. Use it as a training tool. Do better! This happened today. I would also like to add that to West Palm Beach Okeechobee blvd location is way more professional and I have had tons of pleasant experiences there. They just didn't have inventory of what I ordered. read more

1st time shopping, they were very friendly and knowledgeable, Christine helped me and made me aware of all the sales and rewards, definitely would recommend, and I'm visiting again read more

Just terrible place. No help at all. Employees seem miserable. For the insanely high prices a patient pays, you'd think they'd be nicer.

Nice, friendly staff. It was very easy to select my purchases and all my questions were readily answered. I will be back for sure.

Again.. the worst dispo you will ever go to... I picked up on 4/21/2021 and I got EXPIRED BUD!! What is this bullshit!? No response when calling the store. Get your stuff together this dispensary is absolutely terrible. Always "forgetting" your products are discounted and stealing my money from me. Terrible dispo, terrible products, midsy bud that looks good but smokes terrible. Never go. Save your money read more

Trulieve West Palm Beach Dispensary - Old bud - Cannabis Clinics Near Me - West Palm Beach, Florida

I just recently got my MM card and have been trying out the various dispensaries. I've been to Trulieve a couple of times. The flower is fine and the products are pretty good but don't order online! I have placed orders two times and both times, while they said they had the products, when I showed up, they didn't. They even sent me a message that what I ordered was packed and ready to go. I show up and wait about a half hour to go in and then the order isn't there. I suggest, try another place. read more

most unorganized store I've been to yet and I've been to all the stores in area. never coming to this one again not one person to tell you anything or check you in. ppl just walked up and put there id on the stand like how if I've been sitting there 20 mins and ppl who came in after me were going ahead of me and they weren't express read more

Trulies is a recreational dispensary putting on a medical facade. Don't give them your business. Their product is NOT consistent, their promotions and marketing is NOT consistent, the expectation when you walk in the store to pickup an online order is NOT reliable whatsoever. Budtenders I've dealt with are NOT knowledgable, one in fact recommended me a high THC product when I needed a 1:1 product for pain. I knew he was wrong the moment he made the recommendation but I went along with it to see if he'd catch it. Instead, he kept looking around the store, acting impatient and trying to get me out, and no they weren't busy at the time. read more

Went in today and got GREAT service from Giselle and Jackie! They were very helpful, Giselle helped me pick out the best flower for me and not just try to up sell me. Jackie explained edibles to me and how they work. Very knowledgeable. And an even bigger plus is I had a short wait! Ok Good job on the service Trulieve! Make sure you check out the new gummies! read more

Trulieve West Palm Beach Dispensary - Cannabis Clinics Near Me - West Palm Beach, Florida

At the end of the day this is the best place to purchase your medicine. The quality is unmatched. The price might not always be the best but you will always get quality products. read more

Waited 45 minutes for a pickup order, with only 2 people getting called in during my wait. 1 person working on a Friday afternoon is an absolute joke. There were more people than places to sit, I and more importantly an older woman with a walker, we're left standing. I have never waited longer than 15 minutes in any dispensary so I was a bit confused. While voicing my complaints with my fellow waiting room inhabitants, that might as well be close friends at this point, my name was mysteriously removed from the list. I was notified by text to visit the check in counter to get back in line. Only came to use my 50% second time discount, after a subpar experience with the first time. Ended up leaving to go to GrowHealthy down the street. I don't understand how so many people wait here when there are so many better dispensaries nearby. read more

I am a new patient, and this was my first time visiting any florida dispensary. I was able to do my initial order online, and drove to the location for pick up. The counter staff was extraordinarily friendly, and it felt like they were doing a very good job of keeping things sanitary, and enforcing social distancing. When I was called back, I worked with Raquel, who had my order ready to go. When I explained I was new, she applied my discounts, went over all of the products with me, and made recommendations for me to adjust my order. She also explained how my prescription worked, and the best way to apply it. I have since been to a few more dispensaries, and this experience was by far the best. Thanks Raquel! read more

