I wish I could leave zero stars this Greedy scummy bank charged me overdraft fees while their bank WAS CLOSED during the hurricane. Then cut my debit card off preventing me from making a deposit. Stay far away from this lousy bank. In addition they have antiquated ATMs that do not work all the time. Just terrible . read more

From a visit on 12/14/2018 in the afternoon, Extremely rude and unprofessional. Had to stop in at the branch for a bank check for a closing, this is not my typical branch, I am a personal as well as a commercial customer at Trustco with multiple accounts. The tellers were absurdly rude, comments, snotty attitude, acted like I was putting them out by asking for a bank check. I asked if they could waive the bank check fee and the teller advised that no, she would not. The manager also declined to waive the $6 fee because in her words, "We did not receive any of the forms to waive a fee this week, I need a form and they didn't send us any". Really, a branch manager cannot waive a $6 fee without a form? I can understand a bank not wanting to waive fees, I recognize it is a courtesy and cannot be an expectation, but the nasty attitude is what I can do without. While I was waiting for the manager to sign the check (15 minutes waiting) I was able observe two tellers interacting with several other customers as well as the manager interacting with a customer. I have never seen a teller treat several customers in a row this badly from a simple check cashing to a deposit, both tellers were equally disappointing. Rude to the point that a person cashing a ~$100 check was told she could not be provided any $10 bills because the teller "doesn't have any in my drawer". The customer asked if she could get $10's from another teller and the teller waiting on her said "No, that her money and I already started the transaction". Well Trustco, your rude manager and attitude has cost you significant business. I just re-papered two real estate deals and moved them to another local bank, you just lost two major accounts you didn't even know you had. This was a major hassle for me and a small cost up front, but money goes where it is treated best!!!! read more

I have never left a negative review on a business, but I have never felt so enraged by the carelessness and just general disregard for customers. Have been with them for far too long, I realize now. Their security was breached- I was notified by letter months ago that they'd be sending me a new card. I should've moved on right then and there, sorry but if anything, a bank should be secure... They never sent it but fast forward to two weeks ago when I went to pay for something and my card was declined. I went in the next day, and was informed I never got the card because my street name was off by a letter. I found that weird, as I have been with them for 7 years or so and never had a problem. The lady behind the counter was nice, she told me they would rush it free of charge because it was their fault and I'd have it in 3 business days. I waited a few days and called to see if they could provide me with a status. The branch manager was clearly not listening to a word I said and informed me first to call a different number. I did, the person I reached said I needed to call the branch back. At this point I'm done but I called back. She answers with an attitude and tells me it can't be rushed because the issue wasn't regarding fraud. OKAY super convenient. Today when I finally got my card, I call the number to activate it... THEY DON'T HAVE MY BIRTHDAY CORRECT. I'm now locked out and can't activate my card to use my own money. read more