Unfortunately, I got stuck with this CU when my mortgage was sold. Nothing but issues from day one. After the first year the sent me a escrow refund. Only to come back the next month and send me a letter stating my mortgage payment was going up because the escrow was now too low. I didn't get the letter. The auto payment wasnt enough. So, they hit me with a $100+ late fee. No calls not communication other than mailing me a letter. This year they mailed my Homeowners insurance (new policy) to the wrong address. So, my policy was never renewed. Two more months and I'll be done with them for good. read more

I've been a member of Trumark for several years (from birth to now and I am 27-years-old). I have never been more frustrated with a bank's fraud detection, investigation, and prevention program. 1.) ATM limits are set in stone. If the bank is open and someone is on the phone and you're in front of an ATM that has no limit, you can withdraw as much as you'd like. You can't change your limit by default. 2.) Credit card disputes have to be handled through phone. You wait 30 days for a fraud investigation to complete and you have to sign a document. Capital One and TD are 1-2 weeks at most and no signature required. Disputes can be done online. Card can be canceled through simpler user interface 3.) The fraud detection system calls me for predictable/normal charges. Occasionally it does call me for vacation reservations which is good. It did not call me when two charges were made around the same time in King of Prussia, PA and in Ohio while I was away...and my card number was being used fraudulently... If you're okay with archaic online interface and low interest rates and a lack of benefits that the major banks offer, then go with this bank. I know I am switching when all of my ducks are in a row. I'd be interested to see management's intent to change-- but it seems non-existent and they seem unaware. Thanks. read more

I belonged to this credit union for a very short time. It didn't take me long to leave. I didn't know, at the time, I joined, the POA, that I didn't need was corrupt!! When, I tried to tell Trumark this, he was their member, they laughed at me, smiled at him & talked to him like an old friend. I never got 4 years of finances back & no action taken. He was there, at the same time, walked passed me with an evil grin, thinking he is getting away with it. Now, he has stolen my identity & I have so many letters, phone calls & information to gather, I'm fallen behind in my career. If I weren't self employed, I would be fired. After I closed the account, behind my back, they left $100 in my account, to keep it open. They allowed charges to go through & $100s in late fees & no one did anything. They are not to be trusted!! read more

Don't use the Christmas "skip payment offer" for $35. Your next 2 payments will have over 65% applied to interest. This is illegal. Had to file a complaint with the Consumer Protection Bureau & Pennsylvania Attorney General. Trumark was totally arrogant & disregarded any reasonable request for proper application to my loan principle. read more

Always helpful and mostly easy to bank with. I've used the location in Richboro and the location on Levittown Parkway, and the staff is always friendly and helpful. I have never been hit with unreasonable or unexpected fees. The website is very easy to navigate and the mobile app is very convenient. I only have a few complaints, and most of them are due to banking regulations and not to the specific actions of TruMark. However, when I used to go to the Richboro location, the drive-through was often quite slow and it was easier a lot of times to just get out of the car and go inside. And I wish they had more locations, or at least freestanding ATMs in more places so it would be easier to withdraw money without incurring fees from other banks. But these are small quibbles overall. I hope to continue banking with them for a long time to come. read more