I have never used a pet funeral service before. The veterinarian always took care of it. This time…read moreour fur baby died at home. I called our veterinary clinic and they said we could take him to the clinic and they would take care of it. A relative told us about Angel's. We based our decision on the fact that Baxter hated going there and we didn't want that to be the last place he went. Angel's was a lot less expensive than the prices The clinic quoted. I think they just call a crematorium to pick the pets up and add their fee to what the crematorium charges them. Angel's is also a lot more comforting. It was a sad day having to let go of a family member. I think it was easier going through a professional pet funeral service.

They were very kind and felt taken care of. I would recommend them to my friends and familyread more

I've had both of my babies, Rosko & Sissy, cremated here.. about 2 years apart. The staff is always…read moreso friendly, helpful, and courteous. Both times, my pups were handled with care and love. If I could give even the smallest suggestion... it would be to let people fill out their own intake form or even just tell customers about ALL of the memorial options you offer. Had I been offered or even known about the ink nose print & paw print option, I would've LOVED to do that with both of my babies but was unaware that was offered here. Unfortunately, I didn't see that until I had already picked up my sweet boy & was reviewing the paperwork. Other than that, both of my experiences, even through the absolute heartbreak have been overwhelming positive!

This originally was supposed to be a 3 star review had Director Ashley or another person in higher…read moreposition called me back like I was reassured multiple times. So, here is my detailed recall of how VICKY treated us that day. I've attached screenshots of my complete experience with Serenity. 2/3/25 Monday Final Viewing The most ABHORRENT experience one could EVER imagine. I had invited close family and friends to say goodbye like any human version of this event. My best friend and her daughter show up extra early at 3:30pm. They waited in the car until her daughter had to use the restroom inside. They used it and immediately went back into the car to wait. Just before 4pm, Vicky AGGRESSIVELY taps (borderline banging) on their driver window to ask my best friend if she's the owner. My best friend was not blaring loud music and her windows were all cracked so the banging on the window was absolutely UNNECESSARY. But to answer her question, my best friend replies with "No, I'm her best friend here for Baloo." Vicky then THREATENS my best friend that if I wasn't here at 4pm, then I wouldn't get the chance to say goodbye and that I was the ONLY person allowed inside to say goodbye. At this point, my best friend pulls my location up, tracking me to SHOW her that I'm literally at the traffic light at Yale/Admiral. Thankfully, Yale traffic allowed me to pull into the parking lot the SECOND it hits 4pm. As soon as I jump out of my car, everyone is already walking towards the Chapel where my best friend informed me that Vicky is allowing ONLY me to say goodbye. Vicky unlocks the Chapel door and stands with her back against the wall and the door literally no more than 6 inches to her left, if not less! Baloo on their stretcher, blanket over his body, head on the pillow with BLOODY FLUID leaked from his nose and all over the pillow, and again LITERALLY 4 FEET INFRONT OF VICKY. So I walk in and immediately dart to Baloo with Vicky breathing down my back no more than 2ft directly behind me at this point. When I say I literally spent ONLY 15 seconds with him, I MEAN IT!!!!!!! So after being COERCED to make haste with my final goodbye, I turn to Vicky to BEG her to let my best friend and her daughter say their goodbyes. Her reaction was shocking! Vicky AUDIBLY SIGHED at me as if this whole ordeal was an inconvenience to her working at a human and pet cremation business. Luckily, her transitions shielded her eyes because I swear I felt her eyes roll with her loud EXASPERATED SIGH. After sighing, she said with pure annoyance "If they hurry". Vicky, you're lucky I was still grieving and completely focused on Baloo. So, I told my best friend and daughter as I walked back through the door that they can say goodbye "if you hurry" in shock and only able to repeat what Vicky said. So before it had even hit 4:02pm, my best friend and her daughter had walked out and Vicky IMMEDIATELY locked the Chapel door, said nothing, and quickly walked back to the office as my sister walked up to us. TWO MINUTES. ALL VICKY GAVE US WAS TWO MINUTES. AND EVEN THEN, NO PERSONAL SPACE. So my best friend, her daughter, my sister and I stand right outside the transparent Chapel door. Reminiscing the departed as one would normally do at a human version of a final viewing BUT RIGHT OUTSIDE and discussing how baffling UNPROFESSIONAL Vicky was. We stand outside the Chapel door for 15 minutes. During that time, NO ONE went into the Chapel, no movement was made in it, and Baloo was never even touched within those 15 minutes. SO WHY WERE WE RUSHED, VICKY?! JUST WHY??? Eventually, I went inside to ask for her name. The other lady working informed me. I return to my little support group outside and a few minutes later, Vicky comes out to ask "Is everything all right? Did you need anything?" as if AGAIN to RUSH us out the parking lot!!!! After a few more minutes of trying to get the bad taste of Vicky's treatment out of our mouths, we all finally decided to leave. Thanks for having Baloo DISTASTEFULLY displayed so we can remember him BLEEDING OUT! PET OWNERS AVOID VICKY!