Thank you Nicholas for the excellent service!!! Our second visit, we will be back. We requested curbside delivery, which manager Nicholas was more than happy to accommodate, even though doors are open and all precautions are certainly in place. I do not feel comfortable taking my brother (patient) inside any establishment right now. And I might add, both of our visits we're at a peak time, very busy!! I see why! read more

Tis place is great!!!! Liz and Saby assist me in making a great choice they are awesome!!! I will definitely come back!!!!!! read more

Update I go to this location because it's the one closest one to me and it's by far the worst dispensary I have ever been to every single time I'm waiting over 40 mins people who come in after me go in before me I always place my order hours in advance and every single time it's not done when I get there they have to go and do it when I'm waiting at checkout another 10 mins even if the place is empty it's at least 20 mins I even tried the express and makes 0 difference it's ridiculous don't waste your time .... No difference in walk in, pick up , express , what time you get there and I'm last person to sit and complain about anything it's genuinely that bad ! read more

Strongest stuff in town but you'll need it to chill out again after dealing with them. Be prepared for a massive headache with either their system going down or your order messed up somehow, or what they told you was available actually wasn't or half your order was cancelled and no one bothers to call you and let you know or check to see if you'd even still want the order before driving all the way down there. And you can't call the store directly. Can only call a national number after being on hold for minimum of 30min sometimes all day. Don't get me wrong, they are the nicest staff T WPB, but how they roll is totally jacked. YALL NEED AN APP. read more

they might have 50 shops throughout florida but these guys are the worst i have ever delt with! No phone #'s,theres no in house phone. the information on the site is next to nothing, no thc #'s on their flower?! the check in process is crazy. you wait at least 20 minutes even if you "reserve" your order. I've seen 10 people waiting in and outside to get medication! There system is simply broken and nobody cares to fix it! read more

This store so damn ghetto. 1 it's always a wait because the employees be in the back jerking around then the place close at 9pm you get there at 8:45 and the got the door locks because the staff so lazy. The crew that was there 8 months to a year ago was awesome. These new people need to fired asap. read more

First of all a great place to get my meds, and I wanna share my great experience especially with the help of Liz whose very knowledgeable of the products, very accommodating, good customer service and made our interaction extraordinary by helping us pick which of the many products you guys have would be best for our situation. Liz and the entire team made us feel very special in every way. Keep up the good work and best of luck to the team, more powers. We are trulievers!! read more

Agree with everyone posting a 1 star rating. awful business. order online but never receive email that product is ready. unfriendly staff. terrible wait even for a pickup order. location is so small it really cant handle the traffic honestly. the one time i even bought flower it was dry and very small buds with a good amount of shake. Definitely prefer Grow Healthy or Surterra instead. in fact once i find some good edibles somewhere else im never coming back here. read more

I like this place. People are nice and they have a great return or exchange policy if you are not 100% satisfied with product. Feels more of a medical setting and I feel their products are effective medically. If one is suffering from pain and autoimmune disease this is the only place in West Palm Beach that has the RSO. They also have high potency RSO/ CBD pill available $116 for 25 pills. I have not tried this myself but will next time. Can say the RSO is . Great specials for first timers! They have some good carts but most have MCT. Not a fan. They only had 1 Co2 extraction available. I prefer growhealthy for carts. Solid place and really great staff! Their MO should be Get Relief at Trulieve lol . Grateful to be able to have great options right here in West Palm Beach. Thanks for your service! read more

Trulieve West Palm Beach Dispensary - Menu of items available for purchase as of 6/20/2019 - Cannabis Clinics Near Me - West Palm Beach, Florida

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I have to say I absolutely love this trulieve store every time I walk into this store I get the absolutely best service ! Fast service I love all the associates that take care of me today I stoped in for a quick pick up order before work my associates name this time was Darin I've also had him a few times before this time and every single time he has given me the best service he is so kind and attentive and knows his stuff when I have questions about products please recognize him for his great customer service ! read more

Don't come here and support this awful business. They have amazing products, but it isn't worth being talked down to by the extremely rude staff in the waiting room. They have you check in online for pick up orders, but then make you wait outside once they text you that there is room for you inside stating they can only have 6 people inside. Then don't text me if you aren't ready. I'd recommend GrowHealthy or Surterra. Always quicker and always friendly. Just be prepped to get out some anger at this location. What a joke. read more

Product is great but in noooo way are they a capable team of handling heavy traffic. The wait is all out of wack. Put a pick up order in and watched people who came in after me put in the back room first. Other people complaining of same thing. Just a circus read more

I've been going here about 8 months and I spend alot of money ..most of the staff is great except Kevin he is so rude! And they are constantly out of product. so disappointed .. read more

Next time you go in for a pick up make sure you go see my guy Kevin. Extremely knowledgeable, helping you choose the the right product for your own needs. Came in last minute and he was still happy to help like he just started his shift. Always a good experience for me when I come here. read more

Update, they are allow to open the container to make sure the seal is fully on. This location doesn't and based on how much I miss from each container, someone is take a little for themselves!! And ever since this review my scrip mysteriously ended even tho my card doesn't expire until April 2023! Trash location read more

This by far Is a terrific dispensary. Today Alby helped me pick out the perfect selection for my needs. He is educated to all products and he is the nicest person. read more

Stopped in last night and was not impressed. The staff at the front desk was lovely, so was the guard escorting patients in. Once I was directed to a register the young lady behind it was quite unfriendly and rushed me to the point where I felt uncomfortable being there. This was a new experience for me and it was quite unsettling. Based on yesterday's interaction I do not think I will return. It can be overwhelming trying to figure out what is best for you, after I selected and item she said " are you done" and repeated herself after every question I asked. I felt like I needed to apologize for not being knowledgeable. Either way a very uncomfortable experience. read more

Horrible place. Always out of stock of the only flower I would bother purchasing from them. Wish they cared about their plants they'd have a whole lot more customers. Also 0 quality control. All these dispensaries are just leading me to not renew my card along with 10000s of other people. Yeah... there are some clueless, people who have no clue what they are buying is inferior product... but you guys are missing out on so many sales in the long run. read more

First time customer and everyone was great. Great specials for first time buyers too. Flower was tasty and relaxing. Questions about concentrates answered. Top notch service. read more

They sell over priced average tree, and they take they're sweet time doing it. Low 20s in THC percentage. I've literally wait over 5 hours for call-in orders. Do yourself a favor and try other dispensaries. Trulieve is too busy with their heads up their butts to give you great customer service. read more

I try to come here and get my stuff and everytime i place and order for pick up its takes 2 days to process and they dont have the stuff i ordered anymore cause they took so long to put everything together. Plus they have a very Un efficient service system that takes 30+ wait times just to grab your stuff and get out. Your better off walking in then picking up. But just know you will have a nice wait ! read more

Great staff. Quick, courteous and knowledgeable. Easy location not too far from Okeechobee Blvd. it's safe, they've got a security guard and even he's friendly. read more

How many times am I going to place an order online and get a call back telling me you are out of something (or most of my order )? I place orders and get calls back HOURS after placed telling me you are sold out , 3 times in 3 weeks. Horrible customer service as you have no other answer than " we just go by the website and dont have control " ..you are a business, and a medical dispensary , GET CONTROL...or fix your website (if that truly is the problem) read more

I really love Trulieve's product! The associates really know what they are talking about and are very informative. The wait time is usually short which is nice but the security guard in the waiting room asks too many questions....... to the point where is makes you uncomfortable. read more

I come here all the time, and today Latasha (could be spelling that wrong) was by bud tended and she was so kind and helpful. She checked the whole dispensary for what I was looking for and found it. The entire customer service interaction was splendid, she's a great asset to your teams. read more

I'm not sure what happened to all of the people with the 1 star reviews because I've never had any of those issues. Great products & great customer service, I really enjoy this dispensary! read more

I love coming here for my medical needs. I was lucky enough to get Leo for my pickup order today. He was so helpful and happy to help me. He took the time to explain the strain I was getting today and the benefits of it. I also had a lovely time getting to know him. Would definitely recommend this store. read more