When this bank was a SEFCU things worked well, but in the fall of 2023 it merged with CapCom to…read moreform Broadview. Things here are now slower than slow. Every transaction takes 2-3x as long because the computer systems aren't fully integrated. Whether you are making a deposit or a withdrawal, you need to sign a receipt. Even the ATM software outside is slower... it offers you more options which take longer to navigate through, and it also pauses longer between screens. I hope it gets better, because right now it is just a time waster. (The staff, which are the same as from when it was SEFCU, are still nice though!)

There used to be a time, where I would not shut up about how GREAT SEFCU was. They gave me a shot…read moreat financing my cars, when my score was on the low side . . but I was able to talk to them and show them my progress and explain my old debts. That, was 20 years ago. Much has changed, over the years . . as SEFCU Got Bigger, and the consumer became much smaller, to them. We hold no value anymore. Just a credit score. Now, they have merged with CapCom and become rebranded as BroadView. So now they are even BIGGER and we, the consumer are even smaller. I get that my credit score has seen its ups and downs over the 35 years I have been with SEFCU/Broadview. I get that, after review of my credit profile, they had to cancel a credit card I had with them, even though I had been making payments all along. I get that part. But, when you canceled my card - your system will no longer allow me to make a payment to the card on my own. Instead, I have to call each time and request to GIVE YOU MONEY. How absurd (and out of touch) is that? Okay, so I make the call and request that you take $210 payment towards the closed card. Staff makes the payment to a different card on an account that is still active, and I could have made myself. Why would I need them to make a payment on an account I have access to'? Then, when I told them about the mistake they made, they informed the that they could reverse the payment - but it would take two days and I Can make another $210 to the closed card today. WAIT. WHAT? So, you are perfectly OKAY tying up my $420 for a few days while you sort out the mistake you made? A mistake, by the way, I would not have made if I was able to make the payment myself. My Dad has a Credit Score of 840. You fall all over him, when he comes in and call him if he gets a car loan from another bank. Yet, his interest rate is so good that you barely make any money from him. My interest rate is much higher. And you treat me like the red headed step child. Yet, I have never fully missed a payment with SEFCU in over 30 years. You make a ton of money from people like me. A TON. You make pennies form my Dad. Let that sink in.

6:30 pm on a normal weeknight. One of my company's employees cannot check into their hotel, card…read moredeclined for no reason (again). Broadview/SEFCU - "we don't know why it is declined, plenty of credit, account fully paid.... but the person who can override the decline goes home at 5 pm... call us tomorrow?" Or imagine sitting in a bank branch across the desk from a bank employee who cannot call a business banker within their own bank. They are required to send an email and wait. So if you want to solve a problem, you sit together and wait for an email reply. Not kidding. Truly an awful business bank. Of course many pleasant kind people working there. Myself, I will 100% avoid this bank as much as possible.

SEFCU cared about 'us' 20 years ago. Now, they are no different than Chase or Bank of America…read more You are just a credit score. Nothing else. There was a time, many years ago, that I would not shut up about how GREAT SEFCU was. Anyone who was looking for a bank or loan, I would speak up and recommend SEFCU. Why? Because they worked with you. Treat you like a person, not a SCORE. Look at ALL the information and not just a score. Sometimes, people have lower scores for unconventional reasons. I always used to enjoy being treated like a person whom SEFCU wanted to do business with, rather than a beggar. Those days have gone. I am now treated like a beggar, because my score is not as high as some others. When your score drops below 'Fair', SEFCU staff start treating you like you are not worthy of them. As if they are only for the elite. My, how things have changed. SUNMARK and First New York FCU are the last of the 'Old School' credit unions. By old school, I mean . .they care. They want to HELP YOU. Not just approve or decline a loan. I just got off the phone with New York FCU. They came up with a whole plan for me. To refinance my car, and consolidate all of my debt. Decreasing my monthly bills, while putting me on a path to increase my credit score. I am not just a pass/fail to NYFCU. They gave me a lot of respect, help and wanted to make my life better. Help me to increase my score and then even refinance again - in 6 months with an even better rate (They will refinance their own loans at NYFCU). THIS . . is what SEFCU used to be. Now, you only matter to SEFCU if you have a stellar credit score. Not to SEFCU: The lower credit scores and higher interest rates make you a LOT OF MONEY. My dad, with excellent. credit, pays 2% for his car. You don't make crap off of him. I had a 10% $50k car loan. You make $16k off of me. And yet - you. treat me like the plague and my dad like a hero. MATH MATH MATH.

The atm ate my card then they shredded it because it was not a key bank card. Then sent me an offer…read morein the mail to join their bank. I was making a withdrawal So I could role play with my father in law because that's the only time he will look at me. He was so ashamed of me that night that he didn't even play Cowboys and Indians. Who am I gonna call "daddy" now KeyBank?