My fur baby of 18 years passed away. It was a difficult day, I had already called and made…read morearrangements, about a year before. She had a tumor that kept getting bigger. They were very sympathetic and walked me through this very difficult time. I selected her box, it was so beautiful and with the most beautiful message. They made a paw print and a nose print for me. I picked her up and cried like a big baby. They hugged me like an old friend. They were amazing! I would definitely recommend them to anyone who is faced with grieving the loss of your furry family friends. Thank You so much! You have no idea how thankful I am that I made that call to Heavenly Pets!

Heavenly Pets provides cremation of your beloved pet at a very reasonable price. I used their…read moreservices for my two beloved dogs who passed away over the past few years. Their care of your pet's remains and the compassion, sympathy they exhibit for the grieving owner rivals any human funeral home.

Cia was amazing. Came right away after the passing of our cat Angel. Cia was compassionate and so…read morerespectful and handled our baby with dignity.

Cia is an amazing woman. She has been very helpful and caring when we lost our Rabbit. She offered…read moreto come pick him up in the middle of the night. We didn't do that but it was very nice that she offered. She showed up the next morning and took great care of getting him taken care of. And we had him back a day earlier than we thought we would. The wooden box he is in is beautiful. Thank you again for all that you do.

They were soooooooo amazing and caring and kind!!!!! The pricing was way better than anyone else…read moreand the quality was beyond perfect!!!!!! I got ashes, a nose print in clay and ink, a paw print in clay and ink, a necklace, and a ring with cremation in the ring and the necklace.....wow.....just wow!!!!!!!!! Thanks y'all so much!!!!!!!

The most compassionate people ever! My dog died on the weekend and they took care of everything…read morewith such love and care for both me and my 17 yo fur baby. Can't recommend enough!

Caleb, Logan and Team have been great in a horriable time. Sadly I had to call them not once, but…read moretwice in 6 months. They came to me both times to get my beloved fur babies. I appreicate the couminication and going above and beyond to assist me during this trying time.

I was charged $200 for cremation only no extras, foe a 5 LB cat. They refused to tell me why it was…read moresooo much. Be sure you get full quote first.

They have really creative and fun events that they post on Facebook. The staff is always friendly…read more I like that I can drop my super energetic dog to play without an advance notice once I have her set up in their system. They do require all vaccinations be current for your and other dog's protection

WE LOVE POOCHES!! Whiskey and I use Pooches while I go to work and she comes home exhausted (she's…read morea blue heeler and it's hard to make her tired). I love that the pooches staff are helpful and always know who Whiskey and I are when we come in. I trust Pooches with my kiddo!

Until today, I have always been satisfied with SDW. I have been a customer for several years. SDW…read morehas posted hours of 10:00 to 6:00 on Sunday. I walked in at 5:11 this evening hoping to wash my dog. The employee made eye contact with me immediately from the back room. I stood at the counter waiting for 5 minutes. This wasn't a problem for me until the employee told me that I was too late for a wash. That they stop taking self wash customers at 5:15. It was 5:16 by their clock on the wall. The employee stood in the back until it was after time and turned me away. I was very unsatisfied and very surprised by the poor 'customer service'. There are multiple self serve dog wash businesses in the area. I will start using one of the businesses that I typically pass on the way to SDW.

If you have a larger dog and limited space, this is a great place to take your (stinky) pup to…read morefreshen up. My only concern is that we didn't have to show proof of vaccinations - while the dogs don't necessarily interact, there are communal spaces and we have a pup at home who is a little more vulnerable. Something to keep in mind during doggie flu season.