Just terrible. So many better options and amazing credit unions, who would del with this terrible…read morebank that will not even cash checks you write to your employees without them paying a $7.50 fee. YES, THEY CHARGE $7.50 TO CASH A CHECK DRAWN ON THEIR BANK. I can only imagine their will be a law making this racket illegal in 2019. Banks like this are the scum of the earth-manager said well "Bank of America does this", I could only laugh. We keep millions in assets with this company and while $7.50 may be nothing to us, it may be dinner for a couple night or baby food or formula for a new family that works for us. We're leaving this back and I think you should check out all the amazing options you have in this area. Who knows what other hidden fees you have been charged. Next time you're in, ask how much in ALL fees were you charges in 2018. My bank charges NO fee-no overdraw fees, no late fees on our mortgage. This is how banks make money and scum banks like Key-Bank, BOA and TD Bank are at the top of the list in New England. I worked in finance for many years so I do know what I am talking about and if my rant helps one person get to a better bank than I'm happy. Linda Bjork scam artist, Linda Bjork terrible customer service, Linda Bjork threatens clients, Do not hire Linda Bjork, Key Bank Scammer Linda Bjork, Linda Bjork worst banker 2018

My experience here has always been positive, until today. The teller I usually see is an absolute…read moregem and deserves a raise. The teller I saw today, Drishawn, was one of the rudest teller's I've ever encountered. I asked for a withdrawal, and the entire time he is sighing and rolling his eyes at me. I asked him to repeat a question as I didn't hear him, and he shakes his head and rolls his eyes at me again. Then he tells me my math is wrong, and when I explained to him why it was correct, he huffs and tosses my cash through the glass. No goodbye, no eye contact. If you are hard of hearing and Drishawn is working, you'll have better service at the ATM. I hope my usual teller is there next time. Ill have to leave her a shout-out here next time I see her.

Although I came from out of town to purchase a car just down the road from your location, when I…read morecame in here to withdraw some money from my account, I actually went up to a teller. I was needing $50 so I thought I couldn't use the ATMs - as most just have $20s in them. However, as the teller processed the transaction, she gently made me aware that the ATMs at this small mall-branch actually have $10s as well in them. When I got there, there weren't too many people standing in line waiting (I was the only one waiting for a teller when everyone else was at the tellers themselves). I ended up waiting there for less than 5 minutes. I don't know too much how many times they have lines (like Steve mentioned in 2015), but it sure seemed that it wasn't that way in my transaction yesterday). The transaction was rather easy, and what made it simpler and less stressful on inputting of my car details, was that these card machines (Bank of America uses their debit cards to pull up your account) accepted contactless forms such as Apple Pay (something I enjoy using and have been since my card isn't working as well these days (just waiting for the card's expiration and for the bank to send me a new one under their decision)) and Samsung/Android Pay.) I wasn't thrilled that there's only two tellers here, however - nor that the start of the line terminates at another teller window which only works the business end of processing. Perhaps simplifying the line here might work now and face it closer to the two tellers themselves. This isn't in the best location, but there is enough signage from the road mentioning there's one here, I knew it from passing it on the highway from my trips down this main-access road (Central Ave (because there are many in Albany)). But you did make some great informative moves to let me know and I love the communication of this information. Was debating whether this next information should be a Yelp tip or not: There's actually a door that leads right into Hannaford just as you enter/leave the inside of this location - something I don't generally find in many Bank of America locations. That's a definite plus in my book (never shopped this Hannaford, but I do know about it - sort-of).

This is by far the best bank I have ever had! The few ladies that I have had the pleasure to deal…read morewith are very courteous and they always give you that "family" feel when you walk in. Going to the bank is no longer a chore for me.

On this two block stretch of State Street you will find pretty much every bank that operates in the…read morecapital region. There are local banks, regional banks and national giants. Of all the options, I strongly recommend NBT for deposit account banking. The staff at this location were great. I opened an account with Katherine who was helpful and pleasant. The process was smooth and efficient. Again, highly recommended.

A car dealership fraudelently applied me for a loan at this bank and another one…read more After I found that the dealership isn't communicating properly, I called NBT hoping they would listen and investigate the matter. On the phone, they admitted that they have no dispute process for such matters and made it clear that they have zero desire to do anything outside of their processes. Basically, they just brushed me off. The other bank (ALLY) was helpful investigating the matter, providing meaningful answers and removed the inquiry.

Extremely infuriated by the incompetence and lack of customer consideration of one, Anthony D…read moreWilson, Financial Center Manager at the 1450 Western Ave branch. I went in with CORRECT commit number to have insurance check endorsed at the branch. Anthony D Wilson wrote ONE of the 8 digit of that commit number wrong and took himself off into wild goose chase for next 45min. when everything was done, I asked him what took so long? and he answered "YOU gave me A WRONG commit number", in very condescending tone. I asked him what the correct number was, and he showed me the EXACT NUMBER I came in with, which I gave him verbally as well as visually. When Anthony realized that He made a mistake from the beginning, all he said was "oh, it's on me" and that was it. NO APOLOGIES. and he just walked a way. When I started to complain that I got stuck in the branch for 45 min. on the business that should have taken less than 5 min, BECAUSE of Anthony's mistake, he tried to make me go out the building by saying "your complaining will be another 5 min" in VERY confrontational attitude. NOT HAPPY.

I just visited this branch yesterday. I had a joint account with my mother, who recently passed and…read moreneeded to transfer it to me. I met with one of the relationship managers (I forget her name but she was in the left office). She was so warm and funny. She took so much time with me and even thought of things I would need to do to help wind up the estate as a person living out of state.

Always helpful, friendly and respectful. I am very impressed with this branch and their level of…read morecustomer service.

Hyla is always so helpful!! One time i could figure out how i managed to over draft my account when…read morei am usually so careful about it, Hyla sat me down at her desk and helped me balance my check book and within a few minutes found my error. She went over and beyond what is asked from her. Thanks so much Hyla